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Rated 3.7 out of 5 by 418 reviewers.
Rated 4.0 out of 5.0 by Nice quick stay We stayed here because we had an early morning flight out of Charlotte. The staff was wonderful! The rooms were nicely updated. July 30, 2015
Rated 1.0 out of 5.0 by Unprepared for Renovations I was very disappointed to find out on arrival that the main elevator was out of service. If I had known the hotel was undergoing renovations, I would have stayed elsewhere. The last thing I wanted to do was to have to hike the full length of the hotel to get to my room. July 28, 2015
Rated 4.0 out of 5.0 by Nice hotel and friendly staff I stayed at this hotel while visiting family in Charlotte. I was in and out fairly quickly but everything was quite nice. July 28, 2015
Rated 1.0 out of 5.0 by Loud!!! I am in IHG member and normally love staying at Holiday Inns. This particular location was a big disappointment, however. Noise seemed to be unavoidable. From construction to planes overhead to people talking (yelling!) in the hallways into the wee hours of the morning (seriously, 1:30am!), I felt uncomfortable and not rested after staying at this property. I had to ask to be moved two times upon check-in after I had requested a quiet room. The first room was near construction and the second was across from vending machines and next to the elevator. But that was the least of my troubles because at 10:30pm on Saturday night, the rooms across the hall and next to me were rented by a very loud group of guests. They proceeded to hang out IN THE HALLWAY all night...talking, yelling down the hall...standing right outside of my door. I called the front desk three times to complain...all three times were met with a promise to address the situation. No luck. Not a restful night sleep, to say the least. I was on business and had to make a presentation the next day. Not a good experience at all. Lesson learned. Stay at another location! July 28, 2015
Rated 5.0 out of 5.0 by Charlotte AIRPORT nice hotel Very Clean facility and very close to the airport. July 27, 2015
Rated 1.0 out of 5.0 by Holiday Inn Charlotte Airport Everyone there was very nice great place to stay comfortable beds very clean everyone I talk to the day I checked in and the next morning when I checked out were very helpful and nice to talk to great job to all of you July 26, 2015
Rated 4.0 out of 5.0 by Great hotel but restaurant has room for improvement The hotel itself was very nice. The recently renovated room was in excellent shape and the bed was comfortable. Staff at the front desk were very nice and helpful. The restaurant however was a completely different story. No one was there when I came down for breakfast so I went to the desk and told them I was leaving and would eat elsewhere. Trish and Angela apologized and told me breakfast was on them so I went back. Unfortunately, as I waited for my coffee I looked in the cup and saw it was dirty. I looked in the other 3 cups on the table and another one was also dirty. I told Trish I was unable to trust what came out of the kitchen so I left for good. Angela called me and apologized and offered to comp my room or give me points. Again, the front desk went above and beyond but I will never eat or drink anything at this location based on my experience in the restaurant. July 26, 2015
Rated 5.0 out of 5.0 by Beautiful hotel and exceptional service This hotel was recently remodeled and is exceptional in all areas. The room styling, bed and furniture, is what I would expect in a high end hotel, not a Holiday Inn of year's ago. The room itself is large and offered a great seating area. The shuttle driver, James, was top notch as was John, the front desk person. Both offered exceptional customer service. I would definitely recommend this hotel if you need something close to the airport. We are seasoned travelers and were quite impressed. July 23, 2015
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