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Rated 4.0 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 by Breakfast I was suprised to have to order my pot of tea when i sat down. hot food was already there for you to pick for breakfast. i do not like my egg cooked to much, but eggs were on hot plates ready to be taken. 04 September 2013
Rated 5.0 out of 5.0 by excellent Holiday Service Only a one night stay but reception staff very welcoming, food good variety and well cooked. Rooms clean and comfortable but getting a bit dated. One nice thing that all staff encountered stopped to say hello and smile! 01 September 2013
Rated 2.0 out of 5.0 by Room clean although had damp smell Service was good, room clean, although did have a distinct smell of damp which was disappointing. This affected our overall experience at the hotel and left us feeling disappointed as it is not what is expected from Holiday Inn. 31 August 2013
Rated 4.0 out of 5.0 by Lovely staff and great service This is the second year we have stayed here. The staff are always very helpful and friendly. The restaurant serves good food, the rooms are always clean. The location is great if you want to go to North Wales or Chesire. Very happy with both our stays here. If I had to say anything negative, it would be the beds are too soft - this is of course a very subjective comment; I suffer from fibromyalgia and need a more firm matress. Overall great value for money. 30 August 2013
Rated 5.0 out of 5.0 by Great service We stay regularly at this hotel when we visit family in the area. The staff right from check-in, restaurant to housekeeping are all excellent. There is always a smiling face and nothing is too much trouble. On a recent stay we left three Iphone/pad chargers in the room. The house keeping staff found them and posted them to us. Perfect! The rooms are always spotlessly clean and well equipped. The hotel does what it says on the tin and the staff add that extra dimension of pleasure to any stay. 30 August 2013
Rated 5.0 out of 5.0 by Excellent value for money Ideal for a leisure visit to Chester and surrounding area. The staff were very friendly and courteous and the food was excellent. Good quality breakfast with lots of choice 26 August 2013
Rated 5.0 out of 5.0 by We will be back!! I stayed with my family here for 6 nights (my husband, myself and two young boys, 2yrs & 6 yrs) and we all enjoyed it. The rooms are spacious (well, more spacious than others we have experienced!), the beds are comfortable (we reserved a room with a sofa bed for the kids, expecting it to be tiny, but it was fairly large without taking up the whole room & they loved it!) & the service is great (supplies topped up, cleaning to a high standard, etc...). All staff were very friendly & helpful. Infact we did not eat here, but only because we were so busy out & about every day, but the smells from the restaurant were appealing, (though a little pricey when we checked the menu!). There is plenty around to make the stay more enjoyable too, a McDonalds, a Costa Coffee store, a Subway store and a petrol station. However the inconvenience of being on a busy road meant that we had to go all the way to the next town to turn around & go back if we wanted to head in the opposite direction. Not a problem for me as I'm local so know & appreciate the area, but it could get annoying for others. A car is really a must if you stay here! We have already said that we would gladly stay here again, only wish there were more chances for discounts or special offers. 25 August 2013
Rated 4.0 out of 5.0 by i would recommend this Hotel I stayed in this hotel on Saturday 17 August..My room(132) was comfortable,clean & well appointed.I especially liked the Sky Sports on the tv in my room,a refreshing bonus.The panelling either side of the bed was a little strange & i would have prefered a bed side table but for one night this was of little concern. We ate in the restaurant in the evening & the menu was varied,good value & the meals were well presented & good quality.On a personal note I felt that tablecloths & subdued lighting would have added to the ambience of the restaurant for evening meals.The breakfast the next morning was excellent & on par with more expensive hotels. Check out at reception was efficient & friendly. I would not hesitate to stay at this hotel again & to recommend it.I have already reviewed it on TripAdvisor. 22 August 2013
Rated 4.0 out of 5.0 by fulfilled the needs After a gruelling journey to get here, given a room that already had guest in it - a mistake that was quickly rectified by a very helpful and pesonable male receptionist. Our stay was pleasant if not noisy (traffic from the busy A55 outside and the guests upstairs who seemed to discover a creak in the floor and operated it most of the night). Bathroom had bath as well as shower which was a bonus. Bed comfortable and extra pillows in the room. Did not take breakfast so cannot comment on food. Female morning reception staff likewise very helpful and pleasant. 21 August 2013
Rated 5.0 out of 5.0 by Lovely room, and a wonderful bed. Excellent stay, really enjoyed. Very clean and well kept rooms, and the beds were so comfortable. Staff were very welcoming and helpful, wish we could have stayed longer. 21 August 2013
Rated 5.0 out of 5.0 by Very Pleasant Stay We booked our latest one night stay at short notice and still got our preferred room - excellent! As usual, reception was friendly and efficient, and the room was very clean and comfortable. We'd had a very long and tiring day, and passed a peaceful and comfortable night, waking up refreshed and ready for another tiring day ahead. There was the usual very good and varied buffet breakfast, and it was nice to see that there was now a variety of cold meats on offer in addition to cereals, fruit and breads etc. The choice of hot food was the same as usual, but it was really good to see that the bacon, sausages, kidneys, liver, black pudding, mushrooms, fried bread, and fried eggs were not in any way as greasy as they had been on previous occasions. A great improvement, but still a little way to go to achieve perfection - Keep it up! 17 August 2013
Rated 5.0 out of 5.0 by Very good stay We stay here when we have functions in the area, this visit was as usual very good, all staff we encountered were helpful, we had bar snacks on our arrival and the food was good and there was plenty on your plate. Overall another good stay Thanks. 16 August 2013
Rated 5.0 out of 5.0 by Very good place to stay. A very pleasant experience and good place to stay.Staff were very good,helpful and professional.We thought the price of drinks were over priced.However, the food was good value for money.I would certainly stay there again. 15 August 2013
Rated 3.0 out of 5.0 by Not one of the better Holiday Inns Whilst the room was the expected standard, we were very disappointed with the restaurant. At dinner the lighting was so bad we needed out phone torch to read the menu. Breakfast was dreadful! Whilst the food was good, the service was awful. The table, which was set up for us while we waited had items of cutlery missing. The staff all appeared to be in a state of panic throughout. When I requested glasses for the orange juice, we had to wait whilst they were washed and then semi cooled under the cold tap. The staff seemed totally unprepared for the breakfast rush. And the restaurant carpet was disgustingly dirty!!! 15 August 2013
Rated 5.0 out of 5.0 by Recommend this Hotel But I would definitely recommend this Hotel But I would like to be able to stay again but don't want this Holiday inn to be fullyBooked as we wanted to stay another Night but was fullyBooked ;-( 05 August 2013
Rated 4.0 out of 5.0 by Mostly Good Staying one night. Negatives:-If you don't know the area the Hotel is not signed well and not easy to travel from in the direction of Chester. The room was very dusty. Staff and quests smoke directly outside under the covered entrance forcing you to walk through the smoke. This is a problem that the manager needs to address. Positives:- Bed and pillows very comfortable. Staff were friendly, efficient and helpful. Breakfast quality and variety very good with excellent service. 04 August 2013
Rated 1.0 out of 5.0 by Poor No air con working so 2 nights spent sleeping in a sauna, couldn't even open window as room above smoking bench. Bathroom dirty, breakfast quality very poor food and service a shambles. 03 August 2013
Rated 4.0 out of 5.0 Chester experience Good hotel.. But maybe better to be right in town at either of the other 2 HInns in the town. Great town though 02 August 2013
Rated 4.0 out of 5.0 by Hard bed and air conditioning unit failed This was our third stay. The room was an executive room and very pleasant, but we found that the bed was very hard and, worst of all, the air conditioning unit did not work. With the high temperatures that we had, this was most uncomfortable. The manager was very helpful but could only provide an electric fan, which was far from silent! Opening windows was no great help because of the traffic noise! Please remember our previous stay, when we found that someone had managed to enter our room and use the toilet without flushing it afterwards. Not a pleasant discovery when we arrived late in the evening! (See our previous report). We shall continue to support you but things like this should be avoidable. 02 August 2013
Rated 5.0 out of 5.0 by Lovely stay We had booked the room so we could visit chester zoo without the need to rush home. It was wonderful, the room was clean, the staff were not only friendly but helpful and the food was fantastic! we are looking at staying at this hotel again due to the experience we had and would recommend to family and friends 10 July 2013
Rated 4.0 out of 5.0 by Free wifi & very helpful staff Efficient, helpful & friendly check-in by the reception supervisor, who provided lots of information & also printed directions to nearest Park&Ride for Chester. Room on 2nd floor was very comfortable, but shower in bathroom was dreadful - more a dribble than a shower! Unlimited free wi-fi greatly appreciated, something that other IHG hotels should offer! Breakfast in the hotel was standard fare, but nonetheless tasty & well cooked. We had dinner in the restaurant one night - a lot later than intended as the hotel was hosting a function and service was very slow, however the staff kept us informed of progress and it wasn't a problem. The food was OK - nicely presented, but not outstanding and the Cajun chicken salad required additional dressing to counter the dryness of the meat. The staff seemed to work well together as a team and their friendly, helpful demeanour more than made up for the shortcomings experienced. 29 June 2013
Rated 5.0 out of 5.0 by Great with kids We found this to be great value for money. We has two small children travelling by car. We found the service excellent. The rooms were comfortable. We had both evening meal and breakfast which were great. Would recommend. Thanks. 16 June 2013
Rated 4.0 out of 5.0 by Value for money Polite and courteous staff, good sized rooms at a very good price. Just of A55 so convienient for Business travel in and around the Chester / Liverpool area. 15 June 2013
Rated 1.0 out of 5.0 by short break two nights was long enough, however the bed was very comfortable- tv came out of the ark-- and breakfast i think had been cooked when noah made the ark. The food was cold and I asked the waiter when the temp.probe had been last used, he didnt know, the one breakfast was taken off the bill so we did not have any more food in the hotel. When we checked outthe bill was incorrect we were charged for four breakfasts when we only ordered two and we were credited for one also they charged us the price for Saturdays mail instead of Mondays.. Not a hotel I would wish to use again. 19 May 2013
Rated 4.0 out of 5.0 by Good location and facilities Comfortable location with good facilities, room basic but value for money 14 May 2013
Rated 5.0 out of 5.0 by Just Great We've stayed here before and wanted to stay again with our daughters to take them to Chester Zoo. This hotel is perfect for our needs. The room was spotlessly clean and the beds were so comfortable we all slept really well. 09 May 2013
Rated 5.0 out of 5.0 by nice place for a weekend away good food and service room a bit dated but still good recommend a stay hear for shoping or just to get away for a weekend 04 May 2013
Rated 5.0 out of 5.0 by Best coffee in UK. Everything was good, we felt at home. Thank you very much to everybody. 30 April 2013
Rated 3.0 out of 5.0 Disappointed stay I like to stay at the IHG group of hotels because they usually maintained to a consistent standard and if you visit a new hotel you have a good idea of what it will be like beforehand. However in this case I was very disappointed with this hotel. I thought it was a bit run down and could do with some TLC. The lounge is only small and the only table available to us was right in front of the Air Conditioning unit which was blowing out cold air. We did take a bar meal and that was only average but could not stay in the lounge much longer because of the AC. Bedroom was only average as the beds were too soft for our liking. Do not think I will be back in a hurry. 29 April 2013
Rated 4.0 out of 5.0 by Staff at Holiday Inn Chester We had a very noisy room on the first night as it was just above the generator fans and they make an awful noise all night. Requested a room move and Rebecca who was the manager on duty moved us to another room. She was totally charming and an excellent member of staff. So thank you Rebecca. The dining room staff were also very good. 13 April 2013
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