Rated 3.9 out of 5 by 200
Rated 3.0 out of 5.0 by trev1995 Customer service is not the Best
This hotel really needs to look at the customer experience as it is pretty poor with the staff showing very little interest in the guest and you are made to feel that you are disturbing them when you require something. A classic example was trying to get a drink at the bar and waiting a good 5 minutes for the the guy just to waltz in without a care in the world and not even an apology. Also the WIFI is pointless as is it painfully slow, I did call down to the desk to be told they were upgrading and thats 'just how it is at the moment'. Such a caring attitude
I declined breakfast based on these experiences alone. If you do want to do a Holiday Inn around Coventry then I would suggest the one over by the M69 / M6 instead where they at least care about you
27 April 2014
Rated 4.0 out of 5.0 by Ubique740 Excellent
We have stop at this hotel regularly over the last 10 years , our recent stay was to attend an Army Veterans Reunion .
The location of the hotel is ideal for the attendees , very central and close to the M6. The hotel is situated in well maintained grounds . Has a good Leisure Centre.
The Check In and Check Out was very smooth , our allocated room was prepared to perfection .
Bearing in mind our numbers stopping at the hotel plus another large gathering our meals in the Restaurant went very smoothly . There was plenty of variety ,all cooked to perfection , breakfast is a treat , again well cooked and very tasty , love the make your own pancakes !
Without exception , the staff who we came into contact with were polite , welcoming and ready to help with any problem.
Well done Holiday Inn , M6 J2 Coventry
27 April 2014
Rated 5.0 out of 5.0 by ChipCat Simply good
Arriving late evening on a Sunday the welcome was good, the check-in efficient and the room comfortable. Choosing to eat in the restaurant was a little disappointed that both first choice meals were unavailable but accepted this as it was a Sunday, and the alternative selections were good. Service was good if a little slow, but again being a Sunday evening there didn't appear to be many staff on duty (understandable). Breakfast the following morning was very good, with one exception which was the setting the automatic toaster had been put on (burnt everything - which I reported on departure), and the morning staff were attentive and interested in our trip, a nice touch. If in the area and requiring accommodation I would definitely consider staying here again
27 April 2014
Rated 4.0 out of 5.0 by LG25 Food Not good and check out even worse
Check in staff were great- check out horrendous. 7.45 am and only 1 person on reception with a 15 minute Q.
Food not good at all- breakfast dishes cold.
Selection of food at lunch poor and dinner food quality not great at all- waiting time at dinner very long.
24 April 2014
Rated 4.0 out of 5.0 by Chimera55 Friendly and Caring staff
I had previously used this hotel whilst my husband was having major surgery at the Walsgrave Hospital. He required a further operation on this date and given such a positive previous experience I used this again. They have made me feel welcome and showed genuine concern for my and my husband's welfare.
23 April 2014
Rated 5.0 out of 5.0 by Davet Very tidy
Found the hotel very tidy and the staff very helpful
16 April 2014
Rated 5.0 out of 5.0 by JLRM Overall good hotel
Staff were polite throughout my stay
Restaurant food needs to be reveiwed
11 April 2014
Rated 4.0 out of 5.0 by BigDaveRM Cracking Breakfast
Good friendly staff with excellent breakfast and service.
Great ambient atmosphere and friendly staff at the bar.
08 April 2014
Rated 4.0 out of 5.0 by ithoughtthiswasashortsurv Holiday Inn Review
Ample Accommodation for a stay! Clean common areas and the evening meal was lovely. Meeting facilities were fit for purpose and made the meeting comfortable.
07 April 2014
Rated 5.0 out of 5.0 by geoff01 Hotel and staff second to none
Stayed in the hotel for 27 weeks last year whilst working from home I try to stay at the Holiday Inn when ever possible, will be working in Scotland shortly where I will be booking into another Holiday Inn
03 April 2014
Rated 5.0 out of 5.0 by La la Comfortable bed and very child friendly
First experience staying in a Holiday Inn, we stayed at Coventry. I would not hesitate recommending this hotel to anyone. Couldn't find any fault with any of the services used. The food was top quality and so was the service. Our children thoroughly enjoyed their stay and keep asking when can they go back. We had adjoining rooms to the children which worked well, children thought it was fun having their own room and bathroom etc. I don't think I have slept in a more comfortable bed, it was better than home. The hotel swimming pool was lovely and warm. By far the best chain of hotel I have yet stayed in. Thank you.
01 April 2014
Rated 5.0 out of 5.0 by Lloydo64 Jewson
extremely well presented staff and venue.
food excellent and course timing superb.
31 March 2014
Rated 5.0 out of 5.0 by tailoress Family weekend
It was a most enjoyable weekend and I think all the families who attended enjoyed their stay
30 March 2014
Rated 5.0 out of 5.0 by Lezaka Another Good Weekend with Holiday Inns
From arrival on the Friday afternoon until departure after breakfast on Sunday we had a totally relaxing experience, just as it should be, there was a bit of congestion on Saturday at Breakfast, this was due to a couple of coachloads of overnight Guests, nobody was left without a meal, well done to the Staff for coping so well!
27 March 2014
Rated 5.0 out of 5.0 by Loz54 excellent
the best part about a hotel is the staff - and these staff were brilliant. Breakfast great. Room really clean, well serviced and comfortable.
27 March 2014
Rated 1.0 out of 5.0 by AdsFromLondon Uncomfortable and unclean
Thankfully I only needed a place to sleep overnight (total 10 hours in hotel) as the room was awful. The heating/aircon was completely broken, the carpet was dirty, the chair had a big stain on it which I avoided when putting my clothes on it overnight, only to pick them up in the morning and find them covered in fluff. The shower had to be set to temp/pressure before getting in as any slight change caused it to go cold for 10 seconds. That mattress wasn't the most comfortable but the pillows were hideous. The firm one was ultra firm, the soft one firm. The two unlabelled ones were firm. The bathroom, while clean was a bit old, they had supplied bottles of shampoo and bath foam but no shower gel. Breakfast at around a tenner was not nice - as a meat eater the best thing were the hash browns, the apple juice, despite there being a tub of real apples behind it was not freshly squeezed but freshly unscrewed and tasted cheap.
24 March 2014
Rated 3.0 out of 5.0 by MonikaR Very average Holiday Inn
The hotel is well-situated and that was the reason to stay there. The recognition for Platinum Member non existing, bartender lost and not able to handle amount of guests.
23 March 2014
Rated 5.0 out of 5.0 by Coventry bound Coventry
As usual the stay was great . Only 1 comment you need to widen the path from beside the pool to the carpark as it's not wide enough to walk along with a wheelie suitcase so either you walk in the mud or your case does . Either way you end up with mud in your car or your hotel.
22 March 2014
Rated 4.0 out of 5.0 by Smob Good Experience
This was our second visit to this Hotel. Our stay was enhanced by cheerful, helpful and competent staff. We were made to feel very welcome in all areas of the hotel. The room was good overall although being near the swimming pool it was a little noisy. Food and service was good. I recommend this hotel and when in the area will stay again.
21 March 2014
Rated 5.0 out of 5.0 by John 164 REME Nice room and great service
There was a lovely old lady on duty at breakfast who made us all feel part of the family. Every Hotel could do with some body like her on the staff. She is like a breath of fresh air. The rest of the staff were very good but she stood out.
20 March 2014
Rated 5.0 out of 5.0 by elizabeth526 5th Stay here
This was our 5th stay here as part of a group weekend, it is very convenient for travelling to, near the motorways.
Whilst everything is comfortable about this hotel, public areas and rooms, the bedrooms are so so small, with not much room to move around when there are two people. There are two big chairs in the room, which there is not enough room for, one has to be wedged between the window and the bed.
I was disappointed that the barman did not accept my complimentary drinks voucher the first visit to the bar, however after the receptionist spoke to barman, it was accepted for a drink later on.
We would be happy to stay here again
20 March 2014
Rated 3.0 out of 5.0 by The Aberdonian Good hotel as long as there aren't any functions
Very handy location a good breakfast - although don't touch the black pudding, excellent pool and leisure facilities.
Most staff are very friendly especially the breakfast staff and the cleaners.
Kids eat free - however the restaurant doesn't open until 6.30pm.
If you are unlucky to arrive on the same night as a function you may well be kept awake all night by people partying in the corridors, and don't expect the staff to be that bothered.
13 March 2014
Rated 4.0 out of 5.0 by Biggee A very good, comfortable hotel
The holiday inn, m6 junction 2, is a good location with great staff and facilities. The gym is small but with a good range of equipment and a decent swimming pool. The bar & restaurant are good with attentive staff and decent quality food. The room was cream and comfortable and quiet for a good sleep.
09 March 2014
Rated 3.0 out of 5.0 by Juicybaby80 Ok
This hotel is ok for the price we paid. It is too far away from the city centre.
07 March 2014
Rated 4.0 out of 5.0 by Mickey01 Nice rooms, great staff, shame about the food
I've stayed here many times, and would recommend it to anyone. But this time I arrived earlier than normal, and chose to eat in the restaurant for the first time, taking advantage of one of the meal deals. Mistake. Slow service, lukewarm or cold food and an inedible blackberry and apple pie - you needed a hammer to break through what was described as pastry !
Apart from that, clean, comfortable room, excellent leisure facilities and no problems. I'm booked in again for 2 weeks time, I'll just eat before I get there.
07 March 2014
Rated 5.0 out of 5.0 by chasboy excellent customer service
exceeded our expectations - all staff excellent - swimming pool excellent.
06 March 2014
Rated 4.0 out of 5.0 by Moongoose Holiday Inn M6 Junction 2
Very comfortable hotel with rooms very quiet, room was near the start of the corridor but did not hear any noise from people passing. Excellent staff, very polite and happy to help. Cups could do with replacing in the restaurant.
04 March 2014
Rated 3.0 out of 5.0 by Nelly Mae Location good but lacks good service
This was our second visit to this hotel and we will not stay there again.
Last visit, the bar ran out of Pinot Grigio and then the staff tried to fob me off with something different without telling me! Insult to my Intelligence.
This visit the bar had run out of Stella. This was substituted by Becks. The Bar staff were serving pints of beer (Becks) with no head so it looked liked cold tea! My husband was given a pint glass with a bottle of peroni.
The waiting and bar staff lacked training and did not understand the problem when questioned about the above.
If you are going to charge 10% service make sure that the service is good.
With technology today, how can a big hotel chain run out of major items.
28 February 2014
Rated 5.0 out of 5.0 by sueagore Great hotel
I was very impressed with the hotel, the meal deal was excellent value, 2 courses and 2 drinks for £20.00. The pool and facilities were excellent. The only problem we had was that we had a double bed and a double sofa bed. The sofa bed was very uncomfortable as you could feel all the springs.
27 February 2014
Rated 5.0 out of 5.0 by Bash the dog Ideak week end
We stayed as 3 couples for night of 22nd February and had an excellent experience. Check in was good the rooms were all next to one another with complimentary bottle of wine. We decided to eat in the restaurant and 6 people ordered 6 different items all arrived at the table at the same time and each person said the food and presentation were excellent. The room we were in had a couple of loose fittings, the screws just needed retightening.
We slept well and the breakfast in the morning was excellent, all of the staff we met were friendly and professional. Our trip was tremendous value and we certainly plan to stay again when we next visit the area
26 February 2014