Rated 4.2 out of 5 by 1363
Rated 5.0 out of 5.0 by nana21 outside staff
the outside curbside staff was remarkably helpful for those three days wow i am proud to say they treated us like royalty when in fact we are small town people(550)seeking adventure in the big city. thanks
June 28, 2016
Rated 2.0 out of 5.0 by BRY'N 2 Disappointing.
We stayed here for a birthday trip. View is great, but the rest was not impressive. The rooms need updating and cleaning. There were holes in the curtains, wallpaper peeling in the bathroom, and poorly cleaned. There were several random extension cords strewn along the walls. The headboard had some type of integrated booklight... But as you pull it down you realize it is not attached with exposed wiring. Most of the staff we encountered were either unfriendly or flat out rude. 2 staff members we ended up riding the elevator with were actually great and very friendly) Also, the on site restaurant is incredibly overpriced. It was $21.95 for their breakfast that was being served in a restaurant with stains on the seats, dirty floors, and again, unfriendly staff. As we checked out, no one even cared to ask how our stay was. We will not return to this hotel for future stays. Disappointing. If you have come to expect a level that many of the other Holiday Inns have transformed to over the past few years you will not be seeing the same here.
June 27, 2016
Rated 1.0 out of 5.0 by HV11 I will never stay here again!
I had a whole host of issues related to my reservation and four other rooms I booked. Each person I talked to provided a different answer, and no one was overly eager to help. Even after talking to several different people about the reservations, the final charges were still wrong, and one of the individuals I had a reservation for was told there was no reservation for him when he checked in.
The quality of the food both in the restaurant and with room service was poor for the price and the menu selection is poor. The quality of room cleaning was poor, at one point I had dirty towels left in my room that were placed as new towels to replace the ones that I had previously used.
June 24, 2016