Rated 4.1 out of 5 by 192
Rated 4.0 out of 5.0 by Ian420 Front desk employees great. Restaurant employees bad
My stay at the holiday inn was wonderful. The front desk was very polite and helpful. The restaurant was understaffed and took 15-20 min. to get a beverage and that was sitting at the bar.
24 July 2014
Rated 4.0 out of 5.0 by Girls getaway Maintenance issue fixed right away
We did enjoy our stay. Had an issue with bathroom sink not draining. We mentioned it to front desk and they immediately sent someone to fix it. A nice note was left for us when we returned staying it was all fixed. We appreciate our request being responded to so promptly.
23 July 2014
Rated 4.0 out of 5.0 by mrs mackneal Nice Hotel
Staff was very helpful!!!!! Although the hotel was older it was very clean.
23 July 2014
Rated 5.0 out of 5.0 by Fred321 Recommend Highly
The staff were excellent-from check in to leaving. Very accommodating.
21 July 2014
Rated 5.0 out of 5.0 by ChicagoVacationer Outstanding staff!
The hotel is clean, and comfortable. The room was clean and comfortable.The roof-top pool was fun. The food was great! The staff were exceptional and made the stay great. Friendly and helpful in every way, from the front desk to the restaurant to the maid service to the maintenance workers. Would definitely stay again. In addition, very convenient location. Walking distance to Amtrak and Willis Tower. A short taxi ride to the museums and Navy Pier. Or take a water taxi for a new way to travel.
17 July 2014
Rated 2.0 out of 5.0 by jyemaster84 my stay
The hotel staff was very nice and like I said our complaint was when we called to book our room on the 188holiday we were told they had free breakfast which we wanted. Then I was looking something up online and found out parking was an additional $40 and no breakfast I was furious. I found out they had a triple play deal for parking and free breakfast so I called the hotel directly and they couldn't do it because the hotel was full. This is ridiculous! Very unhappy!
16 July 2014
Rated 5.0 out of 5.0 by eedcraig Exceptional service
I selected this hotel because it was close to the meeting space we were using. I have to say I would select it again based on the service we received. Everyone we encountered was pleasant and helpful. Even after our stay, when I called to get a second copy of my bill, the guest services person was polite and called back to verify that I had received the fax.
The hotel itself is very nice, quiet and in a great location if you are visiting the downtown Chicago attractions. My family walked many places very easily.
16 July 2014
Rated 3.0 out of 5.0 by Gogogo Sorry but...
I have used many hotels over the years and as a result selected IHG hotels as my preferred brand.
I'm sorry to say that this is the worst Holiday Inn I have stayed at. Despite requests for attention to room equipment, no assistance provided.
The restaurant is only a fast food diner with average food during the day. Breakfast was good though.
Being an Elite member meant nothing to the reception staff.
I do not recommend it and would not use again.
After three nights, I moved to a different hotel.
14 July 2014