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Rated 4.0 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Best Price and friendly service My son and I were on a 14day road trip. We had been staying at Holiday Inns everywhere we stopped. This was the first one with a better price and a wonderful breakfast. We got there very late and were greeted with kindness. The breakfast the next morning was better than a simple continental breakfast. We enjoyed it greatly. The only thing I wished on our trip was that when we checked in to the hotel that we would have been offered some cold water. Thanks for the great service! 18 July 2014
Rated 1.0 out of 5.0 by Friendly Staff but Horrible Management I booked a reservation for two nights while on business in New Jersey. Fortunately (or unfortunately) I concluded my business early so I shortened my stay to one night. I checked out at the front desk the next morning with a receipt in my hand showing charges for one night. Soon after, a charge for two nights appeared on my credit card. I immediately contacted the hotel and spoke to the manager who insisted I stayed for two nights. I sent him a picture of the receipt with the correct amount and asked for a refund. On the phone he said he would issue a refund, but I never received it and since then the Manager will not return my phone calls. Three weeks has passed. I have had such pleasant experiences at every other Holiday Inn I have stayed in (which is quite a few), and I am very disappointed that this has turned out to be such a hassle. Since Customer no-service will not help me with this issue, I am being forced to issue a charge back with my credit card company to force the hotel to make this situation right. Business takes me to New Jersey quite frequently, but unfortunately I will not be returning to the Holiday Inn Carteret. I recommend everyone else avoid this place. 16 July 2014
Rated 5.0 out of 5.0 by MUCH better than expected Before getting there I was very concerned about past reviews of smelling like smoke. Upon arrival the lobby and room was very clean and fresh smelling. There were some smells of smoke in the hall, but not all rooms are converted to non-smoking yet. Staff was fantastic, room was clean and nice, beds were comfortable and towels and sheets were clean and fresh. FREE shuttle to the train to go into NYC was about 10 minute ride. Train to the city was $17.50 round trip and took about 45 minutes. Overall it was a great choice to stay in New Jersey and train to NYC for sightseeing. Great location right off NJ turnpike. Only suggestion is to clean the shuttles as they could use a good cleaning. They weren't really nasty, just a little dusty and windows were dirty. Otherwise FANTASTIC stay. 04 July 2014
Rated 3.0 out of 5.0 by an overnight while travelling Staff was excellent and restaurant as well. Location in Rahway/Carteret not easy to find if not familiar with the area. Foam pillow uncomfortable. No elevator so for these road weary travelers that was a disappointment. Otherwise it served the purpose. 02 July 2014
Rated 1.0 out of 5.0 by Worst Experience Ever Worst experience eve The toilet flush chain broke at night, and when I called front desk, they said they were going to send someone, 2 HOURS LATER still no one came and at 11pm when someone came to fix it he said he will have to call in maintenance and did not know how long will it take. I demanded to be moved to a different room. Will not recommend this hotel. 28 June 2014
Rated 4.0 out of 5.0 by Nice staff and good service Nice staff, clean room and bathroom, good shuttle service even if not mentioned in the website. Poor breakfast and the toaster was broken. It would be also good to upgrade the rooms. Ok for a short stay. 24 June 2014
Rated 5.0 out of 5.0 by Great Staff and Hotel This is one of the long time full service Holiday Inn's still going and I hope they go on for many more years. Although the building is old, this property has kept up with the times. The renovations have kept up to current standards, nice rooms and beds, refrigerators and microwaves in each room. The staff is excellent. The bar is and restaurant is average food and drink, but the staff is very attentive. I came out to my car and discovered I had a flat tire. One of the employees happen to drive by, and asked me if I need help. She notified two maintenance workers who immediately came out and helped me. Upon completion they would not take any money. My hat is off to Dennis and the other gentlemen who helped. I will come back to stay there if in the area. 23 June 2014
Rated 5.0 out of 5.0 by Overnight in Carteret This was a last minute reservation and we were very happy to get it. The Maanager and her staff made us very welcome when we arrived. They accommodated our need for a first floor room, helped us with the bags, etc. Having the restaurant in the hotel was an added plus for us. First impression was very favorable! 22 June 2014
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