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Rated 4.1 out of 5 by 875 reviewers.
Rated 3.0 out of 5.0 by Chicago Stay Overall the experience was good. A few things that was confusing is the website clearly states one night deposit and when i checked out I was told payment for our one night was to be paid when we checked out. Another thing that is clearly stated on your website is your hotel offers Valet service. When we arrived we were told they do not offer valet service. Thank you 25 January 2015
Rated 4.0 out of 5.0 by No business center Lack of a business center was a problem. Also service for dinner was fine but breakfast service was very slow and you weren't that busy. 21 January 2015
Rated 4.0 out of 5.0 by Turn off the lights and breathe!!! Visited this hotel and enjoyed our stay!!! The view that we had was simply beautiful. Living 1/2 hr away and visiting the city for a company event, we stayed for the weekend. We enjoyed this hotel. Finding the actual hotel was a little challenging and the parking was a bit trying, but that was because of the construction going on in front of the hotel. After our event we returned to see our city of Chicago in its full beauty!!! To the East, the Chicago river with all of its bridges and trains. To the South, Wacker Drive and everyone out enjoying the city. My wife and I just turned off the lights and let out a breathe of relaxation!!! Definitely a great room for the price. Would recommend to anyone coming to the city. Nite life and food all nearby, just AWESOME!!!! 21 January 2015
Rated 3.0 out of 5.0 by Great Place for Cheap People $100-$110/Night Sad excuse for a vacation- Great for companies looking to expense a budget report, and obtain a tax write off. Booked the "W," in 2013 for $35,000- and $15,400 in 2014 with (West) Holiday Inn- and most likely won't return. Great for younger crowd. 20 January 2015
Rated 5.0 out of 5.0 by Always glad I stayed here. I've stayed at this holiday inn several times. The renovations are awesome. The restaurant has very good food and service. The views are great of the Chicago skyline. Now that the parking garage is done, an even better experience. 20 January 2015
Rated 3.0 out of 5.0 by Chicago Skyline The views are amazing. Rooms are ok. Housekeeping staff terribly rude and inefficient. Room service prompt and friendly; food just average. Pool down for maintenance and really impacted our stay as we were not made aware of this at reservations. Long wait at front desk for anything. Bell hop not readily available most of the time. Lobby and room décor comfortable, but out of date. Bathrooms updated, just not very clean. TV choices poor. Internet was just okay. Fast elevators. Okay place for mid price range, not really a spectacular place and staff needs an overhaul to put it mildly. 15 January 2015
Rated 5.0 out of 5.0 by Great hotel and comfortable stay Hotel was very nice and the rooms were modern and very comfortable . Excellent place to stay. 15 January 2015
Rated 3.0 out of 5.0 by Very low quality service, food, and a lot of noise Not even close to be a good deal. Do not waste your money on this hotel 14 January 2015
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