Rated 4.1 out of 5 by 119
Rated 4.0 out of 5.0 by ClaireNorfolk A nice break
Booked online a couple of months ahead, price was pretty good. First impressions were good, there's clearly been some serious money spent on this hotel. Parking was sufficient, although I imagine it would be tight if there was a wedding or similar on.
The room was out in the rear of the hotel. Beware - there was no lift access to about 15 of the rooms, including ours. (18 steps in 2 flights). Not a problem for us, but if you have a problem with stairs then make sure you make the hotel aware of this.
Room specification was good - we were in a standard room. Aircon, huge tv, mini fridge with water juice and kitkat included. Not the biggest, a bit crowded with desk, side table and 3 chairs, but no real issue here. Sleep came pretty easily, although the heating/aircon woke us on the first night spewing out boiling hot air. Took a few mins to persuade it to give something tolerable!
So why a 4 not a 5? 2 small issues really. Firstly, a slight smell from the drains was noticeable at times through the stay. Not really a problem as weather wasn't warm, and should be easy to rectify. Secondly - the restaurant. Cramped, and boiling hot at all times of day. And don't try and swap things from the dishes on the menu - it's 'company policy' not to do so, even when it's a carb for another carb. 'Pie of the day' from the bar menu was superb - we preferred the bar menu to the restaurant.
So overall - a nice, well equipped hotel, that could be excellent with some minor improvements.
26 February 2014
Rated 1.0 out of 5.0 by jgal61 dont turn up late
Arrived at hotel about 22.45 hours . After checking in I enquired if it was possible to have some food and was informed no hot food was available due to the time. I was informed I could have a cold sandwich and I asked if I could have it in the bar with my complimentary drink as a ihg member. I was told that I would have to go upstairs to my room and order it as room service only. What nonsense.
26 February 2014
Rated 5.0 out of 5.0 by Dave H Wonderful Hotel and Staff
Used Priority Club points to stay the night. The hotel is exceptionally clean and comfortable. We ate in the Italian restaurant (Fratelli's) and the food and service was second to none and exceptionally well priced!
Excellent breakfast in the morning with good quality ingredients.
My only complaint was, not having been to the area before, it took us 4 attempts to find the entrance to the hotel off the main A1M/A66 road. It is not clearly signposted and the entrance is partly coned and RIGHT ON the roundabout exit onto the A66. If you miss it, turn into the Vintage hotel 100 yards further up where you can cross the carriageway back to the roundabout and have another go!
Excellent hotel all round with great food and service at a very affordable price, we will be using this hotel again in our travel plans for the area!
24 February 2014