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Rated 4.4 out of 5 by 107 reviewers.
Rated 5.0 out of 5.0 by Comfortable stay Overall experience was very comforatble. Staff were friendly while checking in. 25 August 2014
Rated 5.0 out of 5.0 by Nice Hotel Nice hotel with a very friendly staff. I highly recommend staying here if you are in the area. 23 August 2014
Rated 5.0 out of 5.0 by Always clean,comfortable and safe I began staying here last year when my daughter was a Freshman at SIU. I had to come back twice unexpectedly because she was in the hospital and I stayed at the Holiday Inn for 6 nights. Always felt comfortable coming back late at night from the hospital. I will be coming back for Family weekend in a few weeks and staying at the Holiday Inn. Also suggested the Holiday Inn Carbondale to some alumni of SIU who were passing through and wanted to know the nicest place to stay!!! 22 August 2014
Rated 4.0 out of 5.0 by Great hotel, but restaurant was closed. Nice clean and quite hotel. I was very dissapointed that the restaurant was closed for renovation, was looking forward to having dinner, drinks, and relaxing. 20 August 2014
Rated 5.0 out of 5.0 by Excellent Stay Away from Home (frequently) My son attends school in Carbondale and I have frequently been a guest at this hotel over the last 2 years. Although during the last stay the restaurant Boondocks was being remodeled into a new restaurant and was closed - usually having the restaurant (and bar) downstairs has proven to be a great meeting place in the evening for all the parents of students attending school locally to relax and socialize. The staff at the hotel are warm and friendly. Any request I have made of them has been greeted with a willingness to accommodate. The staff greets you every time you return to the hotel and wish you well when you leave - it's just an extra touch that makes this hotel so homey and comfortable. The rooms are clean and well kept - and during the hot months I really appreciate that the air conditioning works so well. The beds are firm and comfortable (I like firm) and I've never had a bad bed at the hotel - I am a hobby cyclist and have been known to have lower back issues. I've never had a back problem on their beds. The staff are always willing to make recommendations about places to eat, places to visit and give directions. I also appreciate that the staff turnover at the hotel is non existent so you get to recognize and know the staff if you stay here repeatedly. The consistency is the hallmark of this hotel. I have stayed at one of the few other hotels in Carbondale that are nearby and after one stay at the Hilton I will not stray. It's a good value and I truly appreciate the staff and their excellent service. It's comforting to know that while away from home I know I will have a good nights sleep. 16 August 2014
Rated 5.0 out of 5.0 Comments Allowing for pets to stay in this hotel was a surprise to me. I heard several barking dogs in rooms. This was a point of discomfort at one point in the evening. The elevators were dirty, the rugs were stained and dirt was built up in there. They were also slow. Those are the only two negative things. Overall it was a very nice stay. 15 August 2014
Rated 5.0 out of 5.0 by Loved this Hotel Staff is excellent and always willing to make anything happen to make my stay the best ever. 14 August 2014
Rated 5.0 out of 5.0 by Clean and Friendly Very clean, comfortable hotel. Staff is very friendly. Not cheap, but a fair value. Would stay again. 14 August 2014
Rated 5.0 out of 5.0 by Restaurant The hotel restaurant was closed for remodeling so the breakfast was not as good as it would have been. But the staff did provide an excellent continental breakfast. 12 August 2014
Rated 4.0 out of 5.0 by Overpriced Nice hotel but severely overpriced for the Carbondale, IL market. 31 July 2014
Rated 5.0 out of 5.0 by overall stay My family was very satisfied with there one night stay. The room was wonderful. The bed was very comfortable and clean 29 July 2014
Rated 5.0 out of 5.0 by GReat Spa! Loved the spa area! The panacake maker for the continental breakfast was so fun the boys loved it! 18 July 2014
Rated 5.0 out of 5.0 by one of the better holiday inn's i've stayed at Good price, great service. Bed (regular king) was the most comfortable one I've had at a Holiday Inn (even nicer than my personal bed at home). 09 July 2014
Rated 5.0 out of 5.0 by Super nice and clean Chose this hotel when going to a car show in Duquoin. The staff was very nice and accommodating. The hotel was clean and looked fresh. I would recommend this hotel to anyone passing by. 02 July 2014
Rated 5.0 out of 5.0 by clean comfy room enjoyed the cleanliness of the room and bath, was not real happy about not having a breakfast, for the cost of the room and all there should have been something 26 June 2014
Rated 5.0 out of 5.0 great service a very nice place to stay, but it would be nice if you had specials for over 70 besides just the senior discount or make it alittle higher 25 June 2014
Rated 4.0 out of 5.0 by Spacious and clean My family will stay here again. Room was clean, bathroom decent. We liked it. 24 June 2014
Rated 3.0 out of 5.0 by You'll be happier in Marion The room was clean but average in every respect except for the climate control that took 2 hours to adjust the temperature by 1 degree and the bath tub that took a half hour to drain after it filled up with water during a typical shower. Most hotels offer complementary breakfast that's ready to eat. I thought the breakfast was pretty mediocre and it all took to long to get the food and get going. If you plan to eat breakfast at the hotel you can expect to spend an additional 12 dollars per person. The food was not worth it. 20 June 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff. Slept like a baby! I travel for a living and I was lucky to be able to bring my family this time. The hotel is very nice and the staff was excellent. I just made Platinum but my points had not posted. The staff upgraded me to a larger room (which was very nice). I was very impressed with the quality and comfort of the beds and bedding. I don't normally sleep well and I slept like a baby. We enjoyed the breakfast and the wait staff was very friendly. I highly recommend this hotel. 07 June 2014
Rated 4.0 out of 5.0 by Very good hotel I stayed in this hotel during a business trip, I loved it. Except the breakfast service that needs to be improved, everything else was good. 05 June 2014
Rated 5.0 out of 5.0 by Comfortable room, superb desk service. We have stayed here many times and I must always commend how great the desk staff is. Very friendly and helpful. The rooms are great for the price. 02 June 2014
Rated 5.0 out of 5.0 by Very nice place to stay We were in a king room with a whirlpool tub. The room was clean and also well laid out. We were able to watch TV from the whirlpool and also the bed comfortably. The bathroom is large and has two sinks. The shower has glass doors which is cool. We had interactions with the front desk staff on the morning shift and the evening shift. Everyone was pleasant, friendly and helpful. We enjoyed breakfast at the attached restaurant, Boondocks. The food was good and the atmosphere pleasant. Although there was only one waitress and she seemed to be a little frazzled as there were quite a few customers. The common areas of the hotel were clean and well decorated. 01 June 2014
Rated 4.0 out of 5.0 by comfortable bed I thought as a rewards customer you were treated special. We did not get all of the room service breakfast we ordered. Front desk very friendly and helpful. 22 May 2014
Rated 4.0 out of 5.0 by horrible restaurant service The hotel was great - I will stay there again. The restaurant (Boondocks) service was so bad as to be nearly non-existent. I went there for breakfast and had to wait for the staff to finish their conversation before being seated. I placed my order and, after 10 minutes, the waitress told me they were working on my biscuits and gravy. After another 10 minutes, I walked back to interrupt the wait staff's chat to check on my order and was told it would be ready soon. Not wanting to waste any more time, I left and got breakfast at McDonald's There were a total of five other diners in the restaurant, so I'm not sure why, other than the staff's very relaxed approach to customer service, I didn't get my food. If you're looking to stay at a hotel with a restaurant, skip this one. 13 May 2014
Rated 5.0 out of 5.0 by Very great welcome Stay was very nice stay about every other week so far would totally recommend 29 March 2014
Rated 5.0 out of 5.0 by Excellent stay We really enjoyed our stay in our two room suite. Plenty of room to stretch out. The beds were pretty comfortable also. 18 March 2014
Rated 5.0 out of 5.0 by Entertainers Great service and hosts; even take great pictures!!! 08 March 2014
Rated 5.0 out of 5.0 by Excellent stay every time! We stay here every time we visit the area. Rooms are spacious, clean, and the staff is always friendly. Have never had a bad experience with this hotel. 26 February 2014
Rated 3.0 out of 5.0 by Breakfast Do not count on a continental breakfast at this hotel during the weekend unless you are a member. The hotel has an attached restaurant, and although the food is great it is not complimentary. For the daily cost of a room at this hotel, breakfast should be free seven days a week and for everyone. Might want to consider what's else is available next door if your counting on breakfast here. 26 February 2014
Rated 5.0 out of 5.0 by The best in Carbondale We have been staying at this hotel over the past five years and have always had a wonderful stay. Most importantly, the rooms and extremely clean and the staff is always hospitable. The beds are comfortable and the rooms are quite large so we are never bumping into eachother! We would not stay anywhere else in Carbondale! 05 February 2014
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