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Rated 4.2 out of 5 by 241 reviewers.
Rated 4.0 out of 5.0 by Nice room comfortable bed Nice hotel service to deliver an iron and ironing board was very bad at 55 mins wait until it turned up ...after I complained having waited 45 mins and no iron or board!! 13 August 2014
Rated 5.0 out of 5.0 by the rooms i was in, the only fault i could see was .that the picture prints were all washed out with the sun.and a bit a few new ones would make things a bit more i stayed 2 weeks.not a big fault..ho 13 August 2014
Rated 3.0 out of 5.0 by Recent Stay I stay at Holiday Inn's quite regularly and stayed here many times, unfortunately on this visit the overall experience was not as good as other times. There was a wedding reception on at the time of staying and the staff had their hands full which was not their fault for the slower service. The food on the other hand was somebody's fault, it was cold, hard in places were food shouldn't be hard and took along time to arrive. I was travelling with my children and went to the pool, this was very cold and also quite murky when under the water, needles to say the cold water didn't allow to stay in very long at all. in summary i tend to stay at the Holiday Inns as i usually find them a consistent place to stay for business or pleasure but not with this particular visit. This is the first time i have written a review like this but felt the standard was much lower than previous stays both here and Holiday Inns nationally. 13 August 2014
Rated 5.0 out of 5.0 by Chris the night porter A very happy chap even thought is job was made difficult by the previous shift not leaving everything he would need for night shift when he was the only person dealing with reception and the bar No ice etc. 13 August 2014
Rated 4.0 out of 5.0 by Great base and good value for money. Food expensive. We stayed as a family of 4 for four nights. On arrival we were a bit dubious about the the look of the hotel from the outside as it is dated and a bit run down,however once inside we were pleasantly surprised. The room was clean, roomy, quiet and nice and dark at night due to wooden shutters. Beds were comfy. The buffet breakfast was excellent with a full selection of cooked, cereals, fresh fruit salad, pastries, cheese and ham as well as a pancake making machine which the children loved! The quality of the food in the restaurant was excellent however we felt a bit steep for a family meal. We ate there twice, the first time ordering a 'free' childs meal for our 11 year old..but this was nothing like big enough for him. The second time we ordered for all four of us and with drinks cost nearly £90. As I said, the food was excellent but we certainly couldn't afford to eat there every night. The pool was a nice addition but is quite small. Overall we felt a good value hotel for bed and breakfast but maybe not for the bar and food....but I suppose this is how they make their money! 12 August 2014
Rated 4.0 out of 5.0 by Comfortable stay Allways clean and tidy, breakfast was very nice and the staff very courtious. 12 August 2014
Rated 5.0 out of 5.0 by Clean room, confortable relaxed environment, great pool This is a clean, bright hotel. The pool/fitness suite is nicely placed with a bright open feel and plenty of natural light. Restaurant staff were very helpful, would suggest booking if you want an evening meal as the restaurant was full for evening meals (would have been useful if staff had advised us on the need to book a table if an evening meal was required), however, we were served dinner in the bar area which was fine. Would recommend this hotel. 08 August 2014
Rated 5.0 out of 5.0 by Excellent Freindly staff Frendly, clean hotel in a good location for travel. Excellent food and a good range of drinks. 07 August 2014
Rated 5.0 out of 5.0 by Another great stay despite the annoying wifi charge Cannot fault the hotel, comfortable beds, quiet. Great service, lovely swimming pool. Breakfast was top class, great variety of foods. Evening meals although pricey is excellent with excellent service. The only annoying thing is the wifi charges. 06 August 2014
Rated 5.0 out of 5.0 by Friendly and Comfortable Friendly and Comfortable stay, room was comfortable and very clean, bathroom a little worn but very clean. Food was good but a tad overpriced. Outside of hotel/grounds a little dated and scruffy but not too bad. Staff friendliness and attitude made the stay very good. 05 August 2014
Rated 4.0 out of 5.0 by Clean and tidy room The room was clean, comfortable and quiet. The food menu was limited. The breakfast was good and healthy. I missed a small fridge in the room, as I am used to in the US. The staff was friendly, but could be more helpful. Late check-out is also something I am used to in the US and I missed. 04 August 2014
Rated 5.0 out of 5.0 by Good price for money First hotel impression (buildings) was not perfect but later just very nice surprises. Inside looks well, frendly staff, comfortable and huge room, close to city centre and Chester Zoo. Perfect breakfast (lots of choices). Will recommend it to my friends. 03 August 2014
Rated 3.0 out of 5.0 by Noise in room above ours Noise each night at same time...4.00am ish..walking and banging. Recepton staff blamed japanese guests but found this to be untrue as it continued following their departure 02 August 2014
Rated 5.0 out of 5.0 by Lovely hotel Had lovely long weekend here first time to Chester. Staff very friendly and helpful. Hotel not far from city centre.Over the road to the right there is a bus stop and on way back bus stops outside hotel buses every 12 minutes costs £2 single each or £7.20 for two adults return, you can get the park and ride which is just two miles if that from hotel turn right and up to roundabout turn left saves you £2/£3 but found it much easier just to pop on bus. Already booked to come back in the new year. City centre is lovely went to the cathedral and on a boat trip. Would recommend to anyone looking for a weekend break. 31 July 2014
Rated 4.0 out of 5.0 Great staff The hotel was full to capacity when we stayed but we were still made to feel special by the attentiveness of the staff. The exterior of the hotel is a bit shabby and it can be quite a hike to get to some of the rooms. The grounds are poor but the rates offered for a hotel so close to Chester and on the route for North Wales are excellent. Our room was comfortable and had Japanese type blinds so we could sleep in total darkness. It was clean, good amenities and comfortable. Despite the hotel being full I was the only one in the swimming pool for a time. If you want value for money and a good hotel, I would suggest that it would be difficult to find anything that competes with this hotel. 31 July 2014
Rated 5.0 out of 5.0 by FOOD TO COSTLY Nice hotel, nice room but food especially breakfast far to costly and a good talking point amongst other guests 30 July 2014
Rated 5.0 out of 5.0 as usual great service and amenties at a great price all positive, except that due to the floorboards or whatever the floor is made from on the top floor, anyone walking heavily or running around upstairs i.e. in our experience a family with small children, causes unnecessary loud noises underneath the ground floor 30 July 2014
Rated 5.0 out of 5.0 by Business Travel Fantastic, Couldn't fault it at all. The staff were very friendly and helpful and went out of their way to ensure that your stay was as comfoirtable and enjoyable as could be. Would highly recommend. 30 July 2014
Rated 1.0 out of 5.0 by Chester South Of all my recent experiences at hotels this was by far one of my worst nights sleep.. I will not be going back again! 29 July 2014
Rated 4.0 out of 5.0 by Great Fitness Facility Good range of fitness equipment in gym. Great size pool. Large comfortable rooms. Enjoyable stay. 28 July 2014
Rated 4.0 out of 5.0 by Great hotel - dreadful check out process Clean, attentive staff, bar food and breakfast were very good. Rooms are comfortable and had a really relaxing stay. 25 July 2014
Rated 5.0 out of 5.0 by good value hotel Excellent welcome .breakfast and value for money Pool could be cleaner 24 July 2014
Rated 4.0 out of 5.0 by Visit to Chester for Open Golf at Hoylake What else do you want me to say? I've filled in all the boxes and am now getting a little miffed at being asked to do more 24 July 2014
Rated 5.0 out of 5.0 by Good service and comfortable Nice comfortable room, good service and the staff all very helpful and polite. Good value for money. 22 July 2014
Rated 1.0 out of 5.0 by Poor room Bed collapsed during the night Noisy pipes from 6am Bathroom dirty Would never stay here again 22 July 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Great for a weekend shopping in Chester, golf at Vicars Cross 21 July 2014
Rated 4.0 out of 5.0 by Very helpful staff to resolve the room exchange as described earlier The first room was awful and should not have been allocated. The first clue was on first entering the room the windows were wide open to lessen the damp smell made worse as the room was ground floor next to the patio area which was full of drinkers. 19 July 2014
Rated 5.0 out of 5.0 by excellant food, service very comfortable This hotel could not have been any better from the moment we arrived to checking out. The staff and reception were extremely welcoming and helpful, the bar staff matthew and mark were fab..nothing was a problem to them. Our children were catered for extremely well. Now the was absolutely amazing, great choice and great portions. I would really recommend this hotel to anyone...thank you for making our summer break so relaxing xx 19 July 2014
Rated 5.0 out of 5.0 by Good stay My only concern was that when I fully paid for the 5 rooms you sent me a "Advance Deposit Receipt", I asked and was told that I could not have a receipt that said rooms and breakfast fully paid for ??? 16 July 2014
Rated 5.0 out of 5.0 by Excellent Value and Service A great hotel with great staff and excellent service 15 July 2014
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