Rated 4.2 out of 5 by 117
Rated 2.0 out of 5.0 by tbnist03 Tired hotel needs facelift
The exterior of the hotel looks nice, but the room I was in (340) was run-down and in desperate need of a facelift. The room & bed was comfortable enough, but the bathroom felt claustrophobic. The shower ceiling was low, and i felt like i was going to hit my head while in it. Also, the ventilation fan did not work.
The pool area was clean, but needed a replenishment of towels. The spa was warm, but not hot. The ceiling was water stained and dilapidated.
Since there is a restaurant on-site, there is no continental breakfast, and the cost of offerings from the restaurant was a bit overpriced for what we actually received, so be advised.
For the money, it was alright. I'd choose a different hotel around the corner next time I come to carol stream. it has been recently updated, and looks very welcoming.
26 February 2014
Rated 4.0 out of 5.0 by Big Easy Nice, quiet hotel. Superior Fitness Room.
Pros: Great for families! Restaurant was awesome and helpful- credit for food vouchers were outstanding. Fitness center was above and beyond any other fitness center in other hotels. Nice, big hotel, fridge in rooms, kids really enjoyed this hotel.
Cons: Hot tub was a little dirty :-( Just be aware that there are no microwaves in the hotel at all :-(
24 February 2014
Rated 3.0 out of 5.0 by SomePatron Worst check in experience in the past year
I realize that it was Valentine's Day and I'm sure the hotel was busy, but my check in experience with Pam at the front desk was one of the worst check-in experiences I've had with IHG in the past year. I was not greeted as an IHG member. She interrupted my check-in twice to take a phone call and then to talk to a member of the maintenance staff. I was not offered my free gift and she made what I considered to be an inappropriate comment about the type of room I was getting for the evening.
I've never had a bad check-in experience at this hotel before and I prefer to stay here when I'm in the area. I'll be back certainly, but I hope the check-in staff is better equipped to provide the typically excellent check-in that I'm used to.
19 February 2014
Rated 2.0 out of 5.0 by FrequentTraveler177234568 Disappointing for Holiday Inn Express
Somewhat run down property. Refrigerator in my room was malfunctioning and froze every bit of food and drink placed into it; room did not have a microwave. Even as a Platinum member and with a hotel that was not completely full, no effort was made at an upgrade.
17 February 2014
Rated 4.0 out of 5.0 by KristySc Review on just the room and staff
Our room was great. Only probably is when we got back to our room at about 2am we had no heat! Called down and no matienece on site at that time which I understand. Didn't get too much sleep because we got in late and woke up freezing and had someone come up and fix it. It was fixed quickly and very happy to be in a warm room!!!! Almost all of the staff was amazing and so friendly only had a problem with one staff member. Pam at the front desk is the kindest person I have had the pleasure of dealing with. The banquet manager was also amazing and spent awhile talking to her the following day. Loved my stay and wedding.
The only other downside is the hot tub wasn't very hot and the pool was very cold.
06 February 2014
Rated 5.0 out of 5.0 by donna007 Clean and Comfortable
I would definitely stay here again. The bed was clean and comfortable, and the staff was very friendly and helpful. I can't say enough about the restaurant. The food was great! And the waiter brought even me a to-go cup at breakfast without my even asking for one! A very pleasant trip.
04 February 2014
Rated 3.0 out of 5.0 by Bud47 Nice suites comfortable bed, but!
The rooms are nice the hotel is clean and the staff are nice and pleasant...
But, why are people partying in the hallways between midnight and 2:30AM the morning of 26th of january...My wife and i were repeatedly awakened. So finally we just got up and left the hotel around 3:45AM...
The next time we are in the area visiting family, we will definitely look elsewhere before making a reservation at this location.
The right thing to do would be a refund for that night from Holiday Inn!
30 January 2014
Rated 5.0 out of 5.0 by TinaW Service with a Smile
I've been staying at the HI Carol Stream for 10 years. The staff are always pleasant and helpful. The room is comfortable, clean and well lit. The restaurant is clean, the staff attentive, and the food is great. Nice bar area too!
27 January 2014