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Rated 4.2 out of 5 by 224 reviewers.
Rated 4.0 out of 5.0 by Excellent food Quite an old hotel situated in a scenic area. The staff were very warm and welcoming. Services were good enough with the only complaint that our intercom didn’t work and this made it particularly difficult for us to communicate since our family was accommodated in two different rooms with no connection. I have to commend the excellent three course dinner that we were treated to in the restaurant. It was a definite stand out, so was the breakfast served in the morning. The menu also had good options with something for everyone. Our biggest concern was that the rooms were not sound proof and also that the floor made very loud creaks which could be heard in adjacent rooms. We only stayed for one day so we managed. All in all, we had an okay experience. 05 September 2014
Rated 4.0 out of 5.0 by Internet The charges for the use of WiFi in the hotel is far too high. It should be free in this day and age. 05 September 2014
Rated 5.0 out of 5.0 by matress and size obed excellent must say we really relaxed at the holiday inn and enjoyed our break. so clean friendly and helpful. would stay again if offers come up for double room whilst racing meeting on. 04 September 2014
Rated 4.0 out of 5.0 by Super zoo break with the children, shame about the drunken guests arguing at 4:30am This is the third time we have stayed on the DBB with zoo tickets. We usually book the overnight stay for a Sunday night but this year we opted for Friday night as this was the best price on offer at the time of booking. Check in was straight forward. Room was OK, not the best family room we have stayed in at this hotel but it was decent enough. We had to remake the childrens' beds as the bottom sheet appeared to be just folder over and didn't actually cover the mattress but this wasn't a big problem. The food choice was very good from the inclusive menu. Drinks were not included but we already knew this. Facilities in the room were as expected. The big downside to our stay and it may be down to us booking on a Friday night was the inconsiderate guests whom I think were staying in the rooms on the opposite corridor to the family rooms who decided to have a what can only be described as a drunk argument at 4:30am Saturday disturbing mainly myself even though our room was at the very end of the corridor. This argument was then followed by half an hour of someone banging on doors before it became quite again. This is not what I expect from the section of the hotel that is dedicated to family rooms. Spoilt what was a decent stay. 03 September 2014
Rated 4.0 out of 5.0 by Chester South Room clean (If a bit "tired" around the edges.) Beds okay and sheets etc clean and fresh. Room amenities a bit sparce, but ample. STAFF WARM and freindly, GOOD SERVICE. Food expensive, Bar prices expensive! Breakfast good but over priced. Sleep ruined by unruly children in coridoors playing "knock out ginger" at our door/s! CLOSE TO CHESTER for meals/shopping/sight seeing etc. 10mins drive from zoo and easy to find Zoo etc. WOULD STAY AGAIN. 02 September 2014
Rated 5.0 out of 5.0 by Fantastic What a fantastic room it was definitely worth the upgrade to the executive suite very spacious fab family room. although the mini bar was very tempting :), enjoyed every bit of the stay will definitely be booking again but for two nights instead of one. The pool was also very clean and bigger than we thought. very friendly staff overall 100% satisfied. 02 September 2014
Rated 5.0 out of 5.0 by Fantastic food & service Comfortable room. Lovely food and staff are very helpful. 31 August 2014
Rated 5.0 out of 5.0 by Looks are deceiving This hotel didn't look very interesting or inviting from outside,,, but it was like a tardis inside..we can only let people know that we had a lovely stay the rooms food swimming pool were more than adequate and we would not hesitate in recommending this hotel..and by the way thank you to all the staff for making our stay with two young children ,happy and comfortable 31 August 2014
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