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Rated 4.1 out of 5 by 631 reviewers.
Rated 5.0 out of 5.0 by Quiet Room and Excellent Service The Chicago-Mart Plaza provided the perfect venue for collaboration, conversation, and relaxation. Even though this was a work trip, the clean room, fabulous food, and easy to manage location made my stay a delightful one. Thanks for the great service. I will book here again. 30 May 2013
Rated 4.0 out of 5.0 by Concierges where great! From where to eat and shop and how to get around the city they were so helpful. They even helped us located tickets for a cubs game. The house keeping staff was the most friendly I've encountered. 28 May 2013
Rated 4.0 out of 5.0 by Interesting hotel set-uo Was there for a training that was held in the hotel. In order to get to the hotel you had to go up to the 15th floor. As the hotel is located on top of a business. The hotel was fantastic, the staff was more than happy to give you any assistance you needed. Room service was great and the bar and lounge was filled niightly. The room was nice with a great view. I'd stay again. 27 May 2013
Rated 4.0 out of 5.0 by Conveniently Located This is the second time I've stayed at this location. The staff is fantastic and helped us with restaurant suggestions, directions and were all around very helpful. The only down side to this hotel is the amount of events they hold. The lobby can get very noisy and the noise does travel up into the rooms. The beds could also use an upgrade as far as comfort. It is still a great location to access all transit and short walks to the most popular restaurants. Cabs are also ready and waiting outside the door. 27 May 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Fortunately, this is my first stay in this hotel, i had a great time! very happy with both the helpful & friendly staff in the front desk, and cozy room. This hotel is in a great location too, basically within walking distance to most of the hot spots, and taxi stop right in front of the entrance, food court (above LUXEHOME) also shuttle bus to the NRA show. I would definitely recommend it for anyone! 27 May 2013
Rated 5.0 out of 5.0 by A staff supremely trained in rendering superior service Everyone, from the attendants at the door, to the front desk, and to the service people who brought us specially requested items were friendly and courteous. All our needs were met quickly and this supplemented the clean and attractive room and the beautiful view; to make a superior and pleasing experience for our whole party. Thank You for a great stay! 24 May 2013
Rated 5.0 out of 5.0 by Great location, helpful staff I have stayed in this hotel a few times and I am always happy with the rooms and the staff. It is within walking distance to so many things and a great central location. The staff is helpful and friendly. I would definitely recommend it for anyone visiting Chicago needing a downtown location. 24 May 2013
Rated 5.0 out of 5.0 by wonderful stay The staff was very accommodating, bringing in a roll-away for our extra guest. The concierge was the BEST - very enthusiastic and knowledgeable about Chicago!! The bar was comfortable, although the music was a bit cheesy (techno-beat, when jazz would have been better). But the bartender was willing to google the recipe for a drink we ordered - we were happy! Bedding was comfortable, with plenty of firm pillows. We will be back! 21 May 2013
Rated 5.0 out of 5.0 by Wed Anniversary Stayed here a number of times. View excellent and food also very good. 19 May 2013
Rated 5.0 out of 5.0 by Great Value Great Value. Great Location. Great Views. Great Staff. Makes for a Great Stay. 18 May 2013
Rated 5.0 out of 5.0 by Chicago Fun The Chicago Mart Plaza is perfectly located in downtown Chicago. Beautiful river views from the room and within walking distance to the loop and Michigan Avenue. 18 May 2013
Rated 5.0 out of 5.0 by Always great We've stayed at the Holiday Inn Chicago-Mart Plaza many times for weekends in Chicago (we live in the suburbs). Have never had a bad experience. Near the train station, easy check-in (usually early), nice staff, comfortable quiet rooms, cool views, great bar, close to things we want to do and see. We usually get a good rate, too. At the top of our list for staying in Chicago. 17 May 2013
Rated 5.0 out of 5.0 by Nice people, great location, clean and comfortable The staff were excellent, the room was clean and big, and the location was perfect. 13 May 2013
Rated 5.0 out of 5.0 by Great location and accomodations, Awesome Staff My stay was very pleasant. The staff was very friendly and extremely helpful. They made all the difference in my ability to experience all that the area had to offer in terms of food and entertainment. Nice gym and self service laundry a big plus! The location is right in the middle of everything. No need to get in the care and drive; you can just walk. Definitely recommend this hotel to others. The only thing I did not care for is having to pay for parking. Thank goodness it was charged to the company. 13 May 2013
Rated 5.0 out of 5.0 by In for one night.... Looking for a place to stay in heart of Chicago downtown...had a great time, unique location and a lot of amenities. Planning to stay here on my next visit. 12 May 2013
Rated 4.0 out of 5.0 by May 2013 Stay I was attending a wedding at the Chicago Mart Plaza Holiday Inn the 4th of May. My call that morning to ask for an early check in was never returned and when I arrived at the hotel they told me I didn't have a reservation. They eventually found my reservation in a pile of people who had already checked in. Even though the web site for the hotel said that the hotel had just undergone a huge renovation I saw little done in the rooms, the carpeting had been replaced, from my stay there 2 years ago and the hotel need a major overhaul then. Furniture was badly chipped and dinged up and the bathroom fixtures were in horrible condition, chipped and cracking. The location is great and the view from the main floor bar and some of the rooms is spectacular but overall there is much that needs to be done in the hotel. 11 May 2013
Rated 3.0 out of 5.0 by Elevators Don't get the room next to the elevator. Its loud all night, plus we could hear our neighbouring rooms conversations. That was after they moved us rooms because the first was not cleaned. Oh well only one night wasted. 10 May 2013
Rated 5.0 out of 5.0 by My second stay here... I stayed with the Holiday inn RiverMart Plaza last year because it was included in the point break promotion. The hotel is in a great location and close to public transit. Also a very easy walk to several sights. The rooms were adequate last year. On this stay, I was very impressed by the upgrades made to the rooms and lobby. I know there is more work to complete the hotel, but what a difference!!! Nice job Holiday Inn!! I know I will choose your hotel for future visits to Chicago!! 10 May 2013
Rated 3.0 out of 5.0 by Great view, good bed, bad room key The room was recently remodeled so it was all new and very cool. The PTAC unit fan was way too loud - good thing I had earplugs.. Although the view was awesome - looking straight down the river, the ice machine was just outside my door and the source of guest noise on the week-end. My key (card) took several attempts to work even after being reprogrammed. It was inconvenient to have to transfer elevators on the 15th floor (lobby) to ground level and down stairs or a long walk from basement level to get to my car in the lot. The staff was very friendly and tried their best to accommodate me with courteous, quick service. Housekeeping staff was also very friendly, warm and accommodating. The pool was great - long for laps and perfect water temp. The quality of the room offset any inconvenience except the parking access. 06 May 2013
Rated 5.0 out of 5.0 by love it ! We liked everything! For that value you get what you waged for. Amazing Downtown view, nice sheets, great location, awesome pool, wonderful customer service, cheap parking (compare to the area). That is really worth your money. Would defiantly stay there next time! 05 May 2013
Rated 5.0 out of 5.0 by Next trip to Chicago we will stay here Room was bigger than expected. staff friendly, helpful. Nice bar. Parking cost is outrageous, but it is Chicago after all. 05 May 2013
Rated 5.0 out of 5.0 by Best View The view of the river and the skyline is the best feature. The bar is a wonderful place to relax, have a drink and enjoy the food. 05 May 2013
Rated 4.0 out of 5.0 by trip to Chicago It was a pleasant enough property, although hard to find at night with a bridge out. Room was small but up to standards, dinner was tasty and ok. The atrium seems dated. The view is great. 04 May 2013
Rated 5.0 out of 5.0 by scenic room, very confortable Our stay went by mch too fast. The staff were all very friendly and helpful. Confortable scenic room of beautiful Chicago, our first time in Chicago. Food and service was very good. Room was ready early, as soon as we landed went to hotel to see if they could hold our bags, but was delighted ti hear our room was ready. Housekeeping staff was very friendly and rooms made up soon after we left room. Check out was outstanding. Nothing could have been better, Thank you 03 May 2013
Rated 5.0 out of 5.0 by Very comfortable Every time we stay, we have a very nice time. The hotel is very clean and comfortable, the view is lovely. The restaurant/bar is relaxing with good food. 03 May 2013
Rated 4.0 out of 5.0 by Super Friendly & Helpful Edgar your guarantee is golden. Marvin I would still be lost without you. The desk clerk who checked us in was very helpful. The woman who took our room service order offered great advice. The man who delivered it was kind enough to remind me the gratuity was already included. I cannot think of any way this stellar staff could be improved. The customer service was outstanding! The room was nice and roomy, clean and updated. The noise from the heater was a little annoying. We had to keep changing the volume on the T.V. when it came on. We had a few issues with the wheelchair accessibility in the room. The bed was a little too low for the Hoyer Lift we need to use to get my husband in bed. Sorry I forgot to take the phone book back out from under the leg of the bed. I bet housekeeping wondered what that was about. And, the sink set back was a little too shallow. It was tall enough for him to get his knees under, but his feet were hitting the back wall long before he got anywhere near it. Overall, it was just a little short of perfect. 02 May 2013
Rated 5.0 out of 5.0 by Comfortable Room and great service I would for sure stay there again and recommend my friends and family to stay at the Holiday Inn Chicago-Mart Plaza. The staff was so acommodating and very helpful in all aspects. 29 April 2013
Rated 3.0 out of 5.0 by Good location shame about the staff and services The location for this HI is good. The rooms are quiet and reasonably proportioned with good decor. Unfortunately this hotel fell short of expectations. On early arrival (1300hrs) I asked if I could check in early. Reasonably so the room was not ready however the reception check in took my details and I was told the hotel would call to let me know when the room was ready (nice touch I thought). I never recieved a call. The following morning the water in the bathroom was luke warm, reception/housekeeping never answered the phone (several attempts) and the queue at reception in the morning was long - I never got the opportunity to complain or find out why the water was luke warm. 25 April 2013
Rated 5.0 out of 5.0 by Next to everything Great location. Next to everything. Beautiful view. Very helpful staff. Gym needs work, but able to get a great workout. Full size pool a very nice touch. A block from CTA station. Great breakfast. 24 April 2013
Rated 4.0 out of 5.0 by comfortable room and friendly service well and close situated to city attractions and shopping 21 April 2013
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