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Rated 4.2 out of 5 by 260 reviewers.
Rated 2.0 out of 5.0 by Noisy and poor service Its not good when the hotel itself causes the noise that keeps a guest awake or means you can't have a window open. That's not improved by the desk staff telling you "its a 24 hour hotel, its how we are". She may as well as added "Tough". Food orders regularly got wrong, it's not that hard to get it right. 18 November 2014
Rated 3.0 out of 5.0 by Great Meals... room average! Stayed at the Hotel for a weekend in Chester. Was a little disappointed with our room a little old fashioned felt it needed an update. The bed was okay but shall we say we rolled to the middle of the bed as mattress probably needed an update!! The hotel was clean and staff were pleasant. Did not like the fact that we had to walk down a maize of corridors to get to our room , We had breakfast which was okay. Then had a meal in the bar one night which was very good! Would not rush to stay again unless we had a room near reception and bedrooms were updated! We have not stayed in The Holiday Inn for a while so were a little surprised as feel that Other chains of hotels have more modern rooms and are cheaper! We do however like the leisure facilities in Holiday Inns. 13 November 2014
Rated 4.0 out of 5.0 by Good Value for Money This was a good venue for easy access to Chester for a weekend break, the room was very nice and the bathroom very nicely set out. Easy bus access into Chester and good for driving out into the countryside. The staff were very friendly and helpful and I enjoyed my stay there. 13 November 2014
Rated 5.0 out of 5.0 by Convenient and comfortable It's a couple of miles to Chester but the Park and Ride just over the road made it simple to visit during the day (Last return bus leaves Chester at 6.30ish.) The hotel was welcoming and comfortable. Dinner was nicely served and the food was generally pretty good - If you don't mind being out of town, and beside a dual carriageway, this Holiday Inn is a safe bet, and very reasonably priced, and Chester itself is a gem! 12 November 2014
Rated 5.0 out of 5.0 by Was worried but Can't Fault It... We have had an enjoyable stay here before, but after some recent reviews we were worried that the hotel had changed a lot .... but in all honesty we couldn't fault it. We had 2 rooms- both excellent and clean, with brilliant heating/air con, tea and coffee, trouser press, comfy clean beds and pillows, and really good bathroom lighting ( a must for us girls!) -totally serving their purpose as well as being good value for money. The breakfast was lovely, with both hot and cold items to suit everyone, and it was buffet style so you could fill up as much as you want. The only negative I could say is that the bar food is fairly expensive, but we had already arranged to go out, so it was not an issue for us... Needn't have worried and will definately stay again... 11 November 2014
Rated 5.0 out of 5.0 by Very good value for money. Nice swimming pool. Well placed for Chester and surrounding area. All staff polite, efficient and helpful. Great to have a pool and Jacuzzi to relax in Food and rooms very good. We would certainly stay here again. 09 November 2014
Rated 4.0 out of 5.0 by Nice place to relax for a family on a city break Family go to this hotel about once a year. The pool, jacuzzi and sauna are favourites - although strong chlorine in jacuzzi, so take goggles as it splashes sometimes. Family rooms tend to be a long walk from the reception, but this makes them quieter. Completely black in rooms at night with no night light for children, so tend to leave bathroom light on all night. 06 November 2014
Rated 5.0 out of 5.0 by Zoo trip Booked this trip to take 2 of my grandchildren to Chester Zoo. From the outside we thought not sure if we are going to like it here, but what a difference once you go through the doors. Every staff member we spoke to was warm and friendly, the guy on the pool reception was even kind enough to lend my granddaughter some googles to use in the pool. Bedroom a good size and comfy beds. Bar area was good. The breakfast choice was fantastic. Only slight downsides were the childrens menu, not enough choice and the potion sizes were geared to a 5 year old not a 12 year old. Only had 1 x shower gel in the room but 3 x shampoo, I could have asked housekeeping for more but I had brought my own so it didn't really matter. Would I recommend this hotel for a Chester Zoo break deal.... absolutely...we all had a great time. 06 November 2014
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