Rated 4.2 out of 5 by 176
Rated 2.0 out of 5.0 by Bebubalula Nice hotel, disappointing stay!
This was the second time I have stayed with my family. The first time was great, however, the second time was on a Friday eve for a Christmas family break and it was very disappointing. There was no music in the bar, not even a Christmas song and beleive me you needed some to drown out all the building works the other side of the bar! Apart from the Christmas tree we wouldn't have known it was Christmas. Check in didn't go well really, they tried to charge twice, we were given an activities list that was meant to be for the guests on the Saturday. Need I go on! Disappointing as this is a nice hotel and could be so much better.
16 December 2013
Rated 2.0 out of 5.0 by UnhappyJohn Too concerned with Chessington
We stayed here NOT to visit the park so as the hotel seems almost entirely geared towards those who do, our stay was far from good.
For instance: Couldn't get menu on TV hence no idea how to connect to internet nor what channels were available. Reported this to reception but no improvement.
Asked for soft pillows - had to ask again.
Matress was the most uncomfortable we have ever slept on.
Throughout breakfast on one of the mornings part of the dining room was being hoovered - could hardly hear each other.
On the other morning, no wholemeal bread.
Tea for breakfast was from a machine where the water was hot - not boiling - very poor quality tea.
Throughout our stay there was a noisy air conditioner (?or something similar) which made it difficult to get to sleep.
Very little explanation of how to do anything - we assume this might have been on the TV menu if we could have accessed it.
This is the first Holiday Inn I have been in that didn't have biscuits in the room nor black pudding available for breakfast.
10 December 2013
Rated 5.0 out of 5.0 by Lay6 Super clean and comfortable!
We had a very enjoyable time staying at this hotel. My children loved the themed bedroom and we all slept soundly. The room was immaculate and spacious. My kids enjoyed all the activities that were offered and enjoyed 'movie night.' The breakfast was delicious and varied. Would recommend to anyone with children or even without!
04 December 2013