Rated 3.7 out of 5 by 138
Rated 2.0 out of 5.0 by CESAR1981 NO RESPETAN PRECIOS DE IHG
RESERVE CON IHG Y AL LLEGAR A RECEPCION NO ME RESPETARON EL PRECIO DE LA RESERVACION, ARGUIMENTARON CAMBIO EL EL TIPO DE CAMBIO DE DOLAR, TUVE QUE LLAMAR MUCHAS VECES A IHG Y PERDER HORAS EN LLAMADAS PARA LOGRAR QUE EL HOTEL RESPETARA EL PRECIO PACTADO EN LA RESERVA. MIENTRAS HACIA LAS LLAMADAS Y PERDIA HORAS EN EL LOBBY EL PERSONAL DEL HOTEL NO FUE CAPAZ DE OFRECERME ALGUNA BEBIDA MUCHO MENOS DARME EL CUARTO A PESAR DE QUE YO VIAJABA CON UN BEBE DE MESES Y TENIAMOS SERVICIO ALL INCLUSIVE
20 March 2015
Rated 1.0 out of 5.0 by Drewski99 Horrible Front Desk Personal
Horrible personal at the front desk. The delay of checking in, the horrible attitude of Mr. Lucas was unquestionably the worst treatment we have ever experienced at a Holiday Inn.
19 March 2015
Rated 1.0 out of 5.0 by Drewski99 One of Holiday Inn's most unworthy properties
We have stayed at this particular Holiday Inn before and were somewhat unsatisfied, however, this particular stay, we were completely unsatisfied and treated very poorly.
The front desk crew was very rude, but extremely and utterly helpless to solve problems or even offer solutions to problems. I actually enjoy the facility, however the front desk staff, specifically LUCAS, is under trained, uneducated on customer relations and unaware of priority club members policies.
All together, a very unfriendly stay that had many problems without solutions. Just remember that you get what you pay for, typically. However in this case, you get even less than what you pay for here.
Poor excuse for a good hotel name like Holiday Inn.
16 March 2015