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Rated 4.2 out of 5 by 640 reviewers.
Rated 4.0 out of 5.0 by Good hotel in a strange location Overall, the hotel room and service from the staff were very good. The room was clean and comfortable and the front-desk staff were very friendly and fun. Only two things threw me off about the experience--one was that the breakfast restaurant was laid out in an unclear and confusing way. We wanted to grab something small to go rather than order off a menu and the waitress didn't seem to understand at first. Additionally, their "pantry" items--where you essentially fill a to-go box--although tasty, didn't really seem designed to be taken away. There weren't plastic utensils available to just take, we had to ask the waitress and be handed one on our way out. It was just sort of poorly laid out, and you'd think enough people would want a quick to-go breakfast that it would be set up more conveniently. The other thing that I found strange was the location. Although it technically is a walkable section of downtown Chicago, it didn't FEEL very walkable. The hotel is surrounded by highway on one side and a huge parking lot on another, making it feel like it's not in the city at all but rather near a highway exit. At first I found walking into downtown from the hotel to be intimidating and confusing due to this sort of unfriendly location. June 15, 2016
Rated 5.0 out of 5.0 by Perfect stay What a wonderful stay ! The staff was the awesome from front desk, housekeeping to the diner ! Great location and I could keep my bike in my room...bonus if you want to see downtown Chicago by bike ! I will return ! June 14, 2016
Rated 5.0 out of 5.0 by Great experience I enjoyed staying there. All staffs are friendly. Hotel is clean. June 13, 2016
Rated 4.0 out of 5.0 by Holiday Inn Loop Super helpful and friendly staff. Loved the breakfast offer with the room. Good location and easy access to bus, train, L or staff will help set up transportation if needed. June 7, 2016
Rated 5.0 out of 5.0 by Great Service This was the second time that we stayed at this Holiday Inn, because it was close to everything we needed. Conveniently located by the subway, although the wife and I like to walk a lot, there was a lot in walking distance. Plus they upgraded my room because I was a gold rewards card member--that was great! June 6, 2016
Rated 5.0 out of 5.0 by Great staff, very comfortable stay. Staff were very professional and assisted us with getting around Chicago. Room was very comfortable and clean. June 6, 2016
Rated 2.0 out of 5.0 by There are better hotels in the area You pay for what you get. The service isn't great. Make sure you put on the extra lock on your room as we had the cleaning lady come in twice in the morning. If you are in need of a place to sleep and not expecting much from your hotel experience this is the perfect place. June 2, 2016
Rated 5.0 out of 5.0 by Chicago experience at HI downtown A little pricy but stay was comfortable and staff helpful May 28, 2016
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