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Rated 4.2 out of 5 by 256 reviewers.
Rated 2.0 out of 5.0 by Was ok Was ok bar the door locks being broken. Staff did help but was a pain as on top floor had to go up and down lift alot until it stopped completely and they had to fix it. 18 June 2014
Rated 4.0 out of 5.0 by Great value pre paid/pre booked twin rooms with breakfast Better than anticipated quality for price paid - car park a bit tricky but free foor IHG Gold carders ! Breakfast decent / staff helpful at reception. Bar contained all basic requirements. 17 June 2014
Rated 5.0 out of 5.0 by Central,value for money Stayed for one night in order to go sailing early next day.Great value,not too noisy just the odd sound or two.Recommended for stay in Cardiff. 11 June 2014
Rated 5.0 out of 5.0 by Cardiff I always look foward to my twice yearly visit to the Holiday Inn at Cardiff. The rooms are always spotless. It is in a brilliant location opposite the castle. Staff are very friendly. Loved the waitress serving evening meal...so friendly with a lovely manner. Looking forward to my next visit. Diolch. 08 June 2014
Rated 5.0 out of 5.0 by Great Service Staying in this hotel on a regular basis for work, the staff are very welcoming and friendly. As a rewards member, my check in is swift and paperwork is always ready when I arrive. The hotel is having some refurbishment, but the disruption was kept to a minimum. However, on this occasion, when I came to check out, payment had already been taken from my card, saying that the cardholder was not present. Your staff were very apologetic and assured this wouldn't happen again and that they would put some reward points on my account as an apology. This still hasn't been done. 08 June 2014
Rated 5.0 out of 5.0 by Excellent location and comfortable bed Brilliant room and comfortable bed in very central location. We were able to walk in to the city centre. Free parking and the friendly staff were an added bonus. 04 June 2014
Rated 3.0 out of 5.0 by Can't book twin room I stayed in the Holiday Inn Cardiff City Centre last Saturday night. Booked on the web a standard room, picture on web showed a twin room. Got to hotel with my mate who I was quite prepared to share a room with to be informed that only a double room was available. Receptionist was very helpful and organised a put-you-up bed to be delivered to the room. Rooms were small in the first place, with extra bed now very tight for space. Should have been able to state twin room required when booking otherwise would have booked elsewhere. Breakfast quality and service excellent. Free parking also good. 04 June 2014
Rated 4.0 out of 5.0 by Good food and good service Dining staff are very friendly and efficient even during their busy times. They make porridge the way I request. 04 June 2014
Rated 3.0 out of 5.0 by Convenient Location, Great location, staff were friendly. Breakfast was distinctly average. Not sure if they use washing powder on the bed sheets as they smelt of dust.... 04 June 2014
Rated 4.0 out of 5.0 by ROOM the overall appearance of the room is looking a bit dated. The carpet was quite dirty. The shower was very old fashioned and did not have an attachment so was not very convenient to use for women. 04 June 2014
Rated 4.0 out of 5.0 by Great position I enjoyed a couple of nights here with my Mum. Neither of us had stayed at a Holiday Inn before, but were impressed with this one. The rooms were of a good standard and a good size. We had asked for a quiet room which meant we had one overlooking the carpark and Millennium Stadium. We were grateful for this as I think the front, though more scenic with the Castle, is likely to have been a lot more noisy with the main road. Would thoroughly recommend this hotel, an ideal position to just be able to leave the car and enjoy exploring the city on foot. 01 June 2014
Rated 3.0 out of 5.0 by Classic city centre HI Tired and needed a refresh. Great location, but is probably 5 years overdue FR gutting and starting again. Dissapointig for so many reward points. 28 May 2014
Rated 4.0 out of 5.0 by Spotless Bed and lovely pillows Friendly staff,all rooms very clean.This was our second visit and we were not dissapointed. 26 May 2014
Rated 2.0 out of 5.0 by Not bad, not great Very Disappointed about wifi charge Room smelled unusual Carpet had not been swept in room Breakfast not included A budget experience with a high-end price tag I will avoid Holiday Inn in future Good points: Clean bed Good thick curtains 26 May 2014
Rated 4.0 out of 5.0 by Enjoyable stay Whenever we stay in Cardiff, this is the place we prefer to stay. The location is convenient. The accommodation is comfortable and the staff can't do enough for you. Looking forward to next stay 10 May 2014
Rated 4.0 out of 5.0 by Clean and convenient for Cardiff Centre We booked two double rooms for one night to attend a wedding at Cardiff Castle. The location for the Castle & Cardiff centre Is excellent. The rooms were clean & comfortable with everything provided for a short stay. Apart from the room tea tray, we did not eat or drink in the hotel, so have not given this a rating. Check in & out was efficient & car park facilities & cost were excellent. Bathroom was small but good. View from the 4th floor over Bute Park & Castle were lovely. 08 May 2014
Rated 5.0 out of 5.0 by Very friendly and helpful Second visit in a short time - very grateful for the kind and helpful staff at all parts of the hotel. Usual Holiday Inn high standards of efficient hotel to be used as base. 29 April 2014
Rated 2.0 out of 5.0 by Holiday Inn Cardiff City Centre does not operate like a Holiday Inn establishment We are very disappointed with our stay at Holiday Inn in Cardiff. Firstly, as a member of the IHG Reward Club (Gold) member, the staff told us that we are not entitled to free wifi access. If we want wifi it will cost us but it will be free after July 2014 if we come back. We wish the staff check the member's entitlement (we tried hard to explain but with no success). As we were so tired after a long drive on that day decided to use the computers at the lounge. To sign in we have to ask for the password and code. The staff who gave us the code and password in the paper told us to return the paper when we finished. We felt so uneasy because we never been treated in this manner in any IHG hotels (felt we stayed at a no star hotel). Besides of not getting the wifi we did receive the IHG Point voucher of 300 points we are entitled with our stay there. We also like to mentioned that the bathroom was not vacuumed where there were human hair on the floor. 21 April 2014
Rated 4.0 out of 5.0 by A warm welcome The staff are friendly and willing to help no matter how big or small. I didn't give top marks for sleep because I had little sleep due to noisy guests. Not the hotel staffs problem and I did find out that, had I rung down to reception, they supply ear plugs. Definite plus and one to remember as I will go back again. Give it a try. You will be very pleasantly surprised. 12 April 2014
Rated 5.0 out of 5.0 by Nice Room good service great Location We had a great view over Cardiff Castle and Bute Park in a nice room with a comfortable bed and clean linen. Staff were great, check in was busy but we were not kept waiting long the hotel was busy and lots of guests looked like they were going reveling. Over night we were not disturbed at all. It was just what we wanted for a getaway shopping in the da and a great meal in the evening so we will repeat the event next month. 06 April 2014
Rated 5.0 out of 5.0 by Great Stay! Came for a weekend, location is perfect being in the center of town. Very easy to find and park, staff couldn't have been more helpful. Room was great, powerful and hot shower which you don't always get in hotels. Nothing to fault. I would highly recommend 02 April 2014
Rated 5.0 out of 5.0 by Friendly hotel with excellent location I stay at this hotel on about 50 nights every year.The staff are really friendly and helpful,the rooms are clean and comfortable,there is always a good choice of food,and the location is perfect whether you are in Cardiff for meetings,shopping,touring,or watching sport.I can unreservedly recommend this hotel. Oiseau 71 30 March 2014
Rated 3.0 out of 5.0 by Food service was a bit sporadic. Food quality at breakfast was good but lunch and dinner were fairly average. Service at dinner was very, very slow considering the dining room was 70% empty. 24 March 2014
Rated 5.0 out of 5.0 by Thanks for the coffee and chocolate This was a fantastic stay. Staff very welcoming and helpful. What made the stay a++ is the fact that there was a warm takeaway coffee / redbull and chocolate waiting for me in reception every morning. Great way to start a long and hard day at work to wake. A home away from home. Thanks that made my day every day for 5days Thanks you :-) 24 March 2014
Rated 1.0 out of 5.0 by All round Disappointment! The quality of rooms and experience are at the lowest end of Holiday inn expectations. As a platinum member I was offered an upgraded room however in reality I was supposedly upgraded from a standard double to a standard twin. The twin beds were much smaller than a single bed and were very poor quality and uncomfortable. The room is very small and dated. Bathroom is tiny. I was promised a fabulous view of the castle, however there was a very small slit window - hardly worth bothering. I would much preferred a decent bed and a quiet room. Noise from traffic was horrendous, however paled into insignificance to the noise between rooms - you can hear someone putting a plug in next door, and cleaning the corridors from before 8 am. I complained on check out and was promised points as compensation however none materialised. In fact I didn't even receive the 600 points I was entitled to. So in other words the staff didn't even make an attempt to amends. All round horrendous experience. For the same price there are much better options in the city. 21 March 2014
Rated 5.0 out of 5.0 by Location, location, locaation Walking distance to the whole of Cardiff city centre attractions and just a few minutes drive to Cardiff Bay. Super staff and food - no faulting the hotel here. 19 March 2014
Rated 5.0 out of 5.0 by Lovely staff and central position Spent 2 nights at this very comfortable and central hotel. Staff really helpful, supplied my daughter with a toothbrush and really flexible with leaving luggage all day. Welsh cakes at reception and complimentary newspaper a lovely touch. Thank you for a lovely stay, will definitely recommend to friends and family. 18 March 2014
Rated 4.0 out of 5.0 by Great location for local pubs and nightlife Great stay although breakfast finishes too early at 09:30. This is not consistent across other Holiday Inns. 17 March 2014
Rated 5.0 out of 5.0 by Quiet, comfortable & in a great position Stayed for one night in Cardiff. Returned to the hotel around midnight after a concert to find a friendly member of staff on duty. The hotel was quiet although there were still people in the bar. After a good night sleep and a fantastic breakfast I left the hotel feeling relaxed. I will definitely stay here again. 13 March 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing stay Clean and well presented hotel. The staff are friendly and helpful. The hotel s perfectly located in the City Centre. 13 March 2014
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