Rated 4.2 out of 5 by 230
Rated 5.0 out of 5.0 by Huts I even rang to congratulate!
Only tonight was my prompt to review when I asked my daughter where she would like to go for a break in the next school holiday and she requested we go back here. Having stayed about 3 years ago we rebooked as a stop off before heading to the lakes. On arrival we were greeted by very professional and keen staff and seemed to get an upgrade as I noticed the lady tell another guest they were full. We dashed to the pool as our daughter wanted to swim and as previous we virtually had the pool to ourselves, clean, pleasant staff and change facilities and just what a 10 year old needs for family time. We headed to the restaurant for our evening meal and again the food was of fabulous quality....in fact we ate like kings! The icing on the cake though was the young waitress whose customer service with ours and the tables around was second to none, so much so I emailed head office ( trust me I'd be equally keen to email a complaint so feel if it's a good experience you should too).! If that girl hasn't any career plans you need her on a management programme. Lovely breakfast and a shame to leave. As I said my daughter has asked if we can return and she's a fussy monkey but loves it here. Well done to the hotel team.
17 September 2014
Rated 5.0 out of 5.0 by Lesley76 Really good service
Spent one night in the holiday inn found this experience really good. Family came to join us for dinner and service was excellent staff are a credit very pleasant and helpful would definitely stay here again.
16 September 2014
Rated 2.0 out of 5.0 by Isalei A Real Disappointment
I have stayed at many IHG group hotels over the years and have usually been very pleased with the comfort of the beds. I wish I could say the same of this HI. The bed was dreadful - the box spring was bowed and the mattress old and tired. In fact the whole hotel seemed tired. I cannot recommend this hotel to anyone.
15 September 2014
Rated 2.0 out of 5.0 by Abaxter64 Poor wifi and phone signal
Tired room. Still using the wooden curtains that are a nightmare to shut. Wifi sihnal very hit and miss. Hotel also seems to be in a mobile signal black spot.
15 September 2014
Rated 5.0 out of 5.0 by Jane 2014 Holiday Hike
A last minute stop in the area and found the hotel to be everything you expect from a Holiday Inn, just be careful when making use of park
13 September 2014
Rated 3.0 out of 5.0 by jonnyd123 Tired and in need of overhaul
Staff were friendly but the hotel is uninviting from the outside and needs a complete overhaul both in and out.
Breakfast was nice but there were not enough staff and the food was not replenished often enough. Great location for Chester city centre but not to the standard of other Holiday Inn Hotels I have stayed at
11 September 2014
Rated 4.0 out of 5.0 by BJTD Excellent food
Quite an old hotel situated in a scenic area. The staff were very warm and welcoming. Services were good enough with the only complaint that our intercom didn’t work and this made it particularly difficult for us to communicate since our family was accommodated in two different rooms with no connection. I have to commend the excellent three course dinner that we were treated to in the restaurant. It was a definite stand out, so was the breakfast served in the morning. The menu also had good options with something for everyone. Our biggest concern was that the rooms were not sound proof and also that the floor made very loud creaks which could be heard in adjacent rooms. We only stayed for one day so we managed. All in all, we had an okay experience.
05 September 2014
Rated 4.0 out of 5.0 by AdyB Internet
The charges for the use of WiFi in the hotel is far too high. It should be free in this day and age.
05 September 2014