Rated 4.2 out of 5 by 174
Rated 5.0 out of 5.0 by Lay6 Super clean and comfortable!
We had a very enjoyable time staying at this hotel. My children loved the themed bedroom and we all slept soundly. The room was immaculate and spacious. My kids enjoyed all the activities that were offered and enjoyed 'movie night.' The breakfast was delicious and varied. Would recommend to anyone with children or even without!
04 December 2013
Rated 5.0 out of 5.0 by FI1976 Birthday trip
We have justt returned from a fabulous night away at Chessington and felt compelled to share. The hotel was really Christmassy , the staff were friendly and the rooms great. It was all clean ( which is a must for me) and tidy and the themed rooms were very tastefully designed.
We had a beautiful meal in Zafari and would highly recommend reserving a table there for dinner. The added bonus of visiting the zoo and sealife centre for free in the morning was great.
We have all come home (15 miles away!) feeling like we have been on holiday .
My advice is go if you get the chance
03 December 2013
Rated 5.0 out of 5.0 by Richieboy78 Superb hotel
Stayed here for one night only but would have stayed all weekend as it is such a great hotel.
The staff and facilities are just superb
28 November 2013
Rated 2.0 out of 5.0 by Al1892 Good location, poor service
We stayed in half term week so it was busy but the hotel would know this.
A mix up with our booking which meant we had to move rooms after 1 night, no apology or help given, not acceptabnle as this was the hotels error. No recognition given for being an IHG member.
We arrived 5 mins early for our evening meal and were told in no uncertain terms to wait and come back at the right time..even though the restaurant was not full then! The vegetables were so hard we couldnt eat them and when we complained nothing was done, not replaced and not discounted from the bill.
The breakfast food regularly ran out, even though we were in early before the rush. The cooked food was very greasey and we had to wait over 1/2 hour for the poached eggs to arrive!
The changing rooms for the swimming pool were dirty with hair all over the floor, bins overflowing and with most of the lockers broken.
Problem with check out where we were charged twice for our room, I then paid the revised amount only to find my credit card had been debited the following week without my consent. Fraud!!
Overall a disappointing stay whcih didnt meet the standards of a Holiday Inn.
25 November 2013
Rated 5.0 out of 5.0 by abusaif Lovely family experience
Excellent family room, with great facilities. Top quality breakfast. A+
13 November 2013
Rated 5.0 out of 5.0 by McMood Fantastic...
This was a wonderful place. It might not be 5 star but the safari in the background, the wonderful friendly service from the staff and being next to Chessington theme park - this was one of my best hotel experiences ever.
13 November 2013
Rated 5.0 out of 5.0 by MAXXY A nice stay
We totally enjoyed our stay, great staff very helpful .
12 November 2013
Rated 5.0 out of 5.0 by JD123321 Highly Recommend
Stayed here for one night, had an excellent stay. Staff were friendly, food was great, very accommodating. Will stay here again.
06 November 2013