Rated 3.8 out of 5 by 94
Rated 2.0 out of 5.0 by verydissapointed01 Sleepless nights x 3
On arrival we were impressed by the reception staff and the room which was nice and more than adequate and were looking forward to our stay.
However, unfortunately for all the three nights we stayed there was also works Christmas parties being held which, on each night, resulted in 20 -30 people standing immediately outside the main reception doors smoking. On returning to the hotel each evening you had to make your way through the crowd and the smoke, the area being littered with cigarete ends, despite a bin provided.
I suggest the doors leading from reception to the corridors containing the rooms, have some sort of security/card access system that the rooms have, as anyone can and did wander from reception around the corridors. The noise was awful from people constantly going up and down the corridors from late evening until the early hours, slamming doors, shouting, running, swearing etc.
The noise transfer between rooms is also bad as we heard couples returning to the room above and to the side, talking, singing and every use of the toilet was in plainly heard, awful!
Our room 236, faced out to the front/car park, unfortunately this room looked out onto the area where taxis parked and where the taxis left the diesel engines running constantly in the early hours. Between our room and the taxis is a children’s play area, also used by the adults in the early hours. We are not prudes or tea totalers by any stretch of the imagination, but 3 nights of only a few hours sleep was horrendous, as this was a return to our home town to visit relatives to deliver Christmas presents etc.
You can not say, that unfortunately you came when the parties were on, the whole thing is obviously not managed properly as the guest should have preferential treatment, as they are actually staying and sleeping there, but hey what’s a few disgruntled guests when there are hundreds of paying party goers?
Same time last year must have been the same, as the security guy on the door was telling me about all the "women lying around drunk and the blood outside reception from the mass brawl outside".
I was talking to the security guy whilst my wife drove around the car park looking for a space, after the barrier initially wouldn’t let us in, as the "car park full" sign was illuminated and we and the people behind had to wait until someone drove out.
We would not stay here again as we would not be sure of the "external influences" affecting our stay and also the noise between rooms is as off putting.
06 December 2013
Rated 2.0 out of 5.0 by Dogshows Dirty
Room had not been dusted stained carpets no shower. Mat even on asking throughout hotel carpets badley stained plants dyeing through lack of water staff ok when you can find them but disinterested a better selection of salads. Would be helpfull ie salad Can be more than peppers lettuce and cucumber and peppers
27 November 2013
Rated 5.0 out of 5.0 by JimmyE Difficult to fault
We were meeting friends prior to attending an event nearby. The room, if a little small, was immaculately clean and modern. All staff we encountered were excellent. Our restaurant dinner, and breakfast were, again, excellent. A later check-out, to allow us to get changed, was granted with no fuss. The pool, sauna and steamroom were a good way to revive us. Thank you.
27 November 2013