Rated 4.3 out of 5 by 232
Rated 4.0 out of 5.0 by mindy1964 The Staff is the Reason to Stay here
This is a worn out hotel property that really needs updating.
The restaurant food is medium quality- nothing really spectacular. THE TRUE HIGHLIGHT OF THIS HOTEL IS THE STAFF!!!
They truly care, They are really attentive, William the night auditor was awesome. There was a young woman who was our server for breakfast the following morning and she was over the top in caring and great customer service. I dont know where they are finding these employees but they are very good at what they do and you feel that their great attitudes are genuine. Do some renovations and the hotel would be top notch.
PS: The shuttle service is really reliable and that is very important for an airport property.
June 24, 2015
Rated 4.0 out of 5.0 by summerholiday2 Quiet, comfortable, but a little dirty.
Our room was pleasant and clean when we arrived, but there were ants in the bathroom in the morning. Don't waste your time in the restaurant, food is mediocre and the staff are slow but very very nice and endearing.
June 23, 2015
Rated 5.0 out of 5.0 by Tonka JC Staff & Service
The staff was friendly, helpful & professional. Upon arrival the staff had my reservation ready and check in was fast & prompt. Throughout my stay the staff was able to accommodate my various needs & I was very grateful for the service. The daytime counter manager on June 10 2015, went well above the call of duty and was able to help me with my transportation needs in the city. As. Platinum member I have stayed in many Holiday Inn properties but the counter staff is one of the best that I have seen & witnessed. I really commend the daytime counter manager for his service and dedication to customer service. He is definitely an asset to the property and he deserves to be merited for it. I would like for him to be notified of this review as a thank you for his service.
June 19, 2015
Rated 4.0 out of 5.0 by alee922 Comfortable and Easy stay
It was a comfortable easy check in and check out process. No upgrades were offered for being platinum, however it was late so it was understood
June 18, 2015
Rated 5.0 out of 5.0 by Hatch-Moon Friendliest Hotel
The staff at this hotel is very friendly, helpful, and a delight to work with. I have stayed here 2 nights a year for 10 years and have never had a problem. The restaurant and bar management and staff are also friendly and fun. This hotel has been kept up from the day we started staying here, they change the furniture , bedding, and keep everything well maintained and up to date, I recommend this hotel to everyone.
June 17, 2015
Rated 4.0 out of 5.0 by juckac Great Location
If attending an event at Citifield, this hotel is the perfect location. Staff are attentive and friendly.
June 17, 2015
Rated 5.0 out of 5.0 by Wayne J PPG Friday Night Business Stay after Entertaining Customers
Great, Safe Comfortable Stay after a Very Successful Night of Entertaining a Vary Valuable Customer at Citi Field to Watch Our NY Mets. I will come back and stay as often as necessary when in the area for either Business or Leisure! Hotel Staff is Great from the Check-in "Greetings and Recognitions" to Check-Out "Hope You Return!"
June 16, 2015