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Rated 4.1 out of 5 by 144 reviewers.
Rated 5.0 out of 5.0 by Quality Staff, all around This Holiday Inn is a standout among other hotels the chain. I stayed four nights was very impressed with the service provided by the staff. The staff is exceptionally pleasant and went out of their way to take care of the guests. Eric the bartender was excellent with the customers and so nice. The cleaning staff was wonderful. One standout amongst the team was a young man, William B. II, who answered every question you might have and made timely suggestions for places to eat, things to do an see, etc. He clearly went beyond what might be expected of staff at lesser establishments. If we needed something, he got it. Should I have asked for it, I don't doubt that he could have made it rain chocolate. Promote this exceptional employee ahead of his peers and put him in positions of greater responsibility. At a minimum give him a paid day off. 12 March 2014
Rated 2.0 out of 5.0 by Pleasant staff who promise a lot and do not deliver (apart from one guy) Arrived and despite having booked my room months in advance was told it had been given to someone else who was part of a larger group. We were given some bonus points and a reduction on the room but I would have liked an email earlier to prepare me. Staff were all very nice but when issues were raised there appeared to be no action. A real problem was that the in room entertainment system did not work. All the staff until our final evening promised to sort the problem but nothing was done other than sending the house the technician who had no idea what was going on . We were told that if the ppv system could not be made to work we would be moved but nothing came of that. I reckon I could have spent the whole of my holiday chasing up issues. Also this is a noisy hotel. the corridors are noisy and thye residents who sit around outside the room experimenting with their singing etc are a pain 02 March 2014
Rated 5.0 out of 5.0 by Up to Scale & Very Clean Had a very good experience from checking in.The lady at front desk(Jenny) was very helpful locating every thing we needed for the stay and gave us very useful information as to where location were. It was still a little pricee, but very clean & friendly. The only thing we would say negative would be the restaurant where it was empty and the host had to find a clean table. (I was confused on this) thus we did not eat there. 26 February 2014
Rated 3.0 out of 5.0 by they should not bill credit cards in advance The facility was great, but overpriced, and I was surprised to find that my reservation was billed to my credit card the moment I made it, over a week before. Since I time credit card usage to just AFTER each billing cycle this also incurred a payment obligation one month sooner than I expected. 26 February 2014
Rated 5.0 out of 5.0 by Excellent Hotel, Very Clean, Front Desk Amazing!! Very convent to the University! I really enjoyed my stay at this hotel, and I must give a big shout out to "Billy" the front desk Rep he was awesome!!! He went over and beyond the call of duty to help make my stay great!! Thank you Billy!! I highly recommend this hotel, it's close to everything.... Loved it!!!! Great job Holiday Day Inn University you guys rock!!! 25 February 2014
Rated 4.0 out of 5.0 by Great Service and comfortable bed My stay at this hotel was a very convenient one. I had to do some wedding shopping and it was close to miracle mile, where it had a lot of bridal stores accessible. There also was some stores and restaurants in walking distance from the hotel. Dadeland mall was also in the vicinity. Staff very friendly, especially Angel, and the food is quite good. Rooms are spacious and bed very comfy. Only one thing, the bathroom was too small. Toilet too close to door and shower. 25 February 2014
Rated 5.0 out of 5.0 by The Holiday Inn Coral Gables was a major part of the success of our stay in Miami From our check-in until the morning we left, the Holiday Inn Coral Gables supported our visit to the Miami area with excellent facilities and service. We especially appreciated the youth and enthusiasm for their jobs by all staff. They were unfailingly interested in us as persons, and were attentive to our needs--even those a bit above and beyond, such as allowing us to use a patio area by the bar right up to closing time. We commend the management and staff of this facility very highly and thank them again for making our stay one of the best hotel stays we have had. 24 February 2014
Rated 5.0 out of 5.0 by Management & Staff We arrived tired, without our luggage which had been sent on a different plane. The staff was great. We were given a room which has a kitchenette. It was perfect for us and in a quiet area of the hotel and grounds. Thank you! 12 February 2014
Rated 5.0 out of 5.0 by Excellent service All the staff were great and food was delicious. Billy at the desk made it feel like we were family. Will be back again when in the area again. 04 February 2014
Rated 5.0 out of 5.0 by Excellent Place to stay for holidays - A 20 minutes by car to the airport. - Excellent rooms. - Swiming pool looked nice. - Good location to visit Miami; 20 minutes by car to Miami Beach. - The front desk was very professional. - We haven't any problems with the breakfast. 02 February 2014
Rated 5.0 out of 5.0 by Location, location, location When buying a home, location is top priority. The same can be said for finding a hotel to meet your needs whether for business or pleasure. I found this hotel to be an excellent location, close to great restaurants and, although I didn't do any, shopping. I am in this area often for business and it is the first time that I stayed here....It won't be the last! 27 January 2014
Rated 4.0 out of 5.0 by Good location in South Miami Good location to visit Miami and the area around, especially Miami south. There is a Metrorail station nearby, only 5 minutes walk. We took the trail to Downtown and then bus or Metromover around. Very convenient. The hotel is a little bit old, but clean. A typical Holiday Inn. We stayed at the end of the hallway on the second floor, a long walk is required from the elevators. 25 January 2014
Rated 3.0 out of 5.0 by Good location, Breakfast needs help The hotel rooms are nice. The front desk was very professional. Breakfast waitress is barely able to take an order. We have stayed here twice in the last 3 months and we like to order breakfast off the menu instead of eating the bland breakfast buffet. Each of our stays the same waitress has mis-heard our our order and seem to be on her own schedule. Quite the opposite from the dinner crew which was good. Also be aware that gratuity is added to every check. 23 January 2014
Rated 4.0 out of 5.0 by An enjoyable stay We enjoyed 3 days at your hotel. We found the room to be clean and very comfortable- love those pillows. Pool area was clean and quiet, perfect for relaxing. Very convenient to to Miami University 17 January 2014
Rated 5.0 out of 5.0 by great staff, great food, comfortable room The front desk was great. Housekeeping staff was very friendly. The housekeeping staff was the best I've ever come across. When we walked by them, they all greeted us with big smiles. The food was very good. We ordered several dinners and breakfasts from room service. Plenty of hot water and beds were comfortable. Location was perfect for us. 16 January 2014
Rated 4.0 out of 5.0 by Good value for money I stayed in a typical Holiday Inn standard room with 2 double beds for 3 nights. It was clean and relatively modern. Front desk service was friendly and efficient. Free wifi, though the signal frequently cut out so not really appropriate for streaming but ok for occasional browsing. Sampled only breakfast, but choice was limited and of only average quality (though reasonably priced). Pool looked nice, with attractive vegation surrounding it. 15 January 2014
Rated 5.0 out of 5.0 by Outstanding Hospitality!! My stay at the University Holiday Inn was wonderful! Management and staff were very courteous and accommodating. The next time I visit Miami, I will stay at the University Holiday Inn, because of the treatment I received on December 14 & 15, 2013. Keep up the excellent service!! 30 December 2013
Rated 4.0 out of 5.0 by comfortable and convenient location Nice beds and pillows. Convenient to the U. Recommend to other 19 December 2013
Rated 1.0 out of 5.0 by 3 nite stay had a wonderful visit to the Miami area ,our stay at the holiday inn at coral gables added to this memorable weekend 18 December 2013
Rated 4.0 out of 5.0 by Good experience Overall good experience. All problems were fixed. Stayed 8 days in the beginning of October of this year. 16 December 2013
Rated 4.0 out of 5.0 by Great Location Nice and clean hotel in a very good location. I did not received a room upgrade even when I'm a Platinum member 15 December 2013
Rated 4.0 out of 5.0 by Great accommodating staff Good spot, and easy parking access. Would come back when in town again. Jenny helped us as well as the manager Claudia, both were very nice and helpful! 09 December 2013
Rated 5.0 out of 5.0 by A Wonderful Place to Stay The property is well maintained, rooms are clean and comfortable, staff is friendly and knowledgeable and the restaurant's food and service is terrific! 06 December 2013
Rated 5.0 out of 5.0 by Great beds, Amazing pillows! This hotel is very well located, easily accessible from South Dixie Highway and near to downtown, Coral Gables, Shopping Centers, etc.. Courteous staff and service personnel. Beds are very confortable and the pillows are simply amazing. 04 December 2013
Rated 5.0 out of 5.0 by Great location and service! I have stayed at this location several times. As a University of Miami student, the location is perfect for when I have friends or family coming down for a visit. The rooms are clean and very nice. The staff is wonderful and very helpful. Overall, I strongly recommend this location. 03 December 2013
Rated 4.0 out of 5.0 by Great and friendly service I checked in to the hotel with no expectations. This hotel was chosen only due to its location in relation to my business meetings. I was also recovering from a bad flu. I was pleasantly surprised by the service provided, including how well my request to change of room was received and people like May strived really hard to ensure that my stay was pleasant, receiving every one of my requests with a smile. They were so friendly that I would definitely go back stay there. 01 December 2013
Rated 4.0 out of 5.0 by Good location and comfortable stay I stayed 3 nights at the Holiday Inn Coral Gable. I was able to walk to nearby food and grocery stores, as well as the yoga studio where I was doing a training program, which made the hotel's location ideal. The first night I noticed a constant dripping sound coming from the toilet. I told the front desk staff the next morning, and they said they'd have it checked/fixed, or would move me to another room. When I returned to the hotel that night (12 hours later), the toilet fix was still "pending" and the evening staff wasn't aware of the issue. I went up to my room to find the noise still there. I wished that the Holiday Inn had been more proactive with this fix. I would have preferred not having to move rooms at 10pm. In any case, I let the front desk know and they promptly brought me up a key for another room. All in all, a comfortable stay. 22 November 2013
Rated 5.0 out of 5.0 by always happy staying here this is my 4th year stayiing here at the inn for alumni reunions at the U. NEVER disappointed and will return again. 22 November 2013
Rated 5.0 out of 5.0 by Love Holiday Inn I can always trust that the facility will be clean and safe. 19 November 2013
Rated 5.0 out of 5.0 by Relaxing stay My daughter and I were very exhausted from our busy day on the Big U's campus, and it was so nice to have a clean, comfortable, safe, relaxing place to sleep. Our breakfast the next morning was great. Kudos to the staff, they were so friendly and helpful. I would recommend this hotel, and especially if you are visiting the college there, it is so convenient. 17 November 2013
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