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Rated 4.1 out of 5 by 492 reviewers.
Rated 3.0 out of 5.0 by Welcome to Chicago You can certainly tell you're in Chicago when you stay at this hotel. $45 to park your car and the staff at the restaurant could care less if you are happy with their service. 27 February 2014
Rated 4.0 out of 5.0 by Magnificent view from the window Wonderful view from the SKYLINE VIEW room. Easy access to subway and The Loop. Buffet breakfast was not the best one, very low quality food. However the one a'la carte is good. I needed to print one page in the business centre, they charged me $5 for this... quite a lot. Overall experience was good. 27 February 2014
Rated 4.0 out of 5.0 by Beautiful view! I found this hotel to be very welcoming, helpful and had a beautiful view of the city. The lobby is amazing and made the hotel look more expensive. The rooms and hallways did not match how expensive looking the lobby looked but it was acceptable. There was no hot tub which was really really disappointing :( but that was only real complaint for the actual hotel. The valet parking was absolutely horrible. They were extremely rude to the customers. Waiting outside for my car to come around the valet men were swearing and making fun of many of the customers that were coming out of the hotel due to the fact that they could not figure out the new turning door system. This new turning door system was not helpful and would stop if the sensor was not directly on the person. After waiting over 2 minutes the this new door would not turn and not one valet service man noticed or helped. My friend decided to try pushing the door open not knowing what else to do and a valet man screamed at her to stop and continued to make comments as we finally were able to enter the building. That is not how customers paying for a hotel should be treated. I have worked in customer service a bunch and know how to explain to a customer that they are wrong or doing something wrong in an appropriate way. Other than that though the hotel was very nice and the desk service clerks were extremely polite and helpful! thanks 27 February 2014
Rated 5.0 out of 5.0 by Excellent special event banguet We had my son's wedding there and everything was great. Food, service, facilities, staff. Could not have had a better experience. Thank you to the staff 26 February 2014
Rated 3.0 out of 5.0 by overight stay Everything was fine right up until I left my Nook reader there accidentally and no one in the housekeeping staff could manage to find it. It never left the room, so I know that's where I left it, probably on the bed after reading in bed that night. Disappointing to say the least. Hoping whatever staff member that "found" it is enjoying it. 26 February 2014
Rated 3.0 out of 5.0 by Had better stays While our room was larger, considered an upgrade, it was freezing no matter what we did. Our coffee maker was situated nowhere near an outlet so we were walking around the room with it, laughing, looking for an outlet and a usable surface! The shower was odd too in its configuration. We love this hotel and find it to be the nicest Holiday Inn ever. This upgrade was not a great idea. The other standard rooms are better. 26 February 2014
Rated 5.0 out of 5.0 by GREAT ACCOMODATIONS The room was good, service at the front desk was slow, there is a great deal of entering information even after you have a reservation. You have to ask for a printed receipt. It wasn't offered. There is never enough help a the front desk. I have never been able to log into the wi-fi, its difficult. I have stayed 3 times in the last two months and I am very comfortable. The food is great, drinks at the bar very nice atmosphere. 22 February 2014
Rated 3.0 out of 5.0 by Waste of Money Watch out for getting charged $45 for parking!! Usually they comp parking at places like this or would comp Platinum Members. Food wasn't good for dinner or breakfast and is way over priced!! Drive a few miles away and stay at a different Holiday Inn and save a ton of money!!!! 15 February 2014
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