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Rated 4.1 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by Outstanding staff! The hotel is clean, and comfortable. The room was clean and comfortable.The roof-top pool was fun. The food was great! The staff were exceptional and made the stay great. Friendly and helpful in every way, from the front desk to the restaurant to the maid service to the maintenance workers. Would definitely stay again. In addition, very convenient location. Walking distance to Amtrak and Willis Tower. A short taxi ride to the museums and Navy Pier. Or take a water taxi for a new way to travel. 17 July 2014
Rated 2.0 out of 5.0 by my stay The hotel staff was very nice and like I said our complaint was when we called to book our room on the 188holiday we were told they had free breakfast which we wanted. Then I was looking something up online and found out parking was an additional $40 and no breakfast I was furious. I found out they had a triple play deal for parking and free breakfast so I called the hotel directly and they couldn't do it because the hotel was full. This is ridiculous! Very unhappy! 16 July 2014
Rated 5.0 out of 5.0 by Exceptional service I selected this hotel because it was close to the meeting space we were using. I have to say I would select it again based on the service we received. Everyone we encountered was pleasant and helpful. Even after our stay, when I called to get a second copy of my bill, the guest services person was polite and called back to verify that I had received the fax. The hotel itself is very nice, quiet and in a great location if you are visiting the downtown Chicago attractions. My family walked many places very easily. 16 July 2014
Rated 3.0 out of 5.0 by Sorry but... I have used many hotels over the years and as a result selected IHG hotels as my preferred brand. I'm sorry to say that this is the worst Holiday Inn I have stayed at. Despite requests for attention to room equipment, no assistance provided. The restaurant is only a fast food diner with average food during the day. Breakfast was good though. Being an Elite member meant nothing to the reception staff. I do not recommend it and would not use again. After three nights, I moved to a different hotel. 14 July 2014
Rated 5.0 out of 5.0 by Pleasant stay and great service Close to railroad station and great service of personnel in restaurant and for obtaining taxi service and handling of luggage. 12 July 2014
Rated 5.0 out of 5.0 by Economical Stay I thoroughly enjoyed my stay at this Hotel. The staff is overly friendly and attempt to meet your needs. The rooms are clean and the beds are very comfortable. It is a great spot for access to downtown Chicago! 11 July 2014
Rated 5.0 out of 5.0 by Great Holiday Inn in Downtown chicago!!!!! Nice Holiday Inn in the downtown area very accessible to blue line cta stop and the roof top pool was great!!!!!The staff was the best!!!!!Thank you!!!! 08 July 2014
Rated 2.0 out of 5.0 by poor service Reception clerk disorganized and, while recognizing me as a Platinum member, couldn't realize my credit card number was not my member number, did not extend any courtesies to my wife and I, ignored a question my wife asked about signage, did not offer an upgraded room or any other member amenities (I'm new to program & wasn't fully aware of process until my next stay at another hotel where reception did all of the above and more) and generally appeared inept. Room was OK but noisy from local car traffic. Food was poor but only had breakfast. Other staff following reception were courteous and friendly. 08 July 2014
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