Rated 4.0 out of 5 by 80
Rated 4.0 out of 5.0 by thorg clean, clean, clean
Tis hotel was clean inside and outside. I was very pleased with the comfortable beds, clean rug, great selection of cable channels, and the helpfulness of the staff. This is an excellent facility.
27 July 2014
Rated 4.0 out of 5.0 by SandraE NjCarteret
Ahmed was great. He offered the shuttle to train station with directions into NY and Ground zero. Breakfast buffet was just average. Everything else was just okay nothing spectacular, other than Ahmed.
25 July 2014
Rated 3.0 out of 5.0 Not so PLEASANT
place in a handicap room that actually made me feel weird... a huge hotel and this was the best you could do. Room had a horrible smell but checking in after 2am; nothing better to do but CRASH!
23 July 2014
Rated 2.0 out of 5.0 by Katie08 OK Stay
I stayed here with a colleague for a work related stay. On arrival, the front doors didn't open automatically so it didn't make the best first impression. We both check in, I was on the first floor and he was on the second floor. On entering my room, it smelled very musty and the air seemed old. I then went to turn on the lights and the lights next to the bed didn't work. One was stuck on, the switch was broken and pressed in, the other one just wouldn't turn on.
After putting my stuff in the room, my colleague and I got some food at the restaurant. The Hostess station was not ideally located and is not very visible when you first walk in. The food wasn't that great, and during dinner my colleague told me there was no elevator for the hotel.
After dinner I told the front desk that my bed side lamps weren't working, and the person told me I might not be pressing the buttons hard enough. After checking out the lamps, his only solution for the broken lamp was to unplug it when I was ready for bed.
Overall, I was expecting a little more out of this hotel. It was nice having the restaurant there on site so you didn't need to travel to get food.
23 July 2014
Rated 5.0 out of 5.0 by dstanfil Best Price and friendly service
My son and I were on a 14day road trip. We had been staying at Holiday Inns everywhere we stopped. This was the first one with a better price and a wonderful breakfast. We got there very late and were greeted with kindness. The breakfast the next morning was better than a simple continental breakfast. We enjoyed it greatly. The only thing I wished on our trip was that when we checked in to the hotel that we would have been offered some cold water. Thanks for the great service!
18 July 2014
Rated 1.0 out of 5.0 by mj86 Friendly Staff but Horrible Management
I booked a reservation for two nights while on business in New Jersey. Fortunately (or unfortunately) I concluded my business early so I shortened my stay to one night. I checked out at the front desk the next morning with a receipt in my hand showing charges for one night. Soon after, a charge for two nights appeared on my credit card. I immediately contacted the hotel and spoke to the manager who insisted I stayed for two nights. I sent him a picture of the receipt with the correct amount and asked for a refund. On the phone he said he would issue a refund, but I never received it and since then the Manager will not return my phone calls. Three weeks has passed. I have had such pleasant experiences at every other Holiday Inn I have stayed in (which is quite a few), and I am very disappointed that this has turned out to be such a hassle. Since Customer no-service will not help me with this issue, I am being forced to issue a charge back with my credit card company to force the hotel to make this situation right.
Business takes me to New Jersey quite frequently, but unfortunately I will not be returning to the Holiday Inn Carteret. I recommend everyone else avoid this place.
16 July 2014
Rated 5.0 out of 5.0 by Happy out-of-towner MUCH better than expected
Before getting there I was very concerned about past reviews of smelling like smoke. Upon arrival the lobby and room was very clean and fresh smelling. There were some smells of smoke in the hall, but not all rooms are converted to non-smoking yet. Staff was fantastic, room was clean and nice, beds were comfortable and towels and sheets were clean and fresh. FREE shuttle to the train to go into NYC was about 10 minute ride. Train to the city was $17.50 round trip and took about 45 minutes. Overall it was a great choice to stay in New Jersey and train to NYC for sightseeing. Great location right off NJ turnpike. Only suggestion is to clean the shuttles as they could use a good cleaning. They weren't really nasty, just a little dusty and windows were dirty. Otherwise FANTASTIC stay.
04 July 2014
Rated 3.0 out of 5.0 by Reginaqueen an overnight while travelling
Staff was excellent and restaurant as well. Location in Rahway/Carteret not easy to find if not familiar with the area. Foam pillow uncomfortable. No elevator so for these road weary travelers that was a disappointment. Otherwise it served the purpose.
02 July 2014