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Rated 4.4 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by Nice Place Nice place. Everything was just as I would expect for a Holiday Inn. I slept like a baby. The room was very plush and upscale. 10 September 2014
Rated 5.0 out of 5.0 by Awesome staff This hotel goes above and beyond to make each and every guest feel like they are in the comfort of their own home. The staff was awesome and very attentive to all of my needs. The rooms are very nice and the bed is like sleeping on a cloud. I will stay here again and recommend this hotel for anyone staying in the Carbondale area. 07 September 2014
Rated 5.0 out of 5.0 by Best in Town, but Pricey This hotel is the best in Carbondale, but it is also the priciest. Beds are very comfortable. Staff is great. 05 September 2014
Rated 5.0 out of 5.0 by great location to carbondale excellent service i was happy with the overall appearance customer service and the opening of a new hotel restaurant/bar enjoyed my stay very..very much 02 September 2014
Rated 5.0 out of 5.0 by Always awesome Prefer to stay nowhere else , there is no comparison . Always clean , comfy & I sleep great . 01 September 2014
Rated 1.0 out of 5.0 by Worst IHG property I have ever stayed in It started as we arrived in our room. The room was extremely muggy, everything in the room was moist. There was an issue with the A/C it throwing off moisture. Secondly because of the moist air, the room had a strange smell. The refrigerator was not cooling to a temp that would allow beverages to stay cool. The drain in the bathtub was in operative, I removed the cap off the drain mechanism and got it to some what drain. I agree with the other reviewers that the breakfast service is one of the slowest that I have experienced. So if you are in a hurry do not use your free coupon for breakfast 01 September 2014
Rated 5.0 out of 5.0 by Great place to stay in Carbondale Great place to stay in Carbondale. Close to shopping. 28 August 2014
Rated 4.0 out of 5.0 by This Hotel is GREAT ! The hotel has an Urban Chic décor. It's not the typical lobby. It's gorgeous! The rooms were just as nice. Staff- professional, friendly, and accommodating. You're about a mile and a half from restaurants and shopping. Btw, I left a piece of luggage in my hotel room and didn't realize it until I reached Missouri. I called the hotel- my bag was shipped to me the very next day. Excellent service. If you choose to stay here, you won't be sorry ! 28 August 2014
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