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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 433 reviews
85%
Recommend This Property

Ratings Breakdown

433reviews

  • 5 Stars
    235
  • 4 Stars
    115
  • 3 Stars
    38
  • 2 Stars
    26
  • 1 Stars
    19

Love this hotel

By

19 July 2016

club

Wonderful stay away from home,
Wonderful staff and love the room we stayed in

I just wish this hotel had a swimming pool
The breakfast is the best breakfast iv ever had while away from home

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Breakfast was a disaster

By

19 July 2016

club

Breakfast room is poorly designed and inadequate for the number of guests. Ordered poached eggs and had to chase after 20 minutes to discover they had lost the order. Sausages were put out that were raw in the middle, when we complained they simply took them away, no offer of a replacement. About half of the advertised breakfast items were not available.
Staff could not cope with the number of guests.

Avoid exec rooms on ground floor, next to main footpath from rear carpark.

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Good Service and Fridge in Room

By

18 July 2016

club

I am delighted that one of our rooms had a fridge, which was invaluable. The service was good, and the rooms clean and comfortable and spacious. We would be glad to come here again!

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A55 west

By

16 July 2016

club

very helpful staff and the whole hotel had a relaxing atmosphere internet was very good the only problem was a black hair on the shower taps which did but me off taking a shower but the bathroom was very clean as was my room and i had a good nights sleep

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Good Value Hotel

By

10 July 2016

We have stayed at this hotel several times now, and have always found the staff to be very pleasant

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Ideal stopover

By

10 July 2016

This was a late check-in and early checkout stopover on the way from Northumberland to Snowdonia. The staff at reception were great, despite the late arrival, as was the person behind the bar.
Difficult to make a proper assessment on such a short stay but it was hassle free, comfortable and clean.

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smoking

By

03 July 2016

the only place to smoke is outside the hotel at the front which is open to the rain (not uncommon in wales) as a consequence the bin was overflowing for two days with used coffee cups and cigarette butts ,not a good impression for anyone booking in .
would it not be a better idea to put a cover of some sort in the garden at the back and use that?.

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Freindly Helpfull Staff

By

02 July 2016

club

I recently stopped at the Holiday Inn A55 Chester West on Business and was pleasantly surprised with my overall stay. All the staff were friendly

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Holiday Inn

By

23 June 2016

club

Excellent, stayed at the Holiday Inn. I have stayed at the hotel previously, hence I returned and I will return to the same hotel..

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Holiday Inn A55 Chester West

By

22 June 2016

Friendly staff, location was great and evening food from restaurant was fantastic. Very impressed !

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A friendly greeting at the end of a long journey

By

19 June 2016

club

We were very satisfied with our stay. One thing we always find in the room is that there is only one comfortable chair and one upright chair. When two people are staying in the room why do you think only one of them deserves a comfortable chair ? Otherwise the whole experience of our overnight stay was very good and we will certainly be staying there again.

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comfortable, central place to stay

By

17 June 2016

club

Our stay was excellent. The staff were especially good. However I do think a double room should have two comfortable chairs, not just one. The latest high back chair could not be more uncomfortable - whatever size you are.

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