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Rated 4.2 out of 5 by 420 reviewers.
Rated 3.0 out of 5.0 by Not better than before At the reception, my colleague got a room with now view and then he requested a different and as well a quiet room, but they gave another room near to the rail. I wanted to enter my IHG, at first instant the receptionist was not evening knowing what is it until her senior explained. There was no Laundry service at all. The bathroom towel was not smelling good, the iron table cloth was stained. We put wake up calls, for first two days no calls and when we asked the other day not even an sorry. The Bar service was poor and the breakfast became more basic (previous stay there were fresh fruits and counter staff for freshly prepared foods). Everything was just basic and very rough attitude. November 22, 2015
Rated 1.0 out of 5.0 by a hotel to avoid Very disappointed this time. Have stayed at this hotel various time in the past but will not be staying again November 20, 2015
Rated 5.0 out of 5.0 by Colchester Great relaxing visit, very clean and modern hotel with good internet access. November 19, 2015
Rated 5.0 out of 5.0 by Warm and Welcoming hotel To me, the overall look of the hotel is important but not as important as great customer service and attention to your needs. All the staff at the hotel were friendly, helpful and very welcoming, in particular Clair on reception. The hotel was extremely well kept, decorated and had an excellent bar/lounge area. November 18, 2015
Rated 1.0 out of 5.0 by Woken through night !! Horrible evening trying to keep my four year old autistic child asleep while drunk teenagers ran up and down corridor screaming Terrible November 18, 2015
Rated 4.0 out of 5.0 by Excellent Breakfast Overall experience in this hotel was not bad. I am afraid the room we stayed in especially, the bathroom needs updating and the cleaning aspect of it needs improving. As I said, the staff members were brilliant through our stay and we were able to even to stay till 2pm instead of checking out at 12 for free which we can not fault that. The kids enjoyed using the swimming pool as well. November 16, 2015
Rated 1.0 out of 5.0 by Very Disappointed !! Very regular IHG Rewards member. Had a very poor stay at Colchester - young girls running around in the early hours shouting and screaming meant myself and my 4 year old Autistic son had very little sleep. Management need to get a grip as drunks ruining the sleep of (many) guests seems a regular occurrence. Never again. November 16, 2015
Rated 5.0 out of 5.0 by Good Weekend A very clean efficiently run place organised last minute with the minimum of fuss. Would definitley use again. November 5, 2015
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