Rated 3.7 out of 5 by 54
Rated 5.0 out of 5.0 by citygirl8 Home away from Home!
If you are a traveler for business or vacation and you are in the area of Chico, California look no further than the Holiday Inn Express. This hotel is up there with the Best, it is so friendly and they are always there to assist with your needs, the rooms are clean and comfortable and they are such a great value for the rate. Choose this hotel.....you will be glad you did.
25 November 2013
Rated 3.0 out of 5.0 by reillyran Mixed Feelings
I chose this hotel because of the reviews, how close it was to Chico State (had a tour the next morning), and I'm an IHG member. We arrived after a 4+-hour drive. Upon arrival I noticed quite a few college students throughout the hotel, and then the booming music from the lobby dance club. We arrived at around 11pm and I was told the club is open until midnight. The front desk was great, and very accommodating. She tried to find me a room away from the club. We were on the 4th floor. As I walked over to the elevators I noticed a young man with all his bed linens in his hand. Security asked him what he was doing and he said his friend played a joke on him and he was bringing all the linens back to his room. He was on the 3rd floor. My room was spacious and clean. Across the hall the door was ajar. It sounded as if twenty people were in the room. I went back downstairs to have the front desk change my room and was told the second floor had a fraternity on it. The best she could do was to move me down the hall. Security was notified and handled it immediately. In the new room, we had the same probably. Throughout the night we were woken up from loud noises outside the door, along with talking and giggling.
The staff is great. They did everything they could. Considering the amount of security on hand, I would say there should be one guard per floor all night on the weekends.
The beds were comfortable. The room was clean and spacious. I went to make coffee in the morning and in the water tank there was some blue/green coloring around the inside edges. I chose to drive down the road to Starbucks. If I hadn't like the staff so much I would have given this a one star.
19 November 2013
Rated 2.0 out of 5.0 by dfin54 clean rooms
facility is in need of repair. Toilet seat was loose and I requested it be repaired when we were out at an event but it was not fixed. Also, too many guests wandering the hallways,
13 November 2013
Rated 1.0 out of 5.0 by oimetra Worst stay ever
For the past 2 days, they rented out the banquet hall to a religious service. The microphone was blasting with a very loud and boisterous sermon. It was supposed to end at 8:30 pm. It's now 10pm and it's still going on. The bass reverberates in the room. Will never stay here again.
13 November 2013
Rated 3.0 out of 5.0 by brandice530 chico ca
I had a reservation for a king was moved to a queen without notice for overbooking...went to make coffee and there was white stuff floating where you put the water in ...not cleaned ...blah
30 October 2013
Rated 1.0 out of 5.0 by Jon2919 Poor staff service
made a reservation for somebody using my points for a confirmed 2 queen bed room, made a note taht the reservation is for somebode else, when they got there, they said they can't check him in although his name is included on the reservation, so my family went and do their thing that they came intown for but when they got back, they got a king bed room.......the worst thing is that, they got somebody banging on their door telling them that the room where my family at is theirs.....at first, I felt good when I made the reservation but felt bad what they experience.....
28 October 2013
Rated 3.0 out of 5.0 by idahojon What's up with the TV?
Had a suite with two TV's. HBO Guide in room but no HBO on either set, as well as no HD channels.
26 October 2013
Rated 4.0 out of 5.0 by stealthgman Friendly Staff
Hotel was clean and everything worked well. Internet experienced minor glitches and after IT dropped the ball, maintenance fixed the problem. The IT service was useless but that is outside of the hotel control. Brandon at the front desk was the best. The dining room breakfasts and dinners were quite good for a Holiday Inn. The dining manager checked to make sure all was well with the really good meals. It seemed to be an older hotel but there were signs of remodeling and updating. The cleaning staff did an excellent job. All in all, a favorable experience except for the IT. I would stay there again if ever in the area. Parking was really easy and plentiful!
25 October 2013