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Rated 4.2 out of 5 by 201 reviewers.
Rated 5.0 out of 5.0 by Great experience I would highly recommend this hotel based on my experience. The staff were very friendly and helpful ! Food was good , and the room was quiet. The on site parking was a plus too. 08 April 2015
Rated 5.0 out of 5.0 by Customer service I travel for work and I have a ton of experience with customer service! I had an issue with my corporate credit card. They went above an beyond to help me! There's a ton of hotels in NY.. I will always stay here! Thank You Dan from Burgess 07 April 2015
Rated 4.0 out of 5.0 by Great Front Desk The Front Desk Reservationist Allison was Great, she recognize me as IHG reward member. She, call to check to see if their anything else was needed once I was in my room. I was very tired and was ordering room service and the phone line kept disconnecting after numerous calls. I had to go downstairs, and explained the situation to Allision, she personally called the manager and placed my order and my food was send up to my room within 20 minute with a full apology, truly thankful to her for helping with my order and my stay wonderful customer service. 02 April 2015
Rated 4.0 out of 5.0 by Great Front Desk I truly appreciate Allison at front desk for her pleasant personality and checking to make sure I had everything that I needed in my room.. However, I was having problem ordering room service, because their was something wrong with the phone line and I kept getting disconnect, I called Allison at the front desk and she personally spoken with the restaurant manager and help me to place my order and get it deliver to my room. This is the service that I have known and appreciate from IHG hotel service 31 March 2015
Rated 2.0 out of 5.0 by Uncomfortable beds and too noisy! If you want quiet and relaxing this is not the hotel for you. They have a karaoke bar on the main level and the walls of these rooms are paper thin, you could hear the music, you could hear every person in the hallways talking, slamming doors and even the conversations in the rooms next to you. 31 March 2015
Rated 5.0 out of 5.0 by Good Hotel Everything was great, location, room size, bed and bathroom 30 March 2015
Rated 3.0 out of 5.0 by There was no WI-FI There is no Wi-Fi throughout the building! but the frontdesk told us there was Wi-Fi. 24 March 2015
Rated 5.0 out of 5.0 by Great Customer service Manager Ivonne was excellent, she is professional and customer service oriented. I wish every hotel has a manager like her. 19 March 2015
  • 2015-04-18T10:34:50.892-05:00
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