Rated 4.2 out of 5 by 555
Rated 3.0 out of 5.0 by c657ljr Beware the very small rooms!
I've stayed here several times in the past as a Platinum Elite member and often been upgraded to an Executive room or at least given one of the bigger and refurbished standard rooms.
However on this first visit since being promoted to Spire Elite, I was listed as only a "basic" member at check-in [yet another IHG hotel whose systems still don't yet recognise Spire?] and given one of the small double rooms that seem to plague this hotel and really should be given a different room category that makes it clear what you're getting.
I'd asked for a quiet room so was grateful to at least be on the top floor for the views and at the end of a corridor for the peace and quiet although the soundproofing around the window frame was inadequate #gap between plastic filler piece and the wall# so I could sometimes hear people talking in the adjacent room.
All the staff I encountered were very friendly and helpful, the room was clean and tidy, and breakfast and evening meals were fine, but my stay was unfortunately spoilt by being put in such a small room. Hopefully I won't experience this again on any future visits I make to this hotel.
August 27, 2015
Rated 5.0 out of 5.0 by seanus comfortable bed and very good service
This hotel is very clean and tidy. Staff were very friendly and helpful and always professional. Nothing was a problem to sort out. Thank you
August 24, 2015
Rated 5.0 out of 5.0 by runningdog Cardiff holiday Inn
Great location, great staff, and tasty breakfast! Really, you need me to type 50 characters or more? I wonder why there would be a minimum number of characters? Oh, well.
August 20, 2015