Rated 4.2 out of 5 by 625
Rated 4.0 out of 5.0 by PeasantUpstairs Convenient location, close to night life
Accessible and affordable accommodation near to the Stadium, most of Cardiff a walk away
November 26, 2015
Rated 5.0 out of 5.0 by Ash52 Great location, great room and great service.
Would heartily recommend this hotel for the above reasons. We look forward to returning in 2016!
November 25, 2015
Rated 4.0 out of 5.0 by Npbtudor The Staff are The Best
My wife and I travelled down from Chester to attend an Engagement party about 30mins away in Risca. I love the location of this hotel, so convenient. Only down side is they really do need a bigger car park. Great welcome at reception, very helpful and informative and gave us a city map with directions to a store we needed to visit. The room was very comfortable and clean. Huge bed! Slept well too. Had nice Guinness in bar and huge coffee, both very good and for hotel prices not over the top really. The breakfast was very good and the pancake maker is just brilliant. The restaurant staff were so attentive and thorough but friendly too. Want to visit again if we can. What makes this hotel is the staff who are just so friendly and helpful. It doesn't matter how good the hotel is without this vital ingredient.
November 20, 2015
Rated 3.0 out of 5.0 by AB54321 Dissapointing
As a Spire Elite member I was not acknowledged as such at reception.
I did not receive anything usually associated with a rewards member such as a bottle of water or the offer of a free drink.
The room was extremely small and the heating did not seem to work.
We waited 25 minutes to get a drink at the bar lunchtime as there was only one member of staff working with 7 customers trying to order lunch and drinks whilst the same member of staff was serving the same customers at their bar tables.
Checkout was again a very slow process with just one member of staff working trying to check out 5 couples.
Overall a disappointing experience
November 18, 2015
Rated 5.0 out of 5.0 by Hughsailor Excellent service
Centrally located hotel, easy access to all amenieties.
All the staff are,at all times, helpful, courteous and pleasant. A wonderful place to stay to explore Cardiff and Cardiff Bay.
Looking forward to the next visit.
November 17, 2015
Rated 3.0 out of 5.0 by DNA1234 Food and bar waiting time to long
I stayed at this Hotel before so as I was coming back to Cardiff on Business I thorough this hotel would be a good place to stay again. I stay in a lot of Holiday Inns all over the country.
I went to the bar to order a drink and my evening meal the bar man was serving at the time and when he had finished serving the customer he said to me that he wouldn't me a minute as he then picked up a tray and to my amazement went and cleared all the glasses and dishes from the tables just leaving me and others to wait. It took me 20 minutes in the end to get a drink and to order my food and then to be told that the wait for my food order would be 45 minutes.
On this occasion I thought the service was poor and when I asked why the food would be so long I was told short staffed.
November 15, 2015
Rated 4.0 out of 5.0 by Arholwr Food and Internet
Food quality at dinner is variable and overpriced.
Breakfast items were not replenished quickly enough at busy times
Free internet access for IHG member was not offered.
November 14, 2015
Rated 5.0 out of 5.0 by morawel Best holiday inn
Fantastic staff great welcome made to feel at home
November 12, 2015