Rated 3.9 out of 5 by 96
Rated 5.0 out of 5.0 by Familyof4fromKC Helpful Staff
Nice stay and great service! The front desk staff was very helpful and the choice in room accommodations was appreciated.
17 February 2014
Rated 2.0 out of 5.0 by Elkridge Horrible experience w/o satisfaction
The hotel is clean and the staff was nice, but was not able to control their guests or employees. My wife, daughter and I arrived around 8PM after a long drive and wanted some rest. We were put into a room which had a window view of the rear parking lot. A maintenance worker decided to move snow around the parking lot (snow from previous storm) from 8:30 till 10:00PM! We called the front desk at 9:30, but the Bobcat (tractor) continued. Then after we finally were able to sleep, we realized that we were placed down the hall with the drunken wedding party who were running up and down the hall, cursing, yelling, laughing, and smoking. Again we called the desk, but this did not get resolved. I would like to add that I customarily write positive reviews also. I was told I would also receive a reimbursement for my inconvenience, but this too did not happen!
29 January 2014
Rated 4.0 out of 5.0 by Brittney Nice Place to Stay
Stayed overnight for New Years Eve. Very nice hotel. Clean and comfortable. The staff was courteous. We got a 20$ voucher for breakfast with a choice from a decent menu. Overall a nice experience.
05 January 2014
Rated 5.0 out of 5.0 by KJ44 Comfortable bed and clean room
I also enjoyed the food in the Sports Grille. The front desk and Sports Grille tried to be very accommodating. There were no loud noises preventing sleep. I appreciated having a garage to park my car, especially since it snowed during my stay. I left with no complaints and would stay there again. :-) The decorations for the holiday season were pretty. The lobby was a tad small, so there wasn't much atmosphere to speak of. But I thoroughly enjoyed my stay.
18 December 2013
Rated 5.0 out of 5.0 by vannin very friendly
walking into the lobby to the smell of freshly backed cookies for guest was very nice.The staff was great very friendly ,room was clean very comfortable. The cookies were great. I'll stay again
18 December 2013
Rated 5.0 out of 5.0 by Marge47 Convenient and comfortable
We were on LI for a wedding and family visit. We arrived around 3, got right into our rooms where we relaxed, then changed for the evening. Management had reserved adjoining rooms for our stay with my mother-in-law. Refrigerator was requested and promptly delivered and installed. Room was clean, comfortable and quiet. Breakfast the next morning was good with a wonderful waitress. I would definitely stay here again.
12 December 2013
Rated 1.0 out of 5.0 by Antoine1979 Very poor room
- It was not possible to lock the door of the room.
- problem with the sink
- problem with the shower
- very very small bathroom
- for a platinum member of Priority Club let say that I was very very disapointed.
09 December 2013
Rated 1.0 out of 5.0 by BAM62 Poor Service
Stayed 2-nights at this facility. Beds were not made, towels not changed, nor was the trash emptied. Would never stay there again.
03 December 2013