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Rated 4.1 out of 5 by 303 reviewers.
Rated 2.0 out of 5.0 by Disappointing This was my second consecutive week at the Holiday Inn Cardiff City centre and I was disappointed with my stay. Laundry put in the previous week wasn't ready, the room was absolutely tiny and the TV remote was missing. It also seems that recognition for priority club members is reserved for those who shout about it from the rooftops and are very demanding or for those who complain. The room was clean enough and the staff pleasant, though it was too much to refill the tea and coffee each day apparently. It is in a great location but overall very disappointing and I shall be looking elsewhere on future visits to Cardiff. 15 September 2014
Rated 5.0 out of 5.0 by Good service,amenable and reasonable food Enjoyable one night stop-over. Friendly and helpful staff and a restful night for me and my wife 10 September 2014
Rated 5.0 out of 5.0 by Unhappy Still in the holiday inn and still we struggle to get any points from there system ? Waste of time talking to Ihg and staff at hotel are very helpful but obviously Ihg need to change there way in dealing with customers great hotel and staff but Ihg waste of time they never reply to e mails 08 September 2014
Rated 4.0 out of 5.0 by Friendly and informative service - Nice bed and friendly service. - Great breakfast and the service was in top 08 September 2014
Rated 2.0 out of 5.0 by Average Room bathroom needs updating in the room Well located for SWALEC stadium. Parking facilities also very good. Breakfast buffet was OK although on the expensive side, particularly as there are other places to eat not far from the hotel. There was also quite a lot of noise from the road (even though we were on the fifth floor) Issues with the room - -Bathroom, there was a surprising amount of mildew on the grout and sealant. Not surprising as the extractor fan did not work at all. -When the tissue box in the bathroom was empty, I rang reception (No answer from housekeeping), a man came up with a toilet roll. I explained we had toilet rolls but no tissues. His initial response was that he could not do anything as housekeeping was closed. Only when I insisted did he obtain a tissue box. I shouldn't have had to insist. 05 September 2014
Rated 2.0 out of 5.0 by Leisure stay in Cardiff A straight forward visit to the hotel which was very middle of the road and at times a touch lacking but nothing too major. Staff were average and were helpful when need be but again nothing to distinguish between other hotel brands. Nevertheless it wasn't all bad was adequate for a short stay. 05 September 2014
Rated 2.0 out of 5.0 by Good location, but needs updating We chose this hotel due to its location across from Sophia gardens, and its proximity to Swalec Statium (location of the main event for us). We had just arrived from a two day stay the Holiday Inn in Bristol. In my view the rooms were quite disappointing at this hotel, particularly compared to its sister hotels in Bristol & elsewhere. The room did not have a safe or a refrigerator (which is unheard of in this day & age), and the bathroom was very dated. I think the rooms need a major facelift to meet the expectations based on the price being charged. Location and staff were the only plus for us. 01 September 2014
Rated 5.0 out of 5.0 by Gret Hotel with great location and staff We stayed here for a single night while sightseeing, We booked two rooms online but a couple of days prior to our visit I requested adjoining rooms, the staff were very polite and arranged our room request.. The rooms were clean and spacious and suited our needs. We paid extra for the evening meal deal, was a bit apprehensive as it said to choose from a set meal. On arrival to the restaurant we found the waitress although mainly on her own excellent, very polite and explaining everything. The choice of food turned out to be very good along with the quality of the food. Breakfast was also fine with a nice buffet selection. The hotel was easy to find with the parking no problem Overall although it was only one night we had a very pleasant stay and would not hesitate to use again 28 August 2014
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