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Rated 4.1 out of 5 by 811 reviewers.
Rated 5.0 out of 5.0 by Wonderful Property, staff and stay Our party of four were on a short vacation and stayed at your hotel. The proximity to dining, clubs, shopping, and transportation was excellent. The staff was very helpful with directions and suggestions and the service provided was wonderful. The only thing I found a little odd was that there was a charge (flat rate) for a refridgerator in our room. I've never had to pay for a fridge before. Other than that I would recommend this hotel and will likely stay there on my next trip to Chicago. Thanks for everything! 06 October 2014
Rated 5.0 out of 5.0 by another great stay Can't say enough good things about HIMP. I always stay there and will continue. 06 October 2014
Rated 1.0 out of 5.0 by Double booked room I was given a room that was already occupied. I walked into my room after check-in to find a gentleman already in the room. Luckily, he was just working at the desk but this could have been an worse scenario. When I returned to the front desk to report the problem the reaction and apology was less than satisfactory. 04 October 2014
Rated 4.0 out of 5.0 by Mixed feelings about stay Overall, the hotel and room was very clean, staff were friendly and helpful. However, we stayed 3 nights and would have liked to have had a better view. Our room faced a concrete wall. Also, had a staff member key their way into our room in the evening while we were relaxing. This was very concerning as we had not asked for any service and they said they were just checking if we needed anything?? It was very strange. 02 October 2014
Rated 4.0 out of 5.0 by Good Value I called for this reservation the night before and they were able to accommodate me despite a holiday weekend. The only complaint I have is that it was very difficult to find parking because the building valet charges quite a bit of money for parking. Other than that, lobby is beautiful, views are great (if you have the right room), and staff was great. 01 October 2014
Rated 1.0 out of 5.0 by Experienced Traveler Terrible customer service. Only some of the hotel rooms look like the website. The sky bar smells like a college party. Outside is under construction. Food is subpar all around. No amenities in room, robe, etc.. Great location though. 30 September 2014
Rated 4.0 out of 5.0 by For my purposes a very convenient location. Generally satisfied. I would like to have more dining options in the hotel. 30 September 2014
Rated 5.0 out of 5.0 by Convenient Felt welcomed by staff at front-desk during quick check-in. Appreciated comfy bed and quiet room with a view. 30 September 2014
Rated 5.0 out of 5.0 by Great view, lovely hotel, loved the service Our kids loved the view of the river, every point of service we experienced was helpful and friendly, very happy with the proximity to the L and other sightseeing attractions. 25 September 2014
Rated 1.0 out of 5.0 by Disappointing Don't order room service, very poor . When checking out don't be surprised when you get a really miserable face and attitude if you use cash rather than a credit card to pay. Shame the hotel didn't match the city as a whole, I really liked Chicago and will come back definitely, but won't be staying at the Mart Plaza. 25 September 2014
Rated 4.0 out of 5.0 by THANK YOU! My family and I enjoyed our stay and plan to return to your location next time we travel to Chicago. 24 September 2014
Rated 5.0 out of 5.0 by One night, great accommocations Thank you for the IHG Rewards club upgrade and the beautiful view. Wish we had stayed a few more days. 23 September 2014
Rated 4.0 out of 5.0 by Decent hotel with great views A great option in River North yet still close to the loop 23 September 2014
Rated 1.0 out of 5.0 by the room was nice but the staff is horrible Our room was great. The problem we had was with the staff. Very rude. There are many hotels in Chicago to stay at, so I would not recommend this to anyone. 23 September 2014
Rated 5.0 out of 5.0 by serentiy at it;s best I have been staying for alomst 15 years.. love it ! 22 September 2014
Rated 4.0 out of 5.0 by Very comfortable but a few things to work on. Our overall experience was very good but the room we were sent to had not been cleaned so they moved us to a different room. Weird It was confusing at the beginning with Valet parking. There was no one there so I waited and then I had to run up to the 15th floor where my husband was checking in with the parking tag. Seemed primitive and not organized. 19 September 2014
Rated 5.0 out of 5.0 by Great stay in Chicago The hotel was in great location and the personell where extremely friendly and helpful. 19 September 2014
Rated 4.0 out of 5.0 by Nice hotel Our stay was fun, the staff were very professional especially Kevin at the check-in desk. Room was clean and location was just right for our trip. The only negative was the airconditioner working and noise that interrupts your sleep constantly. 18 September 2014
Rated 5.0 out of 5.0 by Excellent Chef The chef in the hotel restaurant was fabulous - very accommodating and very reasonably priced. 18 September 2014
Rated 5.0 out of 5.0 by Great location Nice modern hotel with great view on Chicago river 17 September 2014
Rated 5.0 out of 5.0 by Servicio Excelente Me encanto, excelentisimo todos los servicios lo recomendaria 17 September 2014
Rated 2.0 out of 5.0 by Disappointing Stay Hotel was severely understaffed and unprepared for local traffic issues and activities in the hotel.Would have expected better from a hotel in this area. 17 September 2014
Rated 5.0 out of 5.0 by comfort and staff i thought the hotel was very comfortable and all the staff were very nice and helpful for any needs that i needed. 15 September 2014
Rated 5.0 out of 5.0 by Excellent service Tony was very very helpful and accommodating! Rooms were nice and big - we had a corner suite room. Will definitely be back again!! 13 September 2014
Rated 4.0 out of 5.0 by Nice Holiday Inn-Good value Very pleasant staff and clean. Good choice when staying near river north area. Walking distance to nice places to eat and relax. Good value for the money. 13 September 2014
Rated 4.0 out of 5.0 by Städtereise Das Hotel liegt für eine Stadtbesichtigung sehr gut. Der Gesamteindruck des Hotels war für uns gut. Das Hotel eigene Restaurant konnte uns nicht vollumfänglich überzeugen. 13 September 2014
Rated 5.0 out of 5.0 by ACHA National Conference September 5-7 The room while fairly basic was very clean and comfortable. The view view from our room was excellent (1820). The staff was friendly and accommodating. The location was perfect as a base to get around the city. The Brown Line was convenient to catch by walking through the attached and covered connection at Metchandise Mart. 12 September 2014
Rated 5.0 out of 5.0 by outstanding view spent 4 nights at the hotel for a conference. Had a great time, looking out at the city and the river below from my room was great. make sure you ask for a room with a view. About 10 of us ate at the bar one night, had chiken parm . sandwich and a beer it was very tasty and again the view from there was outstanding 11 September 2014
Rated 5.0 out of 5.0 by WONDERFUL STAFF I travel to many meetings and always work closely with my event managers as well as banquet staff. The staff that were on duty for our meeting were absolutely dedicated to making the meeting a huge success. They were flexible, reliable and absolutely willing to bend over backwards for last minutes requests. Banquet caption and event manager for ACHA this past week were wonderful. I had full confidence in their ability to put on a seemingly successful meeting. WELL DONE by all involved. I am extremely satisfied by the overall performance by all. I cannot thank them enough! 11 September 2014
Rated 5.0 out of 5.0 by Great Staff! The staff was so attentive. They are really what made this property standout from others. The price was great for the location. It was easy and convenient to use public transportation. We would stay here again. It was nice to be a little bit away from all the action but still close enough to enjoy the city. 11 September 2014
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