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Rated 4.0 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Great Staff Excellent hotel with very good staff, the people are nice courteous and very helpful. the hotel grounds and hotel are kept very nice. I enjoyed the lounge area for cocktails and dinner. located in a convenient area of Crystal Lake 21 August 2014
Rated 3.0 out of 5.0 by Would not recommend stay at hotel Overall appearance and cleanliness of hotel poor. would not stay there again. 21 August 2014
Rated 4.0 out of 5.0 by Good hotel, but pricey The hotel is nice for the most part. Good bar/lounge area. Lobby looks upscale. Convenient location. Good place to have an event as it overlooks a pond. Only issue is everything from the hotel rate to the food/beverages are really pricey for a hotel in that area. 21 August 2014
Rated 5.0 out of 5.0 by great room and very comfortable beds great view of the lake, surrounfding are very nice quiet. peaople are ver friendly. close to the shopping. 21 August 2014
Rated 5.0 out of 5.0 by great fit for my travels I have stayed here 3 times in the last 9 months, all stays are one night, late arrival early leave kind of business trip. Every time they have a clean room, cold drink, great meal, happy and prompt service. We are happy customers and will continue to use this hotel when we are in the area 14 August 2014
Rated 5.0 out of 5.0 by Service above and beyond I needed a Sunday newspaper and the hotel did not sell them so the manager that worked Sunday afternoon went to his car and gave me his. He said he normally did not have time to read the paper when he got home so he gave me the paper. Class act! 12 August 2014
Rated 5.0 out of 5.0 by Awesome location room. Ok food We traveled to st Charles so we decided to go a little far to crystal lake . We were greater with a smile and recognized as a gold member . Our room was huge and very welcoming . As we got onto the hotel around 8 p m we decided to visit their restraunt on site. The menus was limited on choices but did have a nice salad bAr . It was a Friday so they did offer a all u can get fish fry. So we tried that. It was just ok. After dinner we went to the small bar , it got busy for a while but still low key and very relaxing. We stumble on this hotel on the holiday inn website overall glad we stayed. 12 August 2014
Rated 4.0 out of 5.0 by Comfortable bed, good service clean hotel, the service was good,the food was good but the coffee pots in the room should be bigger than a one cup coffeepot 09 August 2014
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