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Rated 4.5 out of 5 by 238 reviewers.
Rated 2.0 out of 5.0 by Quality & customer Service collapsing I have been spending over 100 nights in this hotel over the last 10 years - I have to say that the lack of stability of the staff too much turn over is causing big variation of the service quality level Example : 1) No curtain in the bathroom --- have stayed 2 nights despite the bathroom was full of water after the morning shower , no change the second night ! 2) Kitchen service : The chef is never around in the morning for the breakfast and sounds to have something to do more important thaan serving the customers --- spend 15 mns waiting time to get a basic 2 eggs boiled 3) Morning breakfast : very cold welcome , no feeling of customer attention at all Only still good service is the front desk !! I am sorry to see that as i have been there including with my family and we have always felt welcome and important as a customer -- for the first time i am really thinking of changing my location next time and ask my company to re- discuss the opportunity to do so for all of the employees visiting our large plant in Colchester 21 October 2014
Rated 4.0 out of 5.0 by Good Stay Friendly staff and good surroundings. Room and bathroom very clean and spruced up everyday 21 October 2014
Rated 1.0 out of 5.0 by terrible I was given a room just metres away from a train track - trains passing by every 5 minutes. noise and vibration in the room was unbelievable - prevented sleep. Offered free wifi at check-in - but the login details didn't work so couldn't connect. Room was very cold on arrival. This is how you guys treat your platinum members ? 20 October 2014
Rated 5.0 out of 5.0 by good value for money good value for money very clean VERY cheerful and helpful staff 15 October 2014
Rated 4.0 out of 5.0 by relaxing stay great hotel, clean and efficient. poor food quality let it down. 15 October 2014
Rated 5.0 out of 5.0 by Very comfortable and pleasant We had a very pleasant stay at the hotel with no worries about safety Adequate car parking and staff always on hand if required 08 October 2014
Rated 5.0 out of 5.0 by Excellent Hotel wonderful staff We have visited this hotel on 4 occasions this year and each time have had an excellent experience. The staff are the most helpful and friendly we have ever encountered at any hotel.They all provide a wonderful service and go out of their way to help. The breakfasts are fantastic all freshly made with plenty of choice. The rooms are very comfortable and a good size with all you need provided. 07 October 2014
Rated 5.0 out of 5.0 by Value would have been nice if when only staying one or two nights the breakfast only was complimentry. 07 October 2014
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