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Rated 4.1 out of 5 by 98 reviewers.
Rated 4.0 out of 5.0 by Good hotel, not worth to pay extra for Executive level Hotel was under remodeling of dinning area, quite noisy. No good business center. Useless for meetings. Not worth to pay for the Executive level 02 September 2014
Rated 5.0 out of 5.0 by Always the Best Again I am reminded why this is my favorite property, Vivian remember who i was and greeted my by name, it was like coming back home. THANK YOU! I love this hotel. 01 September 2014
Rated 4.0 out of 5.0 by Ser Proactivos por favor, cuando alguien siendo miembro del club IHG se hospede, esta demás saber que consumirá dentro del hotel, por ende les solicito que siempre pregunte si dejara una cuenta abierta con tarjeta de crédito. Para mi caso, no me preguntaron NADA, y cuando quería consumir me dijeron que tenia que bajar a recepción para abrir la cuenta con mi tarjeta POR FAVOR si no era primera vez que me hospedaba, sencillo era únicamente dar click a mi perfil y LISTO.-! interrumpieron mi descanso y tuve que bajar a realizarlo.- 31 August 2014
Rated 5.0 out of 5.0 by My Favorite Hotel The hotel staff is amazing, Love this place, i feel welcomed every time. I keep going back. 26 August 2014
Rated 5.0 out of 5.0 by Great service friendly staff security great location super clean room 26 August 2014
Rated 5.0 out of 5.0 Diseñado para descansar después de una larga sesión laboral Hola , Estuve hospedada en el mes de Agosto, a mi parecer es muy buen hotel, las camas y las almohadas son deliciosas para descansar, lo único malo fue la comida de una cena, la carnes tenían un sabor muy a refrigerado. Hubo un pequeño problema con unas toallas, a lo que ellos muy amablemente respondieron con una cortesía de flores y una carta de disculpas. 25 August 2014
Rated 4.0 out of 5.0 by General comments The hotel personnels are really trying to do many things with a very smile faces and in diciplines but I believe that the main problem is the lack of training. For example, the breakfast open buffet cook should know that onion and jam and egg can not be cook at the same time during his omlette preparation. 25 August 2014
Rated 3.0 out of 5.0 by It has to improve cleanliness and towels The room was not to clean, we found hairs un the bathroom and the hotel book was with mapple in it. Also, the towels are so small and don't look so clean. the location it's very good and the staff its very kind 24 August 2014
Rated 5.0 out of 5.0 by Holiday Inn Guatemala Great Staff and relaxing place to stay even on Business. 23 August 2014
Rated 3.0 out of 5.0 by INCOMODIDAD El acceso habilitado temporalmente por la remodelacion es increiblemente incomodo. El hotel estaba rodeado de soldados que daban sensacion de inseguridad 23 August 2014
Rated 5.0 out of 5.0 by Vale la pena. Perfecto Calidad/Precio El personal extremadamente a la orden y siempre resolviendo con buena cara los contratiempos. Es un hotel seguro y de muy buena calidad. Las cams son lo máximo. Uno no se quiere levantar!! 22 August 2014
Rated 5.0 out of 5.0 by Escape en pareja dicidimos tomarnos unos dias para relajarnos y cambiar la rutina y compartir como parejas sin complicaciones en un buen lugar, cerca de lugares de interes donde poder caminar tranquilo. 19 August 2014
Rated 5.0 out of 5.0 by Todo excelente solo deben mejorar las manijas de los lavamanos y en la ducha 19 August 2014
Rated 1.0 out of 5.0 by Very bad experience They were on construction... At 7:00 AM propale start working on the walls or making noices of the construction. But the worst part is that they need to change me 3 times of room because they were using pesticides for animals, and there no people that could sleep with that smell. One of the worst experience in a Holiday Inn. 17 August 2014
Rated 5.0 out of 5.0 by Excellent ambiance!!! Everybody makes you feel nice! The staff is great!! I'll continue to stay there in my next trips to Guatemala. 16 August 2014
Rated 3.0 out of 5.0 by Bonito, pero mala higiene en el banio. El hotel muy bonito, muy bien ubicado. Pero al llegar a la habitacion el sanitario estaba sucio, tuvimos que llamar para que llegaran a limpiarlo. Solo habia una toalla y ni si quiera tuvimos una botella de agua de cortesia. Me he hospedado en varios Holiday y es la primera vez que me pasa algo asi. 06 August 2014
Rated 5.0 out of 5.0 by Terrific The Staff is Terrific We love everyone Esther, Vivi, Fernanda at the front desk are GREAT Monica in Reservations is terrific 05 August 2014
Rated 5.0 out of 5.0 by Excellent Staff in a Quality Hotel I have stayed at this hotel about 50 nights over the past 3 years and it is a very nice hotel. No regrets The staff is very attentive and helpful. Hotel Shuttle is timely and gets you to the airport in about 15 minutes 03 August 2014
Rated 5.0 out of 5.0 by My Favorite Hotel Vivian is the most pleasant and helpful front desk person. I feel like family ever time i arrive. Makes sure my check in process is awesome and having the best experience. 03 August 2014
Rated 4.0 out of 5.0 by Buena ubicacion y servicio excelente Es una exelente opcion para iajes de negocios ya que permite estar en centro de Guatemala. Las habitaciones se muy comodas y el servicio del personal muy atento. 28 July 2014
Rated 5.0 out of 5.0 by Great hotel in excellent location The Holiday Inn in Guatemala City is a great hotel in a very safe part of the city and is very clean with nice staff. 26 July 2014
Rated 3.0 out of 5.0 by habitaciones necesitan ser mas ventiladas o cuidar el mal olor favor revisar si hay fugas de agua que causan mal olor o talves limpieza general 19 July 2014
Rated 5.0 out of 5.0 by Wonderful Holiday The Holiday Inn in Guatemala City is a wonderful experience. The staff members are very welcoming. The rooms are quiet and large. Television and Internet are fantastic. It is located near many restaurants including the famous Hard Rock Cafe. There is a mall nearby that offers many items including a movie theater. 16 July 2014
Rated 4.0 out of 5.0 by Ambiente. Es un hotel , donde te brinda el confort y descanso que mereces después de una jornada de trabajo. Si hay algún problema , se observa que sus empleados o colaboradores están dispuesto a solucionártelo. Y darte lo mejor . 16 July 2014
Rated 4.0 out of 5.0 by Excelente Atención en la Recepción y Amabilidad. Muy buena atención en la recepción. En cuanto a check in/out. Ubicación para alguien que conoce por primer vez la ciudad. Excelente atención cordial y amable 11 July 2014
Rated 5.0 out of 5.0 by Front Desk We checked out in the morning in preparation of traveling to Coatepeque, but were told (by our contact) that we were were not traveling until the next due to some issues. So we had to stay another night in Guatemala City 09 July 2014
Rated 3.0 out of 5.0 by Its Okay The hotel is ok but I had some issues with the food and the facility is a little bit old. 08 July 2014
Rated 3.0 out of 5.0 by Servicios IHG En Otros IHG hay un valor agregado de 2 prendas de lavanderia, y seria buena idea replicarlo en todos los Holydayinn del mundo. 30 June 2014
Rated 5.0 out of 5.0 by ambiente agradable y seguro, con excelente trato El sitio me recibió con amabilidad atento a mis necesidades desde el primer momento, Rápidamente de puede observar el nivel de seguridad que brindan. he podido trabajar desde la habitación incluyendo a sitios comunes con la misma comodidad. He podido realizar reuniones de negocios con diferentes individuos y en un ámbito corporativo, que quizás se pueda mejorar, pero cubrió las expectativas del viaje. La iluminación en la habitación podría ser mejor si uno debiese desearlo. 29 June 2014
Rated 5.0 out of 5.0 by Mi estancia en Guatemala Me senti como en casa, la habitacion muy amplia y comoda me invitaban a descansar cada vez que regresaba de finalizar mi dia laboral bonita experiencia disfrutar del mundial fuera de casa pero a la vez comodo por que podia escoger mi programacion, Guatemala es bonita y calida no dudaria regresar una proxima vez 27 June 2014
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