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Rated 3.6 out of 5 by 156 reviewers.
Rated 1.0 out of 5.0 by Old and Falling Apart First, my room was only partially made-up, still having the previous occupant's trash on the desk, a dirty towel in the bathtub, old soap on the counter, and so forth. I had to wait 15 minutes for a key to a new room, which, while made up, was not particularly clean... and had a very old bed that squeaked with every movement. You can hear every sound through the walls, including any passerbys outside the door. The waitress in the restaurant and the front desk service were otherwise very good, but because of housekeeping, my "staff and service" mark is lower. Food is pretty mediocre at the restaurant. It's disappointing there is no gift shop... for beverages, snacks, aspirin and cough drops, reading material, etc. 26 February 2014
Rated 4.0 out of 5.0 by Excellent Staff & Sevice Excellent Staff & Sevice - People were very friendly and helpful. 24 February 2014
Rated 1.0 out of 5.0 by Taking Backwards Steps The customer service at this facility has been deteriorating for the past year. Most current stay: Room #412 no hot water (had to take cold shower). Light switch at entrance door broken. Bath tub clogged - slow to drain. No recognition for Priority Club Members. 18 February 2014
Rated 5.0 out of 5.0 by Super nice staff and great service Staff was so accommodating when flights got cancelled. I was stuck here for two days awaiting flights and the staff worked very hard to make sure I was comfortable. Thanks so much! 12 February 2014
Rated 4.0 out of 5.0 by Breakfast Everyday breakfast buffet found the same during our stay of 14 days. Hope to see changes in the breakfast buffet 11 February 2014
Rated 5.0 out of 5.0 by Great Stay for Business! Comfortable Beds, great indoor pool area, fast wifi and outstanding restaurant(s). Very close to Midway Airport. Thanks for a great stay, I will be back. 10 February 2014
Rated 3.0 out of 5.0 by Bed cover and top sheet Too short! Had to go to the foot of the bed to cover myself. 25 January 2014
Rated 2.0 out of 5.0 by Overbooking of facilities Being evicted from our previously scheduled meeting room by a greedy events mgr.who overlapped the bookings was a NEGATIVE experience. Passing an old room service tray in the 5th floor hallway for over 24 hours doesn't speak well of staff. The taste of the tap water in the rooms was HORRIBLE. Needs some sort of pre-treatment. Happy I will never have to return tothis hotel. 22 January 2014
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