Rated 4.1 out of 5 by 137
Rated 4.0 out of 5.0 by Decca Another great stay
We booked a late zoo DBB deal which was okay but the menu was a bit limited. I never undertand why hotels can not provide drinks at reasonable prices. This is not our first stay and love the location of this hotel for easy access to the City/Zoo and Cheshire Oaks. Our family room was okay but in need of some care and attention. All staff were helpful and very attentive which made the stay more memorable than previous visits here.
27 July 2013
Rated 4.0 out of 5.0 by catsnap3 Nice room
Enjoyed this hotel very much. The good thing was good parking and had a local bus stop right outside the hotel which takes you right into centre of chester in 5 mins.
The bar lacked a little bit of atmosphere somehow.
Would have been nice to have some low music for example for evening time. So we went out for most of evening.
The only waiter in the bar was so hard working but he could have done with some help as he had to do everything. Felt sorry for him.
But good hotel and would recommend.
25 July 2013
Rated 5.0 out of 5.0 by KCraw Chester 2013
I have stayed at Holiday Inns all over Europe and this location is by far my favourite. The facilities are good rooms are fine but what really makes this place stand out is the friendliness of the staff who realy make an effort and make the place feel like home.
24 July 2013
Rated 4.0 out of 5.0 by Gibby31 Excellent staff
Hotel staff from reception to bar staff spa staff an absolute credit. The hotel was very nice with every thing we would want except for the extortionate price of wi fi. An absolute disgrace for charging £16.99 for 24 hours especially when the hotel is out of town and communication for transport etc. is needed and mobile phone signals are very bad as well.the price per night goes up on race nights the same as everywhere else so would be better value if you go out with horse racing times
20 July 2013
Rated 5.0 out of 5.0 by BelGiants Exceptionally friendly staff
On arrival at reception, my platinum status was noted and I was upgraded to an executive room which, despite being a long way from reception, was in a very quiet part of the hotel. The staff went out of their way to be helpful and explained the options for travelling into the city centre. Breakfast (a bit expensive but cheaper if you buy a voucher the day before) was very good - plenty of choice and stocks were constantly being replenished. Nice to see a pancake machine!
18 July 2013
Rated 4.0 out of 5.0 by Susan167 Nice peaceful stay
We really enjoyed being out of town and seeing a rural view of grass and trees outside our window. The hotel is on a busy main road but we had no problems with traffic noise at the back. The bus service into Chester from outside the hotel is frequent and seems reliable. The gym and pool were excellent. The hotel looks a little run down from the outside, but the rooms were large and comfortable and the public areas were a good standard. Staff were extremely helpful and courteous.
18 July 2013
Rated 5.0 out of 5.0 by Paulzzz Clean comfortable and good food
Whilst not the most modern of hotels it is clean and comfortable with plenty of free parking. Despite being busy we were not disturbed in our room by noise from other guests. We only ate breakfasts but they were of good quality and plenty of it if required. It was noticeable how pleasant and courteous the staff were - nothing was too much trouble. This included waiting staff, house keeping and front desk. The hotel is located within a few minutes of the Park and Ride which is a real asset and it only takes about 10 minutes before you are in the City. This would be our first choice if staying there again.
15 July 2013
Rated 5.0 out of 5.0 by GazmanRadio Excellent value
Used the hotel for a weekend visit. Good sized and clean room. Breakfast was the big surprise - full English available in a nicely laid out restaurant. All staff friendly and welcoming. Used the bus service across the road to get into Chester. Modern buses with computer screen advising stops. Well recommended
12 July 2013
Rated 3.0 out of 5.0 by nik1984 great staff comfortable rooms
my partner and I stayed for 2 nights for the races and a day of shopping. our room was on the main corridor and the first night was great however on the Saturday night it appeared to be lots of gangs of men far to drunk and we heard everyone of them return that night. after listening to the party in the room above us for 45 mins at 3am, I buzzed down to the desk. it was dealt with quickly by the staff but we lay awake listening to the man above us throw up till 5am! overall hotel needs thicker walls and ceilings as this did taint our visit but the staff and cleanliness of the hotel where first class. I work in the hospitality industry for a living so really look forward to my down time to relax and get a good nights sleep. unfortunately this visit didn't provide that.
10 July 2013
Rated 4.0 out of 5.0 by DrFox Really Nice Hotel Rooms
The Hotel room I stayed in was very spacious. Really liked it from my earlier stay and the staff was able to get me the same hotel room when requested. The only down fall was that the staff has not changed the sheets when they made the bed.
10 July 2013
Rated 4.0 out of 5.0 by Guester Overnight Stay
First time I've stayed at this hotel, asked for quiet room and was given one on ground floor, not disturbed on a Friday night during a Chester Race weekend so great. Staff were pleasant and attentive. Overall good stay, that said £10 for cold breakfast and £17 for hot buffet too expensive so didn't have.
09 July 2013
Rated 5.0 out of 5.0 by Ashley87 Excellent place to stay when visiting Chester
We were visiting for an event at the Chester Racecourse. When we arrived at the hotel, the best news was that there was a pool free to use to guests. Other than that, there was a really lovely bar and restaurant available. Our room was perfect and the beds were very comfortable. The location isn't very close to the town centre, but it felt like we were in a little retreat in the mountains because it was so quiet at night--no pub noise! Neither of us drive, but there is a bus (Number 1 on Arriva) that runs every 10-15 minutes to from Wrexham to Chester. (An average taxi price from town to the hotel is about £7 if it's too late in the day for the bus timetable.)
29 June 2013
Rated 4.0 out of 5.0 by Winnick Long walk to the room
A good example of the Holiday Inn brand, but this particular hotel layout is far from compact. Some rooms are along march from reception along uninspiring corridors. Probably as a result of extension. Rooms are comfortable once you are there however.
26 June 2013
Rated 5.0 out of 5.0 by Isaaclouie Nothing is too much trouble!!
Enjoyed a great stay, ate from the bar menu which was delicious. Wonderful staff, nothing was too much trouble!
25 June 2013
Rated 5.0 out of 5.0 by festerthorn Great value and in the right place
My wife and I had a nice short break at Chester South. From booking to check out staff could not help enough. Only had room and breakfast, the food and staff where great. Only two things that let the break down where that you could hear guest in the next room. the other was that when we went to use the pool it was closed due to a class being held. Maybe we should have looked before or maybe things like that should be pointed out. Overall we had a great stay and will be booking again to take the children.
If you are thinking of going into Chester when staying, i would use the P&R just up the road from the hotel.
Thanks again to all the staff.
24 June 2013
Rated 5.0 out of 5.0 by deb63 A Hotel with Everything-Comfy Room and Excellent Staff
We had a wonderful time everything was perfect-the room, staff, food and cleanliness. I want to compliment the hotel on the excellent customer service. We were made to feel very welcome from the staff on the reception the waiters and waitresses on the bar and working the ones working in the restaurant. Nothing was too much trouble. Also the food was excellent every meal was perfect.
Thank you all my husband and I had a wonderful time and would consider visiting again in the near future.
15 June 2013
Rated 3.0 out of 5.0 by Granddad415 Lack of Care and attention
During the booking in process I requested an upgrade to the B & B tariff and the receptionist said that it had been done. The following morning I was informed that I had not been upgraded and needed to pay for my Breakfast, In front of other Visitors I was made to feel as if I was attempting to cheat the Hotel.
An other Holiday Inn that does not have free WIFI this is the 21 century and as I was on a 10 day trip booking as I went I changed my travel plans, to ensure that I could book ahead
15 June 2013
Rated 5.0 out of 5.0 by Pete49 We Love This Hotel !
As a family of four we have stayed at this hotel numerous times on our weekend or half term breaks to Chester .It is consistantly great value especially D,B&B and offers great service from friendly and helpful staff. They also offer a good Chester Zoo deal. The pool is a big bonus, clean and very popular with our children. Rooms offer lots of space with plenty of room for four (unlike certain other more expensive branded hotels) , there's a garden area to sit out in, the bar is a nice place to chillax (though the bar menu is expensive !), the staff are excellent and very chirpy and the food at breakfast and dinner in the restaurant was of excellent quality. There's no need to drive into Chester as the very popular 'park and ride' is just over the road (worth driving over to it though).
In short...We'll be back !!
01 June 2013
Rated 5.0 out of 5.0 by GGll7 Very Good Stay
Good value. Reasonable sized room with good facilities. Staff were friendly and very helpful. Excellent breakfast.
Convenient for Chester park & ride.
Enjoyed our stay (2 nights)
24 May 2013
Rated 5.0 out of 5.0 by CiscoTraveller Dont be put off by the 1980's exterior this is a great place to stay
Nice clean rooms, faultless service from friendly helpful staff and a great breakfast. From the outside the look is decidedly from the 70's - 80's, but inside all is well. It is a clean and well presented hotel inside and the staff couldn't do enough to help. Breakfast is a joy and the staff there were clearly proud of the offering and their hotel - it showed ! Rooms are clean and theres a nice large flat screen TV with Freeview HD - if you need it. Beds are great and the bed linen too.
Can't fault this hotel and we will be back. Parking is free.
20 May 2013
Rated 5.0 out of 5.0 by Josi10 Spacious rooms with all amenities and great food.
We stayed three nights at Holiday Inn Chester South at May Bank Holiday. We were going to a British Super Bike Meeting at Oulton Park and chose somewhere nearby to stay. We were so lucky to have chosen the Holiday Inn as we could not fault it in any way. Well done to everyone there. J. Barker
13 May 2013
Rated 5.0 out of 5.0 by SaintC Great staff and good food
I stayed at Holiday Inn Chester South for 2 nights on business recently. The outside of the hotel was not very inspiring but once inside, I couldn't fault my stay. Some parts need a bit of a facelift but this did not spoil things for me.
The staff throughout the hotel, from check-in to bar and restaurant, were very polite and friendly. Nothing was too much trouble for them and they made me feel like a valued guest.
My room was very nice and quiet. It was larger than usual with a sofa, which was a pleasant surprise. Bed was comfortable. The bathroom was spotlessly clean and I was pleased to have a bath and shower. The only issue was a large crack in the sink.
The food was much better quality than I expected (perfectly cooked rare steak) and really good value. There was a large selection of drinks which were a little expensive but that isn't unusual for hotels. The bar also had buffets - indian and mexican - and although I didn't sample these, they seemed popular.
Would definitely return here when next in the area.
10 May 2013
Rated 5.0 out of 5.0 by Meg70 Perfect place to spend the weekend on a Special Occasion
We celebrated my 70th Birthday at the Holiday Inn at Chester South.
The hotel is just out of the city walls on the Wrexham Road. If you have a car it is best to leave it at the hotel and take the Park & Ride bus into the city. It only takes 5 minutes to walk to the P & R park. Chester is one of the most beautiful cities in England and we spent all day on the Saturday site seeing. The weather was perfect sunny & warm, we even found time to take a boat trip on the river. We returned to the hotel and had a delightful Dinner. Our party consisted of 10 people and the staff had prepared a table specially for our party. The Food was excellent and the service superb. Will visit this hotel again soon.
26 April 2013
Rated 5.0 out of 5.0 by Lozy92 Great family room and lovely staff
We only stayed for one night bed and breakfast. The staff were very helpfull, nothing was too much trouble. Room was very clean and the beds were very comfortable
We used the resturant for ease and were very surprised by the quality of the food and the service
The breakfast menu was also very varied to suit all needs.
The Resturant staff need an extra mention (front and back of house) as nothing was too much trouble. They were cheerie, chatty and obviously happy to be there.
We would recommend this Holiday Inn to anyonevisiting Chester
21 April 2013
Rated 3.0 out of 5.0 by deliciousyorkshire2013 great room shame about the hen/stag parties
We stayed as a family for one night and were really pleased with the room we were in, we had asked for a room in a quiet part of the hotel and it was on the whole. The room was great, the bed was comfortable and everything was clean and well laid out. The downside though was as soon as we arrived we were confronted with a stag do with young guys running around the bar area and later when we returned from an evening out looking forward to a quiet drink in the bar, there was a hen party going on in the bar. It was a Saturday night to be fair, but we would have liked to enjoy using the bar too, without large groups of noisy young people. Surely these events could have been accommodated in a separate function room? We had our daughter aged 10 years with us and really didn't want to have to listen to some of the language, as well as not being able to hear yourself speak. Before I forget I must mention that breakfast was very good and my daughter enjoyed the pancakes. The food and beverage scoring was done on our experience of the bar, not of breakfast.
15 April 2013
Rated 4.0 out of 5.0 by David57 Overnight Stay
We had a very comfortable overnight stay with an excellent breakfast. The staff were all very friendly and helpful. My only complaint would be with the difficulty in the initial booking which was no fault of the staff at the Holiday Inn at Chester.
My initial attemt to book my stay by telephone was directed through a centralised booking service which was hopeless. Eventually I found a direct line to the Holiday Inn Chester (not easy) and they dealt with my booking directly and very well.
15 April 2013
Rated 4.0 out of 5.0 by Ozzy12345 One night stay
From check in to check out the hotels staff were A1. Room was clean and spacious for an over night stay. Bar prices are a little steep but you expect this in a hotel.
13 April 2013
Rated 5.0 out of 5.0 by Tuppence13 Great Customer Service
On arrival the Reception Staff couldn't have been more welcoming even taking the time to talk to our Grand daughter and her pink singing teddy! The Restaurant staff again were super and very helpful. Excellent overall and that's why we keep coming back.
11 April 2013
Rated 3.0 out of 5.0 by picky59 Not the best Holiday Inn we have stopped at!
No mobile phone service in hotel reception did say it was not the best. Had to keep going outside in freezing cold to send/recieve message or phone. Football coach party had all soya milk so could not have hot drink with breakfast. Bathroom was really cold as no towell rail could be plugged in. Lamp did not work. Evening meal choice should have a plain food choice for health problems. As I have an hiatus hernia I found everything was seasoned even scrambled eggs! Plain salad. Came with loads onion peppers I could not eat..
10 April 2013
Rated 1.0 out of 5.0 by JEDM Terrible evening
I have written before (JEDM) and due to your inadequate response, I am now requesting that I be refunded the amount that I paid for the room. I have pictures that show the back of the commode that explains why it would not flush.
03 April 2013