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Rated 4.4 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by Superb staff and facility except for breakfast This remains a top-notch place; always fresh and clean and neat. And the staff is super friendly and helpful (a problem with the room A/C was fixed within the hour, for instance.) The fitness center is top notch, even offering bottles of with chilled water. The Friday morning breakfast in the adjacent restaurant was fine. But on Saturday we got just a $4 coupon which barely covered coffee and juice. We ordered oatmeal -- this is a restaurant, mind you -- and it was the instant yucky kind. And was served cold. Across the street at a chain motel the guests were eating sausage and eggs and waffles and muffins and cereal and fruit and more. And they paid less. Please, Holiday inn, don't insult your customers by being chintzy. 17 October 2013
Rated 5.0 out of 5.0 by harbaugh I would just like to say each time we come to see my brother in Carbondale we have really enjoyed the holiday inn the best. Hands down. Everything from the staff to overall cleanliness has been the best. The maids were also very helpful and pleasant. 20 September 2013
Rated 5.0 out of 5.0 by Location, Location, Location We were in town to attend a wedding. Our accomadations were excellent. The staff and Service were friendly and professional. We would recommend this to everyone. 19 September 2013
Rated 5.0 out of 5.0 by Good nights sleep The room was clean, comfortable, and quiet. Staff was great and efficient. 12 September 2013
Rated 5.0 out of 5.0 by Beds were very comfortable and the service was exemplary. From the time we checked in until the time of departure, the service was excellent. I forgot a toiletry item and the item was hand delivered to me--within three minutes of my requests. When typing a speech--about 1:00 a.m. in the business center, the evening clerk inquired if I needed assistance, and offered me water and snacks. We were pleasantly greeted each time we entered the lobby. 11 September 2013
Rated 5.0 out of 5.0 by Awesome hotel staff and comfortable rooms The GM and Sales Manager have assembled an awesome staff to meet all the needs of their customers. The front desk staff was friendly, professional and knowledgable of the area and it's attractions. The hotel is clean and commands a friendly atmosphere. I would definately recommend this hotel to anyone travelling in the Carbondale area. 10 September 2013
Rated 4.0 out of 5.0 by Will make this out yearly Labor Day hotel We have tried many different hotels in the area as we are there every Labor Day. Our only negative is that while a comment was added to our online reservation & email was sent (with no reply), we were told they were out of cribs for our 7 month old and were offered no alternative. 05 September 2013
Rated 5.0 out of 5.0 by Great Stay Very nice room and everything was very clean. Breakfast was also nice. 04 September 2013
Rated 5.0 out of 5.0 by Bring Back Houlihan's Stay was great as always. Wish Houlihan's was still there. Hate seeing slot machines in the bar. Went out to eat elsewhere. Have been regular cutomer for 8 years.Not a family friendly atmosphere. 02 September 2013
Rated 5.0 out of 5.0 by room very clean looks new we enjoyed our stay here. the room was clean and comfortable.the staff was great. hope to stay here again. 30 August 2013
Rated 5.0 out of 5.0 by Excellent hotel 5 star on everything. Hotel and staff were excellent. 20 August 2013
Rated 5.0 out of 5.0 by Excellent stay at this hotel I was at this hotel for a couple of days and have nothing to say but all positive!!! Arriving check-in was smooth and the staff at the front desk was excellent. The room was very clean and comfortable and if I need anything the employees were more than helpful. The restaurant was very good and they brought our food to our room. Check out went smoothly, I would definitely recommend this hotel and will stay here again when returning to the area. 17 August 2013
Rated 5.0 out of 5.0 by Clean and convenient location We always stay here when in Carbondale. Miss the breakfast in the morning though. 16 August 2013
Rated 3.0 out of 5.0 by Leave plenty of time for food service Good room, good bed & bath. Front desk also good. Breakfast was inordinately slow - slow to order, slower still to receive food and yet slower again to get the bill. Had to head into the kitchen for the bill and found our server chatting with the cook! Maybe a nice conversation but lousy service!! 16 August 2013
Rated 4.0 out of 5.0 by Comfortable Changing TV channels too slow; check toilets sets - my room was broken 13 August 2013
Rated 5.0 out of 5.0 by Absolutely wonderful! The room was clean, comfortable and inviting. The staff was so friendly and helpful, cannot say enough about our stay. Stayed 3 days and wished I could have stayed longer. 09 August 2013
Rated 5.0 out of 5.0 by Great New Find We visited this hotel to see friends and do some of the Carbondale area wineries. This property seemed brand new. Because we are members of IHG rewards we received a free room upgrade which was great. It had a large king bed and plenty of square footage. The workout room was small but all the equipment looked new and there was a great flat screen to help get me through my daily workout. The workout room also contained a fridge with bottled water, a water cooler, and fresh fruit which I took advantage of. Pool area looked great, but we did not have enough time to enjoy. Would definitely stay here again if we return to this area. Did not eat at the property so I cannot comment on the attached restaurant. 09 August 2013
Rated 4.0 out of 5.0 by great service The staff was fantastic especially the one on late night. We came in late from a wedding and wanted pizza. She gave us recommendations, paper plates and offered to-go boxes when we ordered too much! 02 August 2013
Rated 4.0 out of 5.0 by The Good and Bad The hotel stay overall was very good. My wife and I felt that the reward for membership was very cheesy. We received a snack from a Rice Krispy box and a bottle of water. We also received a coupon for breakfast which entitled us to $4 off of breakfast. We have stayed at other hotels where the breakfast was included we felt that this was a very poor reward for the members. We felt that the staff provided great service as well as the hotel being very comfortable. 01 August 2013
Rated 5.0 out of 5.0 by Clean, comfortable, newer & great staff. Everything was above average and always nice to stay at a hotel that is exceptionally clean and everything is like new. Our only complaint was the coupon for either one of 3 items for "free" breakfast or any menu item at a $4 discount. I decided to pick a waffle and use the $4 discount because it wasn't one of the 3 free options. I've had a lot of waffles in my 52 years and this was the worst one ever. Take a pass on the resturant attached next door and eat elsewhere. Wish they provided the now standard breakfast other hotels include. Other than the breakfast an excellent hotel. We have a freshman at SIU so we will be back many times over the next 4 years. 23 July 2013
Rated 5.0 out of 5.0 by Clean and Comfortable, Great Service We have stayed here twice while visiting our son. Nice, clean room both times. Used the complimentary breakfast tickets just once but it was very nice as well, and free. Will definitely stay here again. 22 July 2013
Rated 4.0 out of 5.0 by great hotel, terrible restaurant our room was one of the best we have ever had...great comfortable beds, the pillows (soft) were awesome...we are trying to find out if we can purchase a couple... the restaurant (Boondocks) was horrible...even with the discount breakfast, it was horrible...day one the biscuits were burnt onto the serving dish and no bacon or sausage left...we had to ask and the bacon was SO OVERCOOKED it tasted burnt... the second morning, they had to make the omelet 3 times...,yes 3...ordered as mushroom/onion/tomato...came out first as peppers and cheese, second one came out with spinach and almost whole large mushrooms, no tomatoes...and the thirds had hardly any mushroom and we had to ask them to bring tomatoes to put on it....can't figure how you can get it wrong so many times...spinach wasn't even a choice on the omelet vegetables...lol 19 July 2013
Rated 5.0 out of 5.0 by The 411 Best hotel in the C'dale! The Staff is well trained. They really understand Customer Service! 17 July 2013
Rated 5.0 out of 5.0 by Highly recommend this hotel We had an excellent four night stay at the Holiday Inn-Carbondale over the 4th of July. The front desk staff was exceptional! All of staff we encountered during our visit were professional, friendly and very accommodating. The staff should all be recognized for their excellent customer service and work attitude. Hotel property was in very good condition; room was spacious, clean and comfortable. We enjoyed the outside patio and hotel proximity to Walkers Bluff, the Shawnee Wine Trail, and the Carbondale restaurants and shopping. We will definitely stay at this property the next time we are visiting southern Illinois. 12 July 2013
Rated 3.0 out of 5.0 by OK Nathan at the front desk was very friendly and helpful. Room nice size, but on my second night of stay I noticed that when my room was cleaned during the day, the bedcovers were barely pulled up and the pillows were in the same bunched-up configuration as I left them in when going out for the day. 29 June 2013
Rated 5.0 out of 5.0 by Great Service & awesome room Front desk personnel were wonderful to work with and very helpful with all our questions. Room was wonderfully clean, comfortable and quiet! We have already made our next reservation at this hotel. **My husband did ask where the special Holiday Inn Cinnamon Rolls are! 26 June 2013
Rated 4.0 out of 5.0 by Nice place, but stay above 2nd floor The room was clean. The bed was comfortable. I had a room on the second floor and there was a party/reception with very loud music until very late in the night in one of the first floor conference rooms. Friends staying on 3rd floor said it was quiet. So, it's a nice place, but stay above 2nd floor. 07 June 2013
Rated 4.0 out of 5.0 by front desk service great assistance Received all requests....top floor...peaceful...always had coffee and clean towels....room service was completed early...front desk WA always aware of my presence and assisted me at each encounter in the lobby 06 June 2013
Rated 3.0 out of 5.0 by DisregardedGuest This hotel's room was clean and well maintained. Front Desk staff were friendly and helpful. I would not recommend the hotel's restaurant at all. Service is terrible, if one is luck to get the waitress' attention at all. 06 June 2013
Rated 5.0 out of 5.0 by Stay in Carbondale We have stayed at scores of Holiday Inns and its associate Hotels and resorts, and this was by far the friendliest, most accomodating,and helpful staff we have ever come across. Are stay was terrific, Thank You. 31 May 2013
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