Rated 4.2 out of 5 by 393
Rated 5.0 out of 5.0 by River Rat 8 Crystal Lake Vacation
wonderful attention to details - very helpful staff.
Will stay there again. During visit stayed at another Holiday Inn - also excellent -
May 25, 2016
Rated 4.0 out of 5.0 by vouchow Business Friendly Destination
Excellent location of hotel with access to Crystal Lake, Fox River Grove, and surrounding areas. Staff are friendly, knowledgeable, and attentive. Guest rooms are clean yet décor appears to be in need of update. Ample parking. Overall a pleasant experience. Would stay again when conducting business in the Crystal Lake and Fox River Grove area.
May 23, 2016
Rated 4.0 out of 5.0 by j.sec. mich2016
Hotel food was very good but the hotel needs updating and a good cleaning. Needs paint refresher and new carpets. The trim and walls paint is chipped off and some of the bathroom fixture were not clean in the conference center.
May 23, 2016
Rated 5.0 out of 5.0 by gma1954 VERY COMFORTABLE BED AND PILLOWS.
WE WERE AT A CONVENTION SO WE WERE IN THE HOTEL AND MEETING ROOMS MOST OF THE DAYS WE WERE THERE. EVERYONE WE CAME IN CONTACT WITH AT THE HOTEL WERE VERY FRIENDLY AND WILLING TO HELP WITH WHAT EVER WE NEEDED. THE BED AND PILLOWS WERE VERY COMFORTABLE. ESPECIALLY THE PILLOWS!! THE ROOM WAS DARK WHICH I LIKED, AND VERY QUIET.
May 20, 2016
Rated 5.0 out of 5.0 by micki812 Great place to stay
I truly enjoyed my stay at the Holiday Inn at Chicago NW Crystal Lake Conference Center. The hotel itself was beautiful and clean. The staff was friendly and welcoming. The room was comfortable and quiet. It was an excellent experience from the time I walked in the front door to the time I left.
May 18, 2016
Rated 5.0 out of 5.0 by CONTO Crystal Lake
This is a great hotel and I strongly recommend this property.
May 12, 2016
Rated 1.0 out of 5.0 by River tours An outdated, Holiday Inn in poor shape
1) Non Smoking rooms that had old curtains, carpet, linens that had the scent of smoking room days. If non-smoking hotel is your criteria, this location enforces it poorly.
2)First impression, Grounds had more than 10,000 dandelions sticking up thru lawn as if it had never been treated for weed control in years. First Impression continued right thru to the "upgraded" room, a business meeting room that obviously had recent smokers in it. TV 24 feet from pillows/bed?
3)Standard room had no fridge as my reservation had requested.
4)Staff never got cleaning room list changed when I immediately changed to a "Standard" room. No bed making, no towels, no cleaning on multi day leisure stay.
5) A very old fashioned, out of date, poor air quality Holiday Inn that hurts the IHG group of hotels brand.
6)Very disappointed that I changed to this hotel
May 12, 2016
Rated 5.0 out of 5.0 by mrssepia Great place to stay
Love the comfort and ease of check in and check out! Did not eat here but did visit the bar. It took awhile to get a drink and even longer to get the second and the bar was nowhere near busy,
May 7, 2016