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Rated 4.0 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by great fit for my travels I have stayed here 3 times in the last 9 months, all stays are one night, late arrival early leave kind of business trip. Every time they have a clean room, cold drink, great meal, happy and prompt service. We are happy customers and will continue to use this hotel when we are in the area 14 August 2014
Rated 5.0 out of 5.0 by Service above and beyond I needed a Sunday newspaper and the hotel did not sell them so the manager that worked Sunday afternoon went to his car and gave me his. He said he normally did not have time to read the paper when he got home so he gave me the paper. Class act! 12 August 2014
Rated 5.0 out of 5.0 by Awesome location room. Ok food We traveled to st Charles so we decided to go a little far to crystal lake . We were greater with a smile and recognized as a gold member . Our room was huge and very welcoming . As we got onto the hotel around 8 p m we decided to visit their restraunt on site. The menus was limited on choices but did have a nice salad bAr . It was a Friday so they did offer a all u can get fish fry. So we tried that. It was just ok. After dinner we went to the small bar , it got busy for a while but still low key and very relaxing. We stumble on this hotel on the holiday inn website overall glad we stayed. 12 August 2014
Rated 4.0 out of 5.0 by Comfortable bed, good service clean hotel, the service was good,the food was good but the coffee pots in the room should be bigger than a one cup coffeepot 09 August 2014
Rated 5.0 out of 5.0 by Room upgraded We were upgraded to the Presidential Suite which was a pleasant surprise. 08 August 2014
Rated 4.0 out of 5.0 by Good Stay We were upgraded to a King Suite which was very nice. For a standard room, the price is too high considering the age of the hotel. 08 August 2014
Rated 3.0 out of 5.0 by Unclean room and terrible breakfast Our room was cleaned and restocked one time during our stay of 3 days. We ate breakfast one morning and the service and food were poor. 07 August 2014
Rated 4.0 out of 5.0 by Comfortable bedd and Excellent Staff The front desk staff really made my expereience pleasureable. This hotel is in need of upfitting. It is horribly neglected. I would return but only because my experience was made so comfortable by the staff. 06 August 2014
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