Rated 4.4 out of 5 by 322
Rated 2.0 out of 5.0 by Haven't got one Dissappointing
Crowne Plaza is ok but it follows the route of other hotel chains.
Poor room service - we were out all day Saturday up to approx 5pm - only to return to our room tired and find it hadn't been serviced - we reported and then had to go out again until it was- mad us late for our evening appointemnt at a friends birthday .
Very poor but expensive bar - dont drink wine or spirits but do like a beer - not a great choice - only draught availabe was foreign lagers and Boddingtons shaving foam - no english bottled beer alternatives
31 July 2014
Rated 5.0 out of 5.0 by KAPA1 Fantastic service and staff
Having stayed here for just three nights and avoided 'chain hotels' for many years, this experience was extremely good. We were celebrating my wife's birthday. We found the hotel staff to be really excellent, they could not have been more helpful or cheerful, both at reception and in the dining room.
The location of the hotel was good and a few hundred yards from the centre of Chester, but this has little to do with this review.
The staff and quality of the food was the high point of the hotel,
Individually they deserve praise but the training process and management to obtain this consistency of approach is to be applauded.
30 July 2014
Rated 5.0 out of 5.0 by Laura82 Exceptional service and a great nights sleep.
We stayed here for 1 night for our wedding anniversary. On arrival we were informed that as it was our anniversary they were upgrading us to a suit. The room was modern and clean with a beautiful view of the racecourse. We then popped to the spa to enjoy pre booked massages. All of the staff we encountered were polite, friendly and helpful. We will definitely stay here again.
29 July 2014
Rated 5.0 out of 5.0 by TinaT great location
The staff were wonderful and the location is great for a town visit - no need to use the car. We had a twin room and the beds were extremely hard.
29 July 2014
Rated 4.0 out of 5.0 by Sagittar Never mind the car park!
We have stayed at the CP, Chester, before & enjoyed it. This is a well-appointed hotel, the architecture of which is sympathetic to the location in the historic centre of Chester, for which it is excellently situated. Unfortunately, the local authority car park which surrounds the hotel is that dated concrete jungle of building, not that the hotel can do anything about that! We were staying overnight after a evening at the Open Air Theatre, which has become a favourite of ours. Reception staff are generally good, or excellent & the hotel is well-cared for & has all the amenities one might expect. The only quibble would be the lunch & dinner menus, which seem limited & lack much in the way of vegetarian options & over-priced. Chester, however, has plenty of good alternatives to offer. The hotel's CP Club lounge was not well provided in terms of nibbles, partly (on this stay) because another guest had visited within minutes of the room opening, purloined all the more interesting items & departed - there's nothing more inconsiderate than some other guests! Otherwise, an excellent choice.
28 July 2014
Rated 5.0 out of 5.0 by GEOG Never lets you down
This was our third visit this year and whilst the experience has always been very good this time it was better than ever. the Staff are all excellent, the service first class, and the dining was a very pleasant experience. Added to this the Hotel is in a first class position for getting into Chester.
25 July 2014
Rated 5.0 out of 5.0 by Nattiepie Lovely anniversary weekend
We were looking for a last minute getaway and wanted somewhere not too far and ideally with a pool etc. We decided to book the spa break as a treat and really enjoyed the stay. The staff were so helpful from the minute we got there - they let us check in early - to the minute we left. The facilities were great, we enjoyed the breakfast, the beds were comfy and I loved my facial and my husband loved his massage. I would definitely recommend the hotel to anyone looking for a relaxing break. It's so close to the centre so we were able to have a walk around the shops and pop back out for tea. Thanks and hopefully see you again soon!
24 July 2014
Rated 5.0 out of 5.0 by JeannieW Great staff and great location. superb restaurant!
We enjoyed our stay at the Crowne Plaza. The staff were all very welcoming and gave excellent service. We would highly recommend the Stables restaurant - the food was superb, all very beautifully presented and the staff there gave us wonderful service. The location of the hotel was also very good - close to all the sights and amenities.
23 July 2014
Rated 5.0 out of 5.0 by tomie12345 chester races
Excellent venue for the Town and the races, will use again very hepful and friendly staff
23 July 2014
Rated 5.0 out of 5.0 by rocker2 A véry pleasant stay
Centrally located but area around the hotel could be a bit better. Swimming pool smaller than appears om the photographs. Limited tv channels.
22 July 2014
Rated 4.0 out of 5.0 Comfortable room, great staff.
I like to stay at Crowne Plaza hotels because they offer a decent level of comfort
22 July 2014
Rated 5.0 out of 5.0 by Droitwichrugby1 Great Stay
I only stayed here as The Open meant Liverpool hotels were too expensive. But glad that I did.
Good experience from check in through to check out.
Staff very good.
I didn't see the pool etc but as taking my wife back for 3 night comm 28th July we will no doubt enjoy the facilities.
Manythanks to all the staff for a very pleasant stay in a beautiful city.
22 July 2014
Rated 4.0 out of 5.0 by MHH1 Recognition for members
Sue who checked me in did an excellent job in making sure that i was recognized as a Platinum member and made me feel very welcome and a valued customer. Compliments to the management as staff were excellent throughout my stay.
21 July 2014
Rated 5.0 out of 5.0 by Mystery guest Overall excellent
Great loacation, very comfortable. Staff went the extra mile to help us keep our surprise to our very close friends. Breakfast was great.
17 July 2014
Rated 4.0 out of 5.0 by MK301 Good Hotel in Great Location
The Hotel is good but not very special. More important to me is the location as it is right in Chester City center. Everything in walking distance. Staff was always friendly and helpful.
17 July 2014
Rated 5.0 out of 5.0 by Christined Unexpected Extras
We stayed at the Chester Crowne Plaza on 9th July 2014 having stayed on the previous four nights in local budget hotels. The experience could not have been more different. Unfortunately we did not have time to try out all of the hotel services e.g. lunch, dinner, gym, pool etc.. However, the what we did experience was faultless. The bed in our executive room was fantastic, as was the air conditioning. The executive lounge was an unexpected bonus. I particularly enjoyed an afternoon visit to the spa, we plan to return next month.
15 July 2014
Rated 4.0 out of 5.0 by LCLCLCLC good stay
A pleasanrt and comfortable stay let down only by the poor internet access. Staff very friendly and heloful. Room clean with a comfortable bed. I'd stay again.
14 July 2014
Rated 5.0 out of 5.0 by Stud Muffin Crowne Plaza Experience
One of my many visits to the Crowne Plaza Chester. meet with a friendly welcome and a speedy check-in. Facilities spacious and clean giving me a relaxing stay. Good variety of foods served with a more than adequate breakfast supplied. loved my regular experience at this hotel.
14 July 2014
Rated 5.0 out of 5.0 by J William Potty Junior Great Location
This Hotel is in a excellent location although it does require a taxi ride from the Rail Station. The reception staff are efficient, friendly and knowledgeable. The Award Winning Bartenders are excellent.
Housekeeper does an wonderful job. Although the food and initial service in the dining room was good, when it came time for the bill the wait was way too long.
Needed very early morning taxi service, arranged this through the Concierge, it was there, 10 minutes early, which was excellent. Check-out was a breeze. Would certainly use this hotel again when in the Roman Walled City of Chester.
13 July 2014
Rated 5.0 out of 5.0 by OLIVER10 good service and rooms
VERY NICE STAY WIT LOVELY HOTEL AND STAFF ROOMS A BIT EXPENSIVE
10 July 2014
Rated 5.0 out of 5.0 by Audi Pam Another great stay
After staying before at the hotel, we chose to return, due to the excellent service & value for money.
We were not disappointed yet again, highly recommend .
10 July 2014
Rated 2.0 out of 5.0 by bbrtyu clean hotel
avoid this hotel if your a normal working person as they put their prices up for any event going on in chester at the time of stay
09 July 2014
Rated 4.0 out of 5.0 by Stonemaster Very good hotel
The room was booked for me by the company organising the awards evening I was attending.Upon check in I mentioned that I was an IHG rewards member and was instantly given the privaliges that go with Gold status.The staff were very attentive and proffessional and the executive floor and lounge were well presented as you would expect.The bar area was well set out with comfortable seats and couches that could easily accomadate differing gruop sizes ( we were 8 ) and the staff were freindly and inviting.The room and tables where the awards ceremony was taking place was wonderfully decorated and the food served above average for a large party (approx 150 ).I would highly reccomend staying here as it is also ideal for walking into the town (2mins) or the racecourse (2mins).The only negative is as with all IHG hotels the lack of sky TV sports channels
08 July 2014
Rated 5.0 out of 5.0 by Baldy71 superb staff
the staff of this hotel is absolutely outstanding, starting with Chris as the front office manager who bent over backwards to satisfy the needs of myself and my compatriots, to Robin and his excellent bar and restaurant staff to Jack and Roy in the evenings to Ryan mostly behind the bar and Brandon, Andy, Katie, Rachael and Harriet who have served us behind the bar and also in the dining area, to Amy and all those who are there bright and early in the morning to serve us and last but certainly not least to Daniel the ever ready and super energetic concierge who accommodated our every needs. also to the many support people specially at the front desk who we don't really get to know. a very great thank you to you all.
as with any long stay at any hotel there are always issues and opportunities to perform better. i think the biggest thing that comes to mind does not affect me directly but was a frequent occurence. i don't know who is responsible for ordering for the bar, but whoever it is should pay better attention to the people who actually work behind the bar. they know the current customer clientele and their needs. it is not excusable to constantly run out of the beverage of choice of regular customers.
thank you IHG!
07 July 2014
Rated 5.0 out of 5.0 by Burfy Our overnight stay
An enjoyable overnight stay at Crowne Plaza in Chester. Will definately return again. Staff friendly, room clean
04 July 2014
Rated 5.0 out of 5.0 by Traveller-42 Luxury night out
Our stay at the Crowne plaza Chester made my wife and I feel cofortable and relaxed, the perfect backdrop for celebrating our anniversary with a bit of luxury.
03 July 2014
Rated 5.0 out of 5.0 by No__Name Bequemer Aufenthalt
Der Aufenthalt beinhaltete alle notwendige Dinge, die einen Ausgleich zur Arbeit ermöglichen.
02 July 2014
Rated 2.0 out of 5.0 by David1234567890 Bad Staff Experience
I recently stayed at the Crown Plaza Hotel Chester. Nice hotel however very bad experience when trying to order food. very annoying inconsistant experience, when i complained staff tried to concocked a story of why i could be serve however others could.
02 July 2014
Rated 5.0 out of 5.0 by petebev Relaxing weekend.
We stayed at the Crowne Plaza for an Anniversary weekend. We enjoyed our stay from the minute we arrived . All the staff are really pleasant and made us to feel at ease. The rooms were comfortable and we had a very good sleep in the big comfy bed. The breakfast was delicious with a wide variety available. All in all a great relaxing weekend.
01 July 2014
Rated 4.0 out of 5.0 by T57usa Average Hotel Excellent Staff
I have stayed at this property for extended periods recently The staff as whole and individually has been excellent. The only real issues I had were that the bar selection seems a bit thin for a Crowne Plaza and whoever orders stock doesn't seem to know how keep enough stock on hand.
The other issue would be the bed size and overall comfort once again it's not what I am used to in a Crowne Plaza usually a queen size or larger is a standard. These are somewhat smaller to fit the room which seems to be more the European standard. The mattress seems a bit less that what I'm familiar with at the same brand in other locations around the world
01 July 2014