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Rated 4.1 out of 5 by 263 reviewers.
Rated 2.0 out of 5.0 by Many Problems I stayed at the Holiday Inn June 19, 2015 for two nights in Crystal Lake, Illinois, and had the following problems: • Upon checking in, I was required to agree to follow and to sign a list of guest rules, which were not enforced upon the guests in bar who were screaming at 1 a.m. • Mattresses on both beds looked well-worn, flat and were very hard. • The telephone did not work and I had to use my cell phone to call the front desk. • Displayed the ‘do not disturb’ sign until I left at 10:30 am (June 20), when I put it inside. I came back to the room at 11:30 pm to discover the room had not been cleaned. • The water had a terrible stink. I stayed in this hotel two years ago and the water was fine. I do not know if this is a city problem or unique to the hotel, but I did not have the issue anywhere else in the area. When I called the front desk to request clean towels and to inform them that the room had not been serviced, the woman on duty was indifferent. I left at 3 am June 21, 2015, so I had no opportunity to speak with management. After arriving home, I called IHG corporate to voice these concerns and, Eddie, the representative, justified or excused everything, except for the condition of the mattresses, which he said would be investigated. He also implied that the room was not cleaned because I used the ‘do not disturb’ sign and missed my opportunity of having it serviced, as housekeeping would not want to disturb me. When I asked Eddie what time the sign should be removed to ensure the room cleaning, he would not answer. I spoke to him for several minutes, but he kept taking the conversation in circles. I told him I was dissatisfied and wanted a partial refund which he refused. It was a very frustrating conversation. He assigned the case as: i.d. #92354010. I photographed the service guarantee sign posted in the restroom, which is below: June 26, 2015
Rated 3.0 out of 5.0 by Resturant needs help! You have the most beautiful restaurant,. The room and view are wonderful. Unfortunately the service and food are poor at best. The night of our visit the restaurant was not busy. Our party included two adults and 2 children. The waiter made many errors from drink order to food order. It took us 1 1/2 hours start to finish to eat. The kids ate off of the kids menu the adults had sandwiches...what took so long to be served is beyond me. We have eaten here before with not much better results. When we have our grandchildren with us it makes it convenient to eat at the hotel. If we stay here again we will have to rethink that! The rooms were very musty! Front desk staff was excellent. We needed adjoining rooms which on a very busy night he was able to accommodate. We were very pleased with his ability to make that happen for us. June 25, 2015
Rated 4.0 out of 5.0 by Great beds and pillows We chose this location for access to shopping and restaurants. The hotel was lovely. The entry is well designed and easily accessible. The pool was big and well maintained. The bar was nice and so was the restaurant. The best part was the beds and pillows. The room was quiet and we were on the first floor which in other places we have stayed are usually noisy. June 24, 2015
Rated 4.0 out of 5.0 by No refrigerator. We were surprised there was no refrigerator in the room and Continental breakfast was not included. June 23, 2015
Rated 5.0 out of 5.0 by Great Service - Perfect for families. Loved the pool and the great breakfasts in the restaurant. Hotel was clean and quiet. Beds were comfortable and hotel staff were polite and addressed an issue with one of our rooms in a timely fashion. June 23, 2015
Rated 5.0 out of 5.0 by Beautiful hotel, great service and accommodations Only stayed one night, but will definitely stay again. Great location, beautiful setting, and so comfortable. You won't have to guess how to get wireless internet. Slept great! June 22, 2015
Rated 2.0 out of 5.0 by Room Already Assigned to Others - Twice! We will not stay at this hotel again. * Check-in took 30 minutes * When we entered our room, we discovered it was already in use by other guests. We overhead another guest have the same problem while we checked in. * Room type booked online was not available (smoking, king size bed) * We agreed to a nonsmoking room, but were NOT informed that the room had a smaller bed - a double * Bathroom smelled very strongly of mold June 19, 2015
Rated 5.0 out of 5.0 by Beautiful, comfortable, relaxing place What a nice experience! Loved this hotel. Staff was great. Try the Thai chicken appetizer. The workout room was actually cold (that's good) and the television audible! June 18, 2015
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