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Rated 4.2 out of 5 by 215 reviewers.
Rated 4.0 out of 5.0 by Very helpful staff to resolve the room exchange as described earlier The first room was awful and should not have been allocated. The first clue was on first entering the room the windows were wide open to lessen the damp smell made worse as the room was ground floor next to the patio area which was full of drinkers. 19 July 2014
Rated 5.0 out of 5.0 by excellant food, service very comfortable This hotel could not have been any better from the moment we arrived to checking out. The staff and reception were extremely welcoming and helpful, the bar staff matthew and mark were fab..nothing was a problem to them. Our children were catered for extremely well. Now the food...it was absolutely amazing, great choice and great portions. I would really recommend this hotel to anyone...thank you for making our summer break so relaxing xx 19 July 2014
Rated 5.0 out of 5.0 by Good stay My only concern was that when I fully paid for the 5 rooms you sent me a "Advance Deposit Receipt", I asked and was told that I could not have a receipt that said rooms and breakfast fully paid for ??? 16 July 2014
Rated 5.0 out of 5.0 by Excellent Value and Service A great hotel with great staff and excellent service 15 July 2014
Rated 4.0 out of 5.0 by Great Staff, slow on service Overall the staff were friendly and helpful but it took a long time for my extra pillows to arrive and the taps in the bathroom didn't work properly, maintenance were quick to arrive but went away without fixing the taps. The bathroom was cleaned but not properly. The pool area appeared clean and the facilities were good but there was green mildew around the pool overflow area and black mould on the edge of the jacuzzi. 10 July 2014
Rated 5.0 out of 5.0 Great service and clean. Manageress was very polite and helpful. Breakfast was excellent. Room was clean, comfortable, and had everything we needed. Shower was powerful and temperature control worked well. 10 July 2014
Rated 4.0 out of 5.0 by Relaxing Stay Would recommend, the only negative was that although the quality of the food served at breakfast was good, most y of the food was only warm 10 July 2014
Rated 5.0 out of 5.0 by Group Stay. Nothing much to say. We were a group of 8 and everyone was happy with the service and courtesy of the staff. The room were soundproof so everyone slept well during the 2 nights stay. Situated on the doorstep of Chester and Liverpool is not to far away. 09 July 2014
Rated 5.0 out of 5.0 by Three week work stay All the staff were very attentive , they were always able to answer questions and accommodated the large group i was staying with at the hotel by allowing us to sit together at dinner. The food was excellent and i cannot fault the dinner service, it was well managed and delivered on time. I would personally also like to thank all staff on the reception for returning my keys so quickly to my home address. 08 July 2014
Rated 4.0 out of 5.0 by Surprisingly welcome hotel with an excellent evening meal. The outside of the hotel needs a little updating but inside is very clean,tidy and welcoming. The reception staff were very helpful, our bedroom was clean and tidy. We had an excellent evening meal included in our overnight stay which was good value and very well presented. The following morning we had a good choice for breakfast and we would certainly recommend this hotel for an overnight stay. 07 July 2014
Rated 5.0 out of 5.0 by Another enjoyable stay No issues with checking in, as usual lovely friendly staff in the hotel. We had friends with us who hadn't stayed at the hotel before. We both loved our rooms especially the window shutters, great for keeping the room dark. Our air con worked fine. We booked a DBB deal and had a lovely evening meal in the restaurant and hot cooked breakfast the next morning. Will stay here again as it is a great hotel to stop over when travelling on to the airport. 02 July 2014
Rated 3.0 out of 5.0 by Debe mejorar Comida mejorable y mobiliario antiguo.....deja que desear................. 01 July 2014
Rated 5.0 out of 5.0 by All our needs met with a smile We stayed as it was my wife's birthday and along with family and friends we had a night out in Chester 30 June 2014
Rated 5.0 out of 5.0 by A lovely minibreak The room was very clean and comfortable. Breakfast was excellent with lots of choice and fresh food available on the buffet. Evening meal was lovely and reception were very good at booking us a table and bringing any dinning offers to our attention. Having the park and ride close by made it very easy to go into Chester and enjoy the city. 30 June 2014
Rated 5.0 out of 5.0 by Great value stay Food accommodation was excellent value everywhere was clean and the staff were very good special mention to the waitress in the dining room on Friday evening she was so good 29 June 2014
Rated 5.0 out of 5.0 by Great service and exceptional staff. Such a nice change to be made so welcome during our stay. The reception staff were very friendly and efficient and very helpful. Dinner in the hotel was excellent, Chelsey and Danielle in the restaurant were charming, friendly and very attentive. The food was great too! Breakfast was also first class with a great selection and fresh well prepared food. The only minor problem during our stay was that on the first night the air conditioning wasn't working. Mark attended the problem and when it became apparent that it couldn't be fixed immediately he arranged for us to move to a different room. This was carried out with the utmost courtesy and his manner in dealing with our problem was an absolute credit to your hotel. We thoroughly enjoyed our stay and would recommend this hotel to anyone. Many thanks and wouldn't hesitate to visit again. 27 June 2014
Rated 5.0 out of 5.0 by excellent service the staff in restrant were very good and helpfull. the food was also excellent,the room was very good .the bed very comfotable 26 June 2014
Rated 5.0 out of 5.0 by Vis Very pleased with hotel. Good value. Better than expected. 26 June 2014
Rated 5.0 out of 5.0 by Ideal location for Chester visit We stayed here on an overnight visit to Chester. Although the outside of the building looks a little tired and dated the inside is fresh and clean. The staff were really friendly and welcoming especially on the front desk and in the restaurant. Our room was clean and the bed was fairly comfortable and although the temperature outside was quite warm, the room was cool and comfortable. The window screens ensured the room was dark and the only issues affecting our sleep were the noisy guests slamming doors. We were really impressed with the restaurant. The staff were very knowledgeable regarding special diets and offered a gluten free range at both breakfast and dinner. Overall I thought our stay was good value for money in comparison with similar hotels in the area. 25 June 2014
Rated 4.0 out of 5.0 by Comfortable and convenience Guestroom was clean and comfortable but would have benefitted from a fridge and Freeview TV. Excellent food and friendly service. 23 June 2014
Rated 5.0 out of 5.0 by Very good service, clean room, food lovely. Hotel a little tired on the outside but very clean inside. Rooms comfortable and clean. Staff very helpful and polite. Made use of pool even joined in an aqua keep fit class. Food vey nice especially the pudding. Enjoyed our stay. 19 June 2014
Rated 5.0 out of 5.0 by Great night The hotel was great and all of the staff were fantastic even when we forgot a toothbrush which they supplied. The room was very clean and the TV was great, also the black out shutters were a great thing especially with two young boys and light nights. The food was great both on the evening where the children eat for free and the breakfast which was amazing especially the pancake machine. The only let down was the price of the WIFI and that it is a chargeable service at all. Great package which included Zoo tickets for all of us :) 14 June 2014
Rated 4.0 out of 5.0 by Reasonable hotel close to Chester Within 2 miles of Chester city, a reasonably good hotel serving a good breakfast but needing a makeover to the entrance. Once inside i was met with an efficent front desk and both check in and check out was speedy and painless. The room was clean and tidy but is getting ready for a revamp. Quality of the evening meal was good but a more varied meal choice is needed. 12 June 2014
Rated 4.0 out of 5.0 by Internet und TV Schlecht finde ich, das der Internetzugang nicht im Preis enthalten ist. Es gab nicht einen deutschen TV Kanal 06 June 2014
Rated 1.0 out of 5.0 by Staff great - property/food below standard! Upon arrival it was clear that this was an older property - in fairness the entrance lobby, bar-area & main restaurant all looked fine. Walking into the room I stayed in (110), was like walking into a time-warp though. It looked very dated/tired & the bathroom (whilst clean) just looked old and worn. The shower head in my bath looked so old I wondered if it was an antique! The carpets had stains on them in places, the furniture - inparticular the wardrobe - looked like something from the 1940's - even 2 of the coathangers felt tacky/sticky to touch. Every time you moved in the bed - it made a noise and in truth made it difficult to sleep. We went into the main restaurant & both myself & my colleague ordered a ribeye steak. He ordered his well done & I ordered mine medium. When they came his was cooked as ordered - but mine was rare/raw - not really an issue - I showed it to the waiter & sent it back to be cooked more. My colleagues plate which had the steak on was literally swimming in grease - when mine came back out after having been re-cooked; so was mine! We showed this to the restaurant Manager - he apologised profoundly & agreed it didn't look right. In fairness to him - without us asking he removed the steaks from our bill - although I would have preferred to have paid for one cooked properly. In the Morning we went for breakfast and for someone who stays in hotels regularly - we both thought it was inedible. Bacon/sausages were between luke warm to cold in places - clearly cooked in a large batch ages ago & left out in 1 hit. There were literally dozens of fried eggs on a heated tray - but were stacked 3 high; so most were stone cold + rock hard! It seemed to me the 'chef' just wanted to cook it all in 1 massive batch & then leave it stacked up to get cold as it was quicker/easier. Both of us left & found somewhere else to have a breakfast en route to our meeting afterwards. We discussed this with the lady at checkout - who in fairness was extremely professional, polite & without prompting removed all charges from our bill apart from the Bed/Breakfast. I did think that the speed at which she offered this with her accompanying body-language - suggested we were possible not the first people to have complained. The issue is when you stay in Holiday Inns or Crowne Plaza hotels - you get used to a certain standard of room/food etc. and when a location fails your expectations - it reduces the overall brand credibility. We picked this hotel as it was the closest to our meeting - the next time we are there we will try the IHG Crowne Plaza in Chester or simply find somewhere else. 05 June 2014
Rated 4.0 out of 5.0 Great base for Chester The exterior of the hotel is pretty grim looking which belies what lies within. 03 June 2014
Rated 5.0 out of 5.0 by Great place and great food We have stayed at this hotel twice now and love it. So convenient for getting to Chester zoo and the staff are all lovely. 01 June 2014
Rated 5.0 out of 5.0 by Great experience at Holiday Inn Stayed for 2 nights at Holiday Inn Chester South, had two bedrooms. Booked on internet and got a really good deal including breakfast. Beds really comfortable and massive. Spacious rooms with plenty of facilities - I asked for an ironing board and staff were really efficient as it was brought to the room straight away. The breakfast was great, plenty of choice and as much as you can eat and the swimming pool, jacuzzi, sauna and gym were all great - used these facilities every day and all clean. Heard a noise the first night from the corridor, but it was a group of girls by the sound of things who were loud as they passed by, but no other disturbances throughout the stay. The only criticism I have is that the evening meal prices in the hotel are too expensive, as it happened we didn't intend to stay and eat in the hotel anyway. I would recommend this hotel. 31 May 2014
Rated 5.0 out of 5.0 by Excellent Hotel Hotel meal was delicious, with a great choice. Staff were very helpful.Although the hotel was busy you still made to feel very special. Excellent value before money. Bus stop outside the hotel was a threat bonus for a night out in Chester. Also the park and ride was just a short walk away. 30 May 2014
Rated 5.0 out of 5.0 by Clean and airy room The hotel was fine comfortable and welcoming. The only negative was the meals in the bar were far too overpriced to tempt us to eat there. 30 May 2014
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