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Rated 4.2 out of 5 by 367 reviewers.
Rated 5.0 out of 5.0 by Great location and excellent staff On check in I was offered a room upgrade which put us on the top floor with a nice view over the River Taff. Being so high up we experienced very little street noise. The hotel is located right beside the Millennium stadium so it would be very convenient for rugby weekends, and it is also opposite Cardiff Castle and Bute Park. Overall the staff were very friendly and helpful, but I must single out Loretta in the bar and restaurant - she is a very hard worker, the service she provides is second to none and she is always smiling and pleasant. My only issue is with the limited opening hours of the restaurant. We had to eat in the bar as we had events booked for the evenings we were staying there, and the restaurant was closed when we left and also when we returned. I'd have liked it to be open from 5pm in the evenings. Also, the bar area is very small for the size of the hotel and it can be difficult to find a seat. Apart from that we enjoyed our stay very much. 18 December 2014
Rated 5.0 out of 5.0 by Well positioned for leisure and business I stay at this hotel 40 nights per year and always enjoy my visits.The staff are very friendly and helpful,the rooms are clean and well equiped,and there's a good choice of food and drink.I have no hesitation in recommending this hotel for your stays in Cardiff 17 December 2014
Rated 5.0 out of 5.0 by Holiday Inn Cardiff City Centre The Hotel is excellently placed for city / rugby visit. Clean comfortable rooms. Street noise is audible if you have a hotel room on the front. the room was signed as just having been refurbished, but the sink in the bathroom had a lot of chips in and was obviously not part of the upgrade. Bed was comfy, food for breakfast was excellent. would stay here again 17 December 2014
Rated 5.0 out of 5.0 by Enjoyable stay Really good customer service, I was able to change the date of my booking without any additional charge. Room was clean and confortable. Good location to town. I will stay here again when I return to Cardiff 15 December 2014
Rated 3.0 out of 5.0 by Comfortable bed but poor service, Noise level from Sports Stadium opposite was so loud on Saturday afternoon that we had to have the TV turned on virtually full volume to hear it. 11 December 2014
Rated 4.0 out of 5.0 by Service Loretta in the bar and restaurant was excellent in all respects 11 December 2014
Rated 5.0 out of 5.0 by cardiff A very comfartable hotel, close to city centre with parking available - for a fee. Within walking distance to all the city highlights and just across the road from the castle itself. Next to the rugby stadium which makes this hotel ideal for visiting the city or even for watching one of the rugby national games 10 December 2014
Rated 4.0 out of 5.0 by Insulted! My credit card was charged the full amount on the Friday before my Sunday night stay. It was always possible that I could have cancelled this stay before 4 o'clock on the Sunday afternoon and this would have necessitated a refund. The hotel obviously didn't trust us to pay at checkout on Monday morning. As a platinum member and regular at this hotel, this was extremely insulting. 10 December 2014
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