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Rated 4.1 out of 5 by 720 reviewers.
Rated 5.0 out of 5.0 by Staff Excellent response to questions, provided wanted items, very helpful in giving city directions and awareness to areas. 08 August 2014
Rated 2.0 out of 5.0 by Disappointed with Service at Check-In I wanted to start by saying that the bell hop and valet were awesome. They were extremely helpful and very friendly. Housekeeping was very helpful and extremely efficient. My issues are with the lack of communication between staff. When I had called to make my reservation I was part of a wedding block because I needed two rooms together and I was told they could not guarantee two adjoining rooms I decided to reserve a suite. I was told that I could not get the discount pricing because it was not the standard room that was part of the wedding block. I was fine with that, however I learned that I could get a AAA discount since I was a member. I called back the day after my reservation was made to inquire about the AAA discount. I was told " to show my card at check-in and they will give you the discounted rate". My husband called to ask a question about the room two weeks prior to us checking in and figured he would double check about the AAA rate since my confirmation email did not reflect this. Again he was told to show card at check-in. Needless to say when we checked in I was told that had to be taken care of when I made the reservation. I do not understand why no one told me that to begin with and I would have cancelled my reservation and made a new one to reflect the discount. I was told during my stay that there was nothing that could be done after the fact. 07 August 2014
Rated 5.0 out of 5.0 by People make the difference! The staff at the Mart Plaza Holiday Inn are happy, friendly and accommodating to the guest's every need and wish. Combining this quality with the pleasant and comfortable surroundings of this hotel property makes this hotel the ultimate destination when we visit Chicago! 07 August 2014
Rated 5.0 out of 5.0 by Great comfort and views The rooms were very comfortable and had a wonderful view of the city. The staff was very friendly and helpful. 05 August 2014
Rated 4.0 out of 5.0 by Mainly good but some drawbacks noisy air-conditioning - cannot switch off - need earplugs. Intermittant internet - sometimes no connection available - needed to be patient! Room not ready until 2.30pm, despite saying check-in is from 2pm. Pillows very very high - would advise to bring own! Plug in bath set to not plug in to enable a bath to be taken - which I needed for relaxation. Appreciate the need to conserve water by showering, but would have liked a bath option. Breakfast one day, was sat in a corner and other people who had seated after me were being served before me, so had to call over staff to get waited on. On plus side, the Concierge was extremely helpful and seemed to genuinely care and the hotel conferencing facilities were very good, along with very good meals. 04 August 2014
Rated 3.0 out of 5.0 by Nice hotel, not so attentive staff Check in process was easy and we were able to check in early which was much appreciated. :) Room was clean, spacious, updated, and comfortable. Could walk to many attractions and restaurants. Loved being connected to the Merchandise Mart and being so close to the brown line. Never had any problems with noise, even though the hotel was pretty full. My only complaints pertain to the staff. I had sent an email in April-well ahead of my July 30 check-in-about some questions I had. Never got a response at all. That alone threw red flags and tempted me to cancel my reservation and book with another chain but I've stayed here before and was bringing my family back for their first visit to Chicago and wanted to be in a familiar area. After checking in, we needed to get a few things from CVS and I wasn't sure which street it was on, down from the hotel, or down from the east side of the Merchandise Mart. I went down to the concierge desk and stood and waited, and waited, and waited. Multiple employees walked past me standing there, and said nothing to acknowledge me, even after making eye contact. After about 15-20 minutes I asked one of the two front desk employees, who by the way had been there the entire time I was waiting and were not with other guests, if the concierge would be back soon, only to be told he was at lunch. Not a big deal, but it didn't sit well with me that they let me stand there and wait for someone they knew would not be back anytime soon. I used google for any other questions I had the rest of the weekend. That one instance really soured my take on the staff at the Holiday Inn Mart Plaza, and I doubt I'd stay there again. 03 August 2014
Rated 1.0 out of 5.0 by Where do I start?! First of all, we checked into a un-made room. It felt like previous guests still in the room. The room was a mess. Went downstair to the front desk, the agent was cold and unwlecome eventhough he was the one who checked us into an un-made room. Gave us an "up-grade" room which was not any difference from the previous one and gave us an attitude for doing us a favor by giving us an "up-grade" room. The restuarant food was nothing special about it. Pizza was wet underneath the crust. Yuck. It was not worth the money at all. Period. 02 August 2014
Rated 2.0 out of 5.0 by Needs A Lot of Work The hotel is starting to see it's wear and tear. When we checked out a very nice and polite young man by the name of Jay was shocked by our experience considering we had stayed in a newly renovated floor. Our window had duct tape around the seams and we were afraid to sit on the couch it was so filthy and worn. 02 August 2014
Rated 3.0 out of 5.0 by Broken Air Conditioner The air conditioner was broken I reported it the first day and still wasn't repaired. We were very cold for two nights. Otherwise great and I will return 01 August 2014
Rated 2.0 out of 5.0 by room not cool Check in hour before checking they said they would call when room was ready no one called got back to hotel 10:30 pm got keys went to room. Keys did not work, no big deal, go down get new keys go in room get ready to sleep air condition does not work maintenance man comes up and found that batteries are no good. Changed batteries, air comes on ten minutes air stops all ready in bed next day get up go ball game told concierge room no please fix air get back late that night air never came on had set at lowest setting there's nothing worse than sleeping in an uncomfortable room. Check out next day. Other friends had rooms also said there air went no lower than 70 degrees. Good chance we will never stay here again . 31 July 2014
Rated 4.0 out of 5.0 by Pleasant Stay Though a little off the beaten path the location on the river was great and an easy and scenic walk to Michigan Ave. Everyone was pleasant and the room clean and nicely appointed. Stayed there for a wedding and the price was attractive but seemed like normal rate may be a bit high given the location? I would definitely consider staying there again. 31 July 2014
Rated 4.0 out of 5.0 Thank you Thank you! We only stayed one night but it was pleasant. We had appetizers and drinks at the restaurant in the lobby. Very pleased with everything. 31 July 2014
Rated 5.0 out of 5.0 by Attended Family Reunion The room was great and the staff was extremely courteous and helpful. The parking valets were friendly, helpful and almost a full Boy Scout. I enjoyed my stay there. I neglected to mention the view of Chicago was absolutely wonderful! 30 July 2014
Rated 5.0 out of 5.0 by Great stay in a great city! Enjoyed a wonderful weekend in Chicago at the Holiday Inn Mart 30 July 2014
Rated 5.0 out of 5.0 by 一家很棒的Holiday Inn Hotel 这是一家很棒的Holiday Inn. 地理位置非常优越, 可以步行到市区的主要景点和餐饮,购物地区。酒店就在河边, 窗外就可以欣赏芝加哥的河景和壮丽的天际线。 酒店客房和公共区都很新, 清新整洁,员工很友好热情。 如果你是来芝加哥旅游, 这是一个非常好的选择! 29 July 2014
Rated 3.0 out of 5.0 by Small Room Size for Two Double Beds We reserved two rooms, a king and a double: There was significant room size difference with the king room in comparison to the 2 double beds. Same price-point and smaller space. :( Difficult to move around especially with a child in a wheelchair. No complementary grab-and-go breakfast :( simple bagels, fruit, and/or yogurt, etc. Other than looking at a crane outside the window...the view was very nice. 29 July 2014
Rated 2.0 out of 5.0 by okay Long wait for room...terrible shower and breakfast. 29 July 2014
Rated 5.0 out of 5.0 by concierge needs more training concierge let customers wait a long time to see him as he chatted w manager. concierge needed to help us as we waited in a long line at checkout, but instead he criticized us for lining up improperly as we stood holding our heavy bags. 29 July 2014
Rated 3.0 out of 5.0 by Week long business stay The rooms have been remodeled so that was nice. The bed was very good. Heat and air very good. There was no refrigerator or microwave. For a week long stay these are essential for a business traveler and I was required to use this facility per my employer so having no refrigerator was not to my liking. I used a stairwell in the building often. It got no cleaning attention and the remains of a smoker were in the stairwell all week. I know they can't stop the smoker but they can clean the stairwell. The exercise facility was overly warm and did have plenty of machines and exercise equipment. There were no towels despite my calling and requesting them. Its an OK place to stay for business. For vacation its better than OK a good value. For business travel not so much. 28 July 2014
Rated 5.0 out of 5.0 by Excellent Service and new pillows. Front desk (Carmen), bell (Steven), concierge (Robert), restaurant (Antenore), cleaning, and bar staff outstanding overall. So happy to see that the bullet pillows have been replaced with real pillows. I was glad to have a remote with sleep timer. 28 July 2014
Rated 4.0 out of 5.0 by Good Value This hotel is close to everything in the River North area in Chicago and has a nice view of the skyline. Good Value for the money and nice clean updated room. 25 July 2014
Rated 5.0 out of 5.0 by Spiders!!!!!! The staff are really helpful, Location is excellent, The view was fantastic. but the room inside was clean but outside the windows they had a lot of spiders, I counted them. And at least it had two dozen of them, and I think that I got bitten by a spider on my face, someone may want to try to clean them outside of the windows even on the 23th floor. 24 July 2014
Rated 4.0 out of 5.0 by Nice Hotel We stayed for three nights. Everything was good except that the air conditioner was noisy and the refrigerator we requested had no temperature control and the drink and fruit were frozen. 24 July 2014
Rated 4.0 out of 5.0 by Big, quite room with great view of river For the price, this hotel worked out great for us. The rooms were big, quite and clean. I have nothing but good things to say about my stay. I did not interact with the staff much except at check in but they were certainly friendly enough. Other than the location being a little farther away from Michigan Avenue than I would have liked, I thought the hotel was great. Being next to the Merchandise Mart, the weekends are pretty much dead so it is nice and quite around the hotel which is nice after spending the whole day around crowds of people. Anyway, I would have no problems recommending this hotel to anyone and would stay there again on my next visit to the City. 23 July 2014
Rated 5.0 out of 5.0 by Quality and comfort I would stay here again. Level of comfort and hospitality shown by all staff members was excellent. 23 July 2014
Rated 5.0 out of 5.0 by Great Hotel We loved this hotel for our first visit to Chicago. The hotel and the rooms were clean and the staff were all friendly and very helpful. There was a lot of walking involved as the hotel isn't very centrally located but we were prepared for that and enjoyed that part as well. We found that taking cabs from the hotel to the locations we wanted to go really wasn't that expensive compared to the mass transit options - we were first timers so it was definitely easier to hail a cab when our feet were tired. My 6 year old loved the view from our room and the swimming pool. We definitely would stay at this hotel for our next visit. 22 July 2014
Rated 5.0 out of 5.0 by Great service Nice hotel located in the heart of Chicago. Located near most of the major tourist destinations. 21 July 2014
Rated 4.0 out of 5.0 by Convenitent Great for if you have biz at Merchandise Mart.Rooms clean, staff friendly, restaurant food needs work 20 July 2014
Rated 5.0 out of 5.0 by clean and comfortable Clean, comfy and good location to public transportation. Will recommend to family and friends. 16 July 2014
Rated 5.0 out of 5.0 by Great location and nice hotel The staff are very friendly and worked hard to earn our business. It's a clean hotel in a great location. I'd definitely stay there again. 16 July 2014
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