Rated 4.1 out of 5 by 378
Rated 4.0 out of 5.0 by AndyS63 Good Stay - Again
The hotel is a rambling place, and the walk to the room - number 314 - was a trek for someone with mobility problems, but when there the room was clean and nice.
Room service we were told was served till 11pm when we checked in, but at 10.10pm when we rang to order, no reply. Hubby went to bar to order, and was told only items marked 24 hour available, as the chef had gone home! £10 + tray charge for a nuked lasagne isnt good value.
The staff, from check-in, bar, and room service/night porter were all really helpful, polite and friendly, as were reception on check out - and when I rang about an item had left in the room.
Would definitely stay again, but wouldnt trust room service times.
July 31, 2015
Rated 5.0 out of 5.0 by Zulutarq Great Friendly pefect for Chester
A perfect point to base yourself for visiting and exploring Chester. A very efficient staff and hotel staff who looke dafter me and my family really well. We asked for a GLUTEN FREE braekfast and ate a fantastic prepared selction of food
July 31, 2015
Rated 5.0 out of 5.0 by Zeb02 Fantastic Service from Reception
All the reception staff at this hotel always make you feel very welcome. As we have been working away from home for many weeks and using this hotel as our home from home the reception staff have been going that extra mile in taking in deliveries for us, whether it has been supplies for our job or even the new battery for my car.
The breakfast staff always give us a warm welcome and excellent service, even when they have a restaurant full of guests.
July 30, 2015