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Rated 4.1 out of 5 by 194 reviewers.
Rated 4.0 out of 5.0 by Close to Blue Line, bus line and Amtrak The stay was comfortable, recommend eating dinner out. Lots to do in Chicago and we covered most of what we wanted. Location was close to Blue Line, bus line and Amtrak. 25 July 2014
Rated 4.0 out of 5.0 by A Port in the Storm If you're ever stuck in Chicago because of a missed Amtrak connection this Holiday Inn would not be a bad choice. It's location, location, location--a short walk from Union Station. Enjoy the comfy, clean room, but stay away from the add-on "breakfast special" you are invited to choose--the buffet would probably be a better choice. 25 July 2014
Rated 4.0 out of 5.0 by Front desk employees great. Restaurant employees bad My stay at the holiday inn was wonderful. The front desk was very polite and helpful. The restaurant was understaffed and took 15-20 min. to get a beverage and that was sitting at the bar. 24 July 2014
Rated 4.0 out of 5.0 by Maintenance issue fixed right away We did enjoy our stay. Had an issue with bathroom sink not draining. We mentioned it to front desk and they immediately sent someone to fix it. A nice note was left for us when we returned staying it was all fixed. We appreciate our request being responded to so promptly. 23 July 2014
Rated 4.0 out of 5.0 by Nice Hotel Staff was very helpful!!!!! Although the hotel was older it was very clean. 23 July 2014
Rated 5.0 out of 5.0 by Recommend Highly The staff were excellent-from check in to leaving. Very accommodating. 21 July 2014
Rated 5.0 out of 5.0 by Outstanding staff! The hotel is clean, and comfortable. The room was clean and comfortable.The roof-top pool was fun. The food was great! The staff were exceptional and made the stay great. Friendly and helpful in every way, from the front desk to the restaurant to the maid service to the maintenance workers. Would definitely stay again. In addition, very convenient location. Walking distance to Amtrak and Willis Tower. A short taxi ride to the museums and Navy Pier. Or take a water taxi for a new way to travel. 17 July 2014
Rated 2.0 out of 5.0 by my stay The hotel staff was very nice and like I said our complaint was when we called to book our room on the 188holiday we were told they had free breakfast which we wanted. Then I was looking something up online and found out parking was an additional $40 and no breakfast I was furious. I found out they had a triple play deal for parking and free breakfast so I called the hotel directly and they couldn't do it because the hotel was full. This is ridiculous! Very unhappy! 16 July 2014
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