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Rated 4.1 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by room The hotel looks great was very clean but my room had a meldrew smell so I ask for housekeeping come and spray it with freshner which they did right away 21 July 2014
Rated 3.0 out of 5.0 by Acceptable business stay This is an adequate place to stay for a business trip. The rooms are comfortable and functional. Would recommend looking elsewhere for food. Ordered room service from a very limited menu, which wouldn't be so bad if there were some lo-cal entries. Ordered a grilled chicken sandwich with a salad. Chicken sandwich arrived, no salad. Server recognized the mistake and returned with a salad with the wrong dressing. Both sandwich and salad were unremarkable. The highlight of the stay was the friendliness of the line staff; not so much the front desk, but the housekeeping staff, kitchen, maintenance staff, all were very friendly. The superstars are the women who work the Concierge lounge. Both Rachel and Kim were efficient and friendly, and worked hard to ensure that all customers not only were served, but had a pleasant experience. Kudos to them both. 21 July 2014
Rated 5.0 out of 5.0 by Relaxing Weekend 07/17/14 I had the best time at Holiday Inn - Charlotte NC at University Parkway. The hotel had the AKA Boule ending and another Family Reunion in addition to ours. The Hicks-Family Reunion 30th Anniversary from South Carolina. I had a family reunion to attend and the hotel had a full house. I didn't have any problems with check-in, room service, or the staff. The staff went well beyond the duty to make sure our family reunion was successful. I will highly recommend this hotel to anyone wanting excellent customer service and good breakfast. The entire staff was attentive and very polite. Thank you for making our 30th Anniversary Family Reunion a great memory. Hicks-Odom Family Reunion July 17-20, 2014. 21 July 2014
Rated 4.0 out of 5.0 by Nice hotel in good location Hotel has renovated since last stay - great improvements. Staff was great 19 July 2014
Rated 5.0 out of 5.0 by Review Great rooms. Great service, front desk staff is awesome!! 15 July 2014
Rated 5.0 out of 5.0 by 50th Anniversary Weekend From check-in to check-out we felt very well taken care of, pampered even! Even as a PC Platinum member, I/we feel the staff went above and beyond the call of duty to acknowledge our special day. Newly remodeled property, convenient to restaurants, shopping, Charlotte attractions. Thank you HI University for making us feel welcome........... 12 July 2014
Rated 5.0 out of 5.0 by Great value for the money! Stayed one night for a seminar that was held by my company the next day at the hotel....very convenient. Staff was professional and friendly. Room was flawless. The only thing I could gig them on is it seems like the elevator lobby on my floor was lacking somewhat in climate control. 11 July 2014
Rated 5.0 out of 5.0 by Great stay Excellent stay - very attentive front desk staff and shuttle bus was very convenient. 10 July 2014
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