Rated 2.9 out of 5 by 103
Rated 4.0 out of 5.0 Great Staff during a Remodeling
The property is undergoing an extensive remodeling (as of November 2013); so, we were in an older room and the hallways were under construction. The staff, however, more than made up for the minor inconveniences of the remodel. We stayed in Charlotte both to and from our trip to Munich, On the way over, a company was supposed to deliver a present to the hotel in time for our flight. Unfortunately, the UPS package did not arrive in time due to a miscommunication at time of purchase. The Holiday Inn staff received the delivery while we were gone and safely secured it for two weeks until we returned. Everyone, from the airport can drivers, reception staff and restaurant staff, was professional and courteous.
01 December 2013
Rated 4.0 out of 5.0 by DebrAqua Under construction
Has promise though... Room was very nice AND affordable. Staff was friendly. Was not near Bank of America Stadium as marketed.
15 November 2013
Rated 1.0 out of 5.0 by lawanda27 overall stay
The shower curtains smell rank. The hallway looked old and missused. The lighting was very low in the room no lights on the wall. We were very dissatisfied.
15 November 2013
Rated 4.0 out of 5.0 by GGUYJERSEY Great Stay
I was traveling on an early AM flight to South Africa via way of JFK.
The hotel staff made my overnight stay very relaxing and enjoyable
31 October 2013
Rated 1.0 out of 5.0 by dghh Bad experience
Poor service, unclean bathroom, deficient shower, 2 hour wait at the restaurant, other than that it was great.
26 October 2013
Rated 4.0 out of 5.0 by 17to20 very nice front desk personnel
The room was clean and the bed comfortable. The hotel was being renovated so we only saw construction and the "old" hotel.
25 October 2013
Rated 5.0 out of 5.0 by NVSV Nice Experience
On Sunday night 10/20 we had great service in the make-shift dinning room - the waitress worked the rooom all by herself and did a great job...was friendly and professional under tough circumstances....I would go back just to see her again....
24 October 2013
Rated 1.0 out of 5.0 by KTBVA Worst IHG property
I am a platinum IHG member and this was by far the worst property I have ever stayed. My room was dirty, the hallway was dirty and the elevator area was terrible. I choose this hotel because I had a very early international flight the next day but will never choose this hotel again.
23 October 2013