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Rated 4.1 out of 5 by 304 reviewers.
Rated 4.0 out of 5.0 by Spotless Bed and lovely pillows Friendly staff,all rooms very clean.This was our second visit and we were not dissapointed. 26 May 2014
Rated 2.0 out of 5.0 by Not bad, not great Very Disappointed about wifi charge Room smelled unusual Carpet had not been swept in room Breakfast not included A budget experience with a high-end price tag I will avoid Holiday Inn in future Good points: Clean bed Good thick curtains 26 May 2014
Rated 4.0 out of 5.0 by Enjoyable stay Whenever we stay in Cardiff, this is the place we prefer to stay. The location is convenient. The accommodation is comfortable and the staff can't do enough for you. Looking forward to next stay 10 May 2014
Rated 4.0 out of 5.0 by Clean and convenient for Cardiff Centre We booked two double rooms for one night to attend a wedding at Cardiff Castle. The location for the Castle & Cardiff centre Is excellent. The rooms were clean & comfortable with everything provided for a short stay. Apart from the room tea tray, we did not eat or drink in the hotel, so have not given this a rating. Check in & out was efficient & car park facilities & cost were excellent. Bathroom was small but good. View from the 4th floor over Bute Park & Castle were lovely. 08 May 2014
Rated 5.0 out of 5.0 by Very friendly and helpful Second visit in a short time - very grateful for the kind and helpful staff at all parts of the hotel. Usual Holiday Inn high standards of efficient hotel to be used as base. 29 April 2014
Rated 2.0 out of 5.0 by Holiday Inn Cardiff City Centre does not operate like a Holiday Inn establishment We are very disappointed with our stay at Holiday Inn in Cardiff. Firstly, as a member of the IHG Reward Club (Gold) member, the staff told us that we are not entitled to free wifi access. If we want wifi it will cost us but it will be free after July 2014 if we come back. We wish the staff check the member's entitlement (we tried hard to explain but with no success). As we were so tired after a long drive on that day decided to use the computers at the lounge. To sign in we have to ask for the password and code. The staff who gave us the code and password in the paper told us to return the paper when we finished. We felt so uneasy because we never been treated in this manner in any IHG hotels (felt we stayed at a no star hotel). Besides of not getting the wifi we did receive the IHG Point voucher of 300 points we are entitled with our stay there. We also like to mentioned that the bathroom was not vacuumed where there were human hair on the floor. 21 April 2014
Rated 4.0 out of 5.0 by A warm welcome The staff are friendly and willing to help no matter how big or small. I didn't give top marks for sleep because I had little sleep due to noisy guests. Not the hotel staffs problem and I did find out that, had I rung down to reception, they supply ear plugs. Definite plus and one to remember as I will go back again. Give it a try. You will be very pleasantly surprised. 12 April 2014
Rated 5.0 out of 5.0 by Nice Room good service great Location We had a great view over Cardiff Castle and Bute Park in a nice room with a comfortable bed and clean linen. Staff were great, check in was busy but we were not kept waiting long the hotel was busy and lots of guests looked like they were going reveling. Over night we were not disturbed at all. It was just what we wanted for a getaway shopping in the da and a great meal in the evening so we will repeat the event next month. 06 April 2014
Rated 5.0 out of 5.0 by Great Stay! Came for a weekend, location is perfect being in the center of town. Very easy to find and park, staff couldn't have been more helpful. Room was great, powerful and hot shower which you don't always get in hotels. Nothing to fault. I would highly recommend 02 April 2014
Rated 5.0 out of 5.0 by Friendly hotel with excellent location I stay at this hotel on about 50 nights every year.The staff are really friendly and helpful,the rooms are clean and comfortable,there is always a good choice of food,and the location is perfect whether you are in Cardiff for meetings,shopping,touring,or watching sport.I can unreservedly recommend this hotel. Oiseau 71 30 March 2014
Rated 3.0 out of 5.0 by Food service was a bit sporadic. Food quality at breakfast was good but lunch and dinner were fairly average. Service at dinner was very, very slow considering the dining room was 70% empty. 24 March 2014
Rated 5.0 out of 5.0 by Thanks for the coffee and chocolate This was a fantastic stay. Staff very welcoming and helpful. What made the stay a++ is the fact that there was a warm takeaway coffee / redbull and chocolate waiting for me in reception every morning. Great way to start a long and hard day at work to wake. A home away from home. Thanks that made my day every day for 5days Thanks you :-) 24 March 2014
Rated 1.0 out of 5.0 by All round Disappointment! The quality of rooms and experience are at the lowest end of Holiday inn expectations. As a platinum member I was offered an upgraded room however in reality I was supposedly upgraded from a standard double to a standard twin. The twin beds were much smaller than a single bed and were very poor quality and uncomfortable. The room is very small and dated. Bathroom is tiny. I was promised a fabulous view of the castle, however there was a very small slit window - hardly worth bothering. I would much preferred a decent bed and a quiet room. Noise from traffic was horrendous, however paled into insignificance to the noise between rooms - you can hear someone putting a plug in next door, and cleaning the corridors from before 8 am. I complained on check out and was promised points as compensation however none materialised. In fact I didn't even receive the 600 points I was entitled to. So in other words the staff didn't even make an attempt to amends. All round horrendous experience. For the same price there are much better options in the city. 21 March 2014
Rated 5.0 out of 5.0 by Location, location, locaation Walking distance to the whole of Cardiff city centre attractions and just a few minutes drive to Cardiff Bay. Super staff and food - no faulting the hotel here. 19 March 2014
Rated 5.0 out of 5.0 by Lovely staff and central position Spent 2 nights at this very comfortable and central hotel. Staff really helpful, supplied my daughter with a toothbrush and really flexible with leaving luggage all day. Welsh cakes at reception and complimentary newspaper a lovely touch. Thank you for a lovely stay, will definitely recommend to friends and family. 18 March 2014
Rated 4.0 out of 5.0 by Great location for local pubs and nightlife Great stay although breakfast finishes too early at 09:30. This is not consistent across other Holiday Inns. 17 March 2014
Rated 5.0 out of 5.0 by Quiet, comfortable & in a great position Stayed for one night in Cardiff. Returned to the hotel around midnight after a concert to find a friendly member of staff on duty. The hotel was quiet although there were still people in the bar. After a good night sleep and a fantastic breakfast I left the hotel feeling relaxed. I will definitely stay here again. 13 March 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing stay Clean and well presented hotel. The staff are friendly and helpful. The hotel s perfectly located in the City Centre. 13 March 2014
Rated 5.0 out of 5.0 by Exceptionably helpful and pleasant staff What a wonderful stay we had with you! Our four day break was just what we needed to give my wife a respite from her gruelling routine of chemotherapy.Everything ran smoothly,from ease of parking to tempting Welsh cakes in reception and lots of cheering advice and help from Leigh,A.J.,and Pedro to name but a few.Perfectly situated hotel for the lovely city of Cardiff and plentiful local attractions and it stayed DRY for almost all our early March break.Possibly most importantly,the Hotel Manager came to ask us if everything was to our liking.Thankyou to everyone who made our stay so memorable,and thanks for the ceiling track hoist! 10 March 2014
Rated 4.0 out of 5.0 by end of a long weekend check in very good we were early due to light traffic and the front desk staff had no problem with this, the room allocated was okay with a large double bed over looking the stadium the quiet side the bathroom however was small compared to other hotels but okay. what we did find strange was that there were no flannels / face clothes on asking if we could get some we were told they do not have them. The bar drinks and evening meal in the restaurant was excellent, Trouble free check out will stay again next time in the area. 28 February 2014
Rated 5.0 out of 5.0 by Very friendly Staff Great location in the city centre. Great breakfast, the kids really enjoyed their pancakes. The staff were some of the friendliest we've encountered in any hotel. The family room over looking the river was large enough for the four of us, with plenty of space for my daughters to play. Will definitely be staying here again when we re-visit Cardiff. 25 February 2014
Rated 4.0 out of 5.0 Great Welcome and location Great welcome, booked online, the two rooms were exceptionally clean and of good proportions. Linen clean and crisp. Bar staff very friendly and accommodating, as were the breakfast staff. The dining room was large and roomy and gave a feeling of 'space'. The Quality of the food at breakfast was fantastic, hot and lots of choice. Only negative - the booking process did not identify me as a Priority Club/IHG Ambassador - oh well cant have everything - but a great stay. 17 February 2014
Rated 3.0 out of 5.0 by our recent stay As usual,we enjoyed our stay with you in Cardiff;welcoming staff and superb location.It had been noted that we required a safe on our last visit,and,this time were allocated a room with a safe.Our room was not quite ready when we arrived,but apologies were made and drinks were provided whilst we waited.Our only dissatisfaction was the fact that the rroom seemed to have been very hurriedly made up by the time we returned early on Sunday evening.We had to ask for the waste bin to be emptied,and.the bed appeared untidily made up.We had left the room at 11am.and were out all day.This has never happened before and seemed most unusual,Apart from that everything was of the high standard we have grown accustomed to. 13 February 2014
Rated 5.0 out of 5.0 by Best holiday inn We had a very enjoyable stay and found the staff to be very polite and helpful. 13 February 2014
Rated 4.0 out of 5.0 by Nice View This hotel is ideally situated for Cardiff, our room was on floor 6 and the view was fantastic, however this came at a price as the water pressure was awful. The room was clean and very spacious. Drinks were a bit expensive but it is a hotel. 13 February 2014
Rated 5.0 out of 5.0 by International day Used our Priority Club points for two rooms on the Friday, great value! Breakfast was in the Brecon Room, because of a function in the restaurant, so not quite as good as usual (keeping things hot) but our granddaughter made full use of the pancake machine!. Great atmosphere on the Saturday before the match, selling curries to go, a male voice choir and 'Boyceown' outside under the canopy. 05 February 2014
Rated 4.0 out of 5.0 by Excellent staff and good food Stayed three nights from January 11th 2014. Nice hotel, good staff, good food. Standard room on 6th floor was comfortable, quiet and clean BUT let down by shabby furnishings and needed some TLC. Bathroom was small and sink was cracked. Would stay again but not if room was not refurbished. 17 January 2014
Rated 5.0 out of 5.0 by Best views of the city Our room overlooked the castle and the breakfast area overlooked the Millennium stadium. The staff couldn't have been more helpful if they'd tried. 16 January 2014
Rated 4.0 out of 5.0 Room Size Room and eapecially the toilet could have been bigger 05 January 2014
Rated 4.0 out of 5.0 by Nice staff Quite a small room but clean. TV remote didn't work and one of the lights. Also the gym which they have an arrangement with was really awful. It's a really handy location though. 04 January 2014
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