Rated 4.2 out of 5 by 232
Rated 3.0 out of 5.0 by CEL18 Cleanliness good
Lovely, crisp, white linen and towels giving the rooms a sense of cleanliness but seeing others used linen piled on the floor in the corridors was off-putting when going for breakfast.
Understandably the restaurant staff want to clear tables as quick as possible but to clear them before you have finished was too rushed.
18 September 2014
Rated 5.0 out of 5.0 by mr Mc enjoyable stay
stayed a number of times at this hotel when visiting Chester both as a couple and with our family.
this was the occasion of our wedding anniversary and the staff being aware of this were more than attentative.
18 September 2014
Rated 5.0 out of 5.0 by Huts I even rang to congratulate!
Only tonight was my prompt to review when I asked my daughter where she would like to go for a break in the next school holiday and she requested we go back here. Having stayed about 3 years ago we rebooked as a stop off before heading to the lakes. On arrival we were greeted by very professional and keen staff and seemed to get an upgrade as I noticed the lady tell another guest they were full. We dashed to the pool as our daughter wanted to swim and as previous we virtually had the pool to ourselves, clean, pleasant staff and change facilities and just what a 10 year old needs for family time. We headed to the restaurant for our evening meal and again the food was of fabulous quality....in fact we ate like kings! The icing on the cake though was the young waitress whose customer service with ours and the tables around was second to none, so much so I emailed head office ( trust me I'd be equally keen to email a complaint so feel if it's a good experience you should too).! If that girl hasn't any career plans you need her on a management programme. Lovely breakfast and a shame to leave. As I said my daughter has asked if we can return and she's a fussy monkey but loves it here. Well done to the hotel team.
17 September 2014