Rated 4.1 out of 5 by 286
Rated 5.0 out of 5.0 by bigscotty value and quality
Great place to stay if you are going to North Wales. Everyone was pleasant and professional.Food good,room very comfortable.Thank you
August 1, 2015
Rated 4.0 out of 5.0 by noneatthis time comfortable and great service
this is second time I stayed at hotel and would go back again
July 31, 2015
Rated 4.0 out of 5.0 by Coffeemonster Almost
I stayed for two nights. Reception staff were excellent and overall I had a really good experience, but for some reason a single member of staff was less committed to the service ethic of the rest of the staff and this undermined the good work of the rest.
On the Saturday morning we went down for breakfast and were treated by the predominantly female staff with service of the highest quality, however on the Sunday morning the experience was very different. A short scruffy middle aged male with his shirt not tucked in, greeted us in a very confrontational way, made a loud exclamation regarding our only paying room only and then begrudgingly showed us to an overflow annex. The service was poor, breakfast items sparse and the tables not properly set at 9 am. I suppose that Sunday mornings can be very busy and we always try to make allowances for busy staff, but the contrast between the two days was. Remarkable. The Saturday had been busy but the staff were very professional and pleasant, Sunday was very different and really not acceptable, especially given that other staff were also busy, but reception could cope without such drama.
July 30, 2015