Rated 4.1 out of 5 by 982
Rated 5.0 out of 5.0 Surprise and Delight!
Spent the weekend at this Holiday Inn and got much more than I expected. The rooms are clean and new looking, all the typical stuff of a nice hotel. The two things that surprised me the most:
1. They have a bar on the corner of the building overlooking the river. Probably one of the nicest views of the city!
2. The restaurant had great food! We ended up eating there twice just for the ease of it but both meals were great. And kids 12 and under eat free if you get a coupon from the front desk.
Only complaint was $35 a day parking (typical for Chicago) and there is construction outside that made it a bit of a challenge to get there. But otherwise it was very nice. I'd go back!
May 2, 2015
Rated 4.0 out of 5.0 by bostontravels25 Clean, Comfortable Hotel
I stayed here during a weekend trip to Chicago and was pleased with the overall experience. The area is expensive, but the hotel was a good value.
The walkway between the hotel and Merchandise Mart was extremely convenient and a huge perk for winter stays (no need to go outside to catch the L). The staff were very kind and accommodating. Wifi was fast and reliable.
April 29, 2015
Rated 1.0 out of 5.0 by Hollygoes AVOID AT ALL COSTS
I arrived to check in promptly at 3pm as recommended. The credit card on file had yet to be charged, and upon finding this out I was berated (by a manager) and treated as if I were a criminal!She raised her voice, rolled her eyes... At one point the woman helping me walked away mid conversation and left me alone at a desk for almost 15 minutes with no explanation. It was an hour before I was let into my room, and I still have no idea why.
My room was dirty when I arrived, the office chair had a strange crusty white substance splattered all over, and a lipstick rimmed glass was in the bathroom.
Room service took 2 hours to arrive, and when it did the order was incomplete and cold.
Your hotel RUINED what should have been a relaxing visit to Chicago. Thanks a lot!
April 28, 2015