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Rated 4.2 out of 5 by 267 reviewers.
Rated 4.0 out of 5.0 GREAT HOTEL - FRIENDLY AND COMFORTABLE I BOOKED THIS HOTEL FOR MY HUSBANDS' 70th BIRTHDAY WEEKEND, INCLUDING ALL THE FAMILY. WE HAD A LOVELY TIME THERE, IT WAS VERY RELAXED AND COMFORTABLE. THE ONLY PROBLEM WAS THE HEATING IN THE ROOMS. CONSEQUENTLY, WE DID NOT SLEEP WELL, EVEN AFTER TRYING TO TURN DOWN THE HEATING, IT STILL CAME ON AGAIN. APART FROM THAT, WE HAD A GREAT WEEKEND. STAFF VERY FRIENDLY AND ROOMS LOVELY AND CLEAN. 18 December 2014
Rated 4.0 out of 5.0 by freundliches Personal Ich habe jetzt schon mehrmals in diesem Hotel übernachtet. Ich bin mit dem Service und vor allem dem Personal, das sehr zuvorkommend ist, sehr zufrieden. Das Frühstück ist typisch Englisch aber von guter Qualität. Die Zimmer sind sauber, die Betten ordentlich. 17 December 2014
Rated 1.0 out of 5.0 by Look elsewhere Hotel is dated, management policies are dated. Staff tries to make up for this, but hands are tied. You'll hear "sorry" a lot. 16 December 2014
Rated 5.0 out of 5.0 by Great customer service! This hotel is good value. The staff make every effort to ensure guests needs are met and offer a very friendly and personal service that I have not seen in more expensive hotels - they go 'the extra mile'. Whilst the hotel is a little dated and in need of some improvement, this is more than made up for by great customer service and a comfortable night sleep at reasonable rates. The restaurant food is generally good quality also, espeically breakfast! 12 December 2014
Rated 4.0 out of 5.0 by Comfortable Bed Stayed for two nights and found the room we were allocated to be extremely comfortable and clean. There were twin beds each of which was the size of a small double and although the mattresses were quite soft they were very comfortable. The hotel is on a main road and the bus stops for Chester and the return are right outside the hotel we did not use the car during the time we stayed as the buses ran every 10 to 15 minutes in the day and every 30 minutes in the evenings. Even in the rush hour it only took 15 minutes to get into the centre of the City. I would recommend this hotel if you want a comfortable place to stay within easy reach of Chester City Centre. 03 December 2014
Rated 5.0 out of 5.0 good stay very enjoyablr business visit will stay again wgen in chester 01 December 2014
Rated 4.0 out of 5.0 by Business Stay Arriving late but Reception staff attentive and helpful. Managed to get a restaurant meal in the bar, however wasn't made aware that there would be additional charge for this otherwise would have taken the time to move into the restaurant. Bedroom was clean and tidy but looking a little jaded but that shouldn't detract from the overall comfort. A short stay but would go back again. 25 November 2014
Rated 2.0 out of 5.0 by Noisy and poor service Its not good when the hotel itself causes the noise that keeps a guest awake or means you can't have a window open. That's not improved by the desk staff telling you "its a 24 hour hotel, its how we are". She may as well as added "Tough". Food orders regularly got wrong, it's not that hard to get it right. 18 November 2014
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