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Rated 4.0 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 by Friendly, professional staff with excellent service all around From the minute we stepped in the door we felt welcome. The front counter staff were very professional and helpful. Of course, it does help to be a Rewards Club member because I received free water, snacks, and a coupon for free breakfast buffet. They were very helpful in explaining the Shuttle service to the airport . The food was excellent at Bar Louie's and their staff was great. The room was a little dated but very clean. My friend is a smoker, so it was nice that they have smoking rooms if needed. The room was quiet, comfortable and ohh we loved how comfortable the beds and pillows were. The wake up call was on time and the shuttle got my friend to the airport in plenty of time. Before my friend left she said the next time she comes back to visit, she would like us to return to this hotel because she had such a good time. She had a very busy week and was able to relax and sleep here. I have already recommended the hotel to a few of my friends and will return when able. 09 October 2013
Rated 4.0 out of 5.0 by Regular Stay Nice people, restaurant is a sports bar and very noisy. A very short visit, might stay again. 06 October 2013
Rated 2.0 out of 5.0 by Food Should you request the slightest change in your order, don't expect them to get it right. 02 October 2013
Rated 4.0 out of 5.0 by Quality of Room Air The wife and I were on the second floor adjacent to the roof of the kitchen. As soon as we opened the door to the room it smelled like steak and the air quality didn't get much better the whole stay. It did subside somewhat when the kitchen was not operational, otherwise it was a good stay. 29 September 2013
Rated 3.0 out of 5.0 by bad shuttle service & very poor restaurant & bar service Our shuttle driver was not welcoming nor friendly. The service in the bar & restaurant was non-existent. The banquet servers should be taught to serve the head tables first, then the rounds -this is standard service procedure. Good news - the banquet meal was delicious and the front desk personnel wonderful. 25 September 2013
Rated 5.0 out of 5.0 by Huge in size and Huge in Service This is a businessman's dream. It doesn't shut down services at midnight or 1:00 am when you need exceptional service the most. It has everything you need including free airport shuttle and fast professional staff. 21 September 2013
Rated 3.0 out of 5.0 by Great Location Great Location to stay in but rooms and beds need to be updated. 15 September 2013
Rated 5.0 out of 5.0 by stay experience hotel is in a very good location, clean rooms , towels, sheets and pillows.good bus service, i would like to have a jaccussi + indoor pool when i come back would be fantastic.....and the front desk service was excellent specially......Jonathan and murtuza.......... 12 September 2013
Rated 4.0 out of 5.0 by Excellent and Affordable! Only service encounter I needed was check in/ check out. Super easy and super quick! Room was quite clean, and surprisingly quiet for being right near the airport. Bathrooms were nice: large, clean and decorated nicely. The beds were soooooo comfy! The only issue was that the alarm clock in the room was preset for 5:30 am for some reason. Couldn't figure out how to turn it off for a while, but that did not hinder the comfort and welcome we felt stayin there. Excellent! 11 September 2013
Rated 5.0 out of 5.0 by Great Experience Stayed here for a Soccer Tournament. Hotel staff where great. Rooms were a bit dated but clean and fairly priced. The hotel restaurant was awesome lots of different micro beers on tap and great food. 30 min from downtown Chicago close to O'hare Airport . 05 September 2013
Rated 4.0 out of 5.0 by I wasn't there long! and getting to this HI is a bit fraught because of road improvements, but that will end, and it is a great, easy access to O'Hare. I LOVED the flatbread pizza in the restaurant. This HI is old, and the hallways are a bit dim, but I loved my room. I really like HI because there's food when you're too tired to go anywhere. The price for this property is awesome...compared to other motels in the O'Hare area. The breakfast was great, though the crowd made it a big challenging to access. 02 September 2013
Rated 2.0 out of 5.0 by Are 22nd wedding Anniversary I spoke with a very nice lady for reservations, I explained to her that my wife and I had been viewing this Holiday Inn because it was in are neighborhood and my wife and I needed a relaxing weekend for our 22nd wediing Annivasary and could not stay far from home because of are Children at this time. When we arrived at the Hotel it seemed very nice. However, when we finally made it to are room. Their were things wrong immediatly! We had no towels, the televison wasn't working properly and the bathtub and sink would take a very long time to drain. With the tub we only took showers so this was hard to believe. Later that evening it seemed as though there was some type of party going on in the Hallway.. People kept knocking on are door and when I answered it, No one one was there except I could here people that were drinking in the hallways laughing :(.. At this point my wife was upset and I assured her i would try and make the best of our time. We went over to Gibson's Steak house for dinner the next evening which was very pleasent but when we returned these jokesters had made a pyramid stacked in front of are room door with BEER CANS!!!!! I Immediateley put the cans in a bag and left them near the elevator. I went down to the reseption area to try and explain my frustration, but at that point No one was at the desk. I went back to the room and kept calling but recieved NO ANSWER! I know this Hotel could have done better and many things were not their fault. We did enjoy sitting out and swimming in the pool.. I just REALLY wished My Beautiful wife and I 22nd years Anniversary could have been Much Better!!!! :( Anthony 26 August 2013
Rated 4.0 out of 5.0 by Well located hotel for business and leisure in Chicago The hotel is reasonably close to O'Hare and the major roads in Chicago. Clean and safe area with a few shops and supermarkets. Blue line 3 mins walk for transport into the centre of Chicago for culture and sports. For beer lovers try the Louie bar for an amazing selection, and a very convivial atmosphere. 24 August 2013
Rated 3.0 out of 5.0 by Staff overcame obstacles I don't expect perfection but there seemed to be less satisfaction and more problems with this hotel than other Holiday Inns. But I will give the staff a 5 star rating for their performance on all levels, in all departments. The rest needs work!! 23 August 2013
Rated 1.0 out of 5.0 by Terrible, old, dirty, unkept This hotel needs a complete overhaul only stayed here because it was site of Family reunion. It was terrible it rained and water and wind came in through the window. A strong wind blew and air conditioner fell out wall and dirt and dust flew everywhere. The Maintenance man came and he smelled musty. Made room smell worst. 22 August 2013
Rated 5.0 out of 5.0 by Bike friendly, nice hotel Ample free parking, a great thing so close to O'Hare. Staff very nice. Rooms quiet and clean. We were bicycling in the area and this hotel was nicely "bike friendly". Beautiful view of the Chicago skyline from our room. 15 August 2013
Rated 5.0 out of 5.0 by BAr Loui is great The resteraunt and bed was great comfortable and i would recommend for any one. Price not bad for a Chicago Hotel. 14 August 2013
Rated 2.0 out of 5.0 by 2nd stay and the last Very disappointed in our stay. The restaurant was very loud we were with our daughter didn't feel like it's a great place for kids. The food was over cooked , our waitress was nice when we saw her.The toilet ran all night long, My husband finally turn the water off so we could sleep. The bed Was very uncomfortable and should be replaced ... I mentioned both concerns to the person at the front desk and he seemed as if he didn't care.. On a good note the shuttle was dependable , the hotel and room were clean . This was our second stay and the last ... 13 August 2013
Rated 1.0 out of 5.0 by Dirty and Staff continously Lies about Shuttle. I stayed for two weeks at this holiday in and found it to be in need of good maintenance on just about everything. The chairs walls and carpet where dirty. the tub drained but only after several hours. I gave up asking the front desk for anything because I got tired of the lies and excuses. My first night I called and asked for a refrigerator they told me I must not have seen it. (really!!!) I was told they would send someone up to double check though and if there really wasn't they would put one there. I was gone while they came (I did give permission for them to come in) and had to call two more times and had to wait several hours to meet someone there to get it. I don't even know where to start with the shuttle..I waited hours of my life I will never have back on the shuttle every day waiting 1.5 to 2 hours for the shuttle to pick me up and that was only if I stayed on them calling every 25 mins. I don't recommend putting yourself up hostage at this hotel its not worth what every savings you think you might be receiving.. 11 August 2013
Rated 5.0 out of 5.0 by Pleased This is not the first time I have stay at this property and will most likely not be the last. It is convenient to the Blue Line, quiet and comfortable. I enjoy visiting Chicago and staying at this Holiday Inn. 10 August 2013
Rated 4.0 out of 5.0 by Excellent Stay! Loved staying here! The service was great, food was amazing and the staff were very helpful. Danielle & Maria were top notch and offered a few bathroom items we had forgotten. Gave us print out directions to certain downtown locations. Very helpful and sweet ladies! My only two complaints are that the bedding kept coming lose while laying there and sleeping. Also a gate to the road would be nice for guests who need to walk across the road for the El train, rather than going all the way around. I would stay here again in a heartbeat the next time I come to Chicago!!! 10 August 2013
Rated 5.0 out of 5.0 by Helpful staff Extremely friendly and helpful staff. On-site resturant and shuttle service a big plus. 07 August 2013
Rated 5.0 out of 5.0 by Very Friendly Staff were very accommodating for us with a U-haul truck and towing a car. Comfortable beds and very convenient to the Blue Line. 06 August 2013
Rated 5.0 out of 5.0 by Great Weekend Gettaway The easy check-in and very friendly helpful staff as well as wonderful service and good food in the restaurant rounded out our great weekend experience.. 02 August 2013
Rated 3.0 out of 5.0 by Somewhat disappointed My room was very nice and the bed was comfortble. However, the TV didn't work as the outlet appeared to be broken. I was also frustrated about not being able to have a late check out, especially when the hotel wasn't even 75% full (based on the staff's own comments#. I was taking a test that day and it would have been much easier to not have had to worry about making sure I had everything together while worrying about the test. My room service menu also wasn't picked up overnight so I called at 6:45am to tell them #I had ordered food for 7am). Luckily, they were able to get my food to me by 7, so that was much appreciated. 31 July 2013
Rated 4.0 out of 5.0 by Hotel is great! The attached Bar Louie not so much. Stopped in Chicago for a few days for work and picked out this hotel because the other ones were a little over budget for this weekend. I've stayed at many different IHG hotels around this area and this was by far my favorite. They even have a special check in line for IHG members, which was nice. This hotel was even within walking distance to the Blue CTA Line which was great. The only negative part of this stay was the TERRIBLE service I got got in the attached Bar Louie. It literally took over 30 minutes from anyone to take my order, and when I finally got my food an hour later it was cold and the portion was very small. I know this wasn't the hotel's fault so I still rated high. Would defiantly recommend staying here, I would just invest in the time to eat off-site. 24 July 2013
Rated 5.0 out of 5.0 by Great Place to stay Enjoyed my room. I could see the fireworks from a distance on July 4. Peaceful and quite staty 22 July 2013
Rated 5.0 out of 5.0 by Great Hotel and Excellent Service I have been to this hotel a number of times over the last year, as it is close to my company's Chicago office. The staff has always been friendly and welcoming, and the rooms have been clean and comfortable. The connecting restaurant, Bar Louie, is a plus for a quick (and delicious) dinner or drinks. I highly recommend this hotel! 22 July 2013
Rated 4.0 out of 5.0 by About my stay Our stay was very enjoying and relaxing. my kids loved it and wish we stayed more night. 19 July 2013
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