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Rated 3.8 out of 5 by 59 reviewers.
Rated 5.0 out of 5.0 by very relaxing atmosphere and great service We had a very enjoyable stay. Our room was very quiet. The food and service at the restaurant was very good. 12 August 2014
Rated 5.0 out of 5.0 by Very well appointed and comfortabl hotel Had a very comfortable 2 days at this hotel. Staff were very friendly and breakfasts were excellent. An ideal central site for visiting the NE England. Our room was very comfortable, well appointed and clean. We would have no hesitation in staying here again when we visit the area. 11 August 2014
Rated 3.0 out of 5.0 by Ok for a price No Bath, noisey floor boards outside of room, canteen style restaurant but clean, great staff, good food, good value. 11 August 2014
Rated 5.0 out of 5.0 by Nice room with comfortable bed The rooms are very good clean and comfortable with very good showers the breakfast was also very good the gym looked ok to me but i did not have time to use. The only thing i would change was the dinner menu when it was the Aston it had a better selection The only other thing a would change is the ramp in and out which if you have a low car the bottom catches the top of the hump Its in a good location on junction 59 so its quick and easy to find and central to quite a few holiday and leasure destinations 08 August 2014
Rated 5.0 out of 5.0 by it was excellent i have no complaints at all this hotel was clean, tidy the food in restaurant was good although I only stayed for breakfast which I thoroughly enjoyed as did my husband. I would definitely recommend this hotel to anybody. I cannot wait to re-visit. 07 August 2014
Rated 5.0 out of 5.0 by Really nice place Would recomened this Hotel to anybody staying in Darlington area. 02 August 2014
Rated 4.0 out of 5.0 by good clean and tastfully decorated Overall very pleased with the stay its a pity that the surrounding area and the approach to the hotel is rather a mess may put some people off. There was no main lights in the bedroom which mad it rather dull when getting changed in an evening. 31 July 2014
Rated 1.0 out of 5.0 by this hotel does not honour their frequent staying guests don't stay here unless you want the old dated rooms as only the ground floor rooms have been refurbished. 30 July 2014
Rated 5.0 out of 5.0 by Excellent reception staff arrived after meals stopped but receptionist arranged food 27 July 2014
Rated 3.0 out of 5.0 by Connection Wi Fi connection was very poor. £10.00 for 2 slices of toast and a coffee is extortionate 25 July 2014
Rated 3.0 out of 5.0 by Fire alarm at 4:50am spoiled it All was ok until the fire alarm went off. Felt the staff were not apologetic enough for this apparent fault with the system. It completely spoiled the experience here. 17 July 2014
Rated 4.0 out of 5.0 by Delightful surprise We recently stayed in a double room with breakfast. We booked online and over 4 weeks in advance which saved us at least £20 compared to our friends who just booked on the day. The hotel is just off the A1 in Darlington and extremely easy to find. Reception staff were lovely but seemed a bit disorganised. Room was immaculate and much roomier than I expected. The bathroom was also very clean and modern with a moulded shower unit so no grimy grout to look at. The sink was in the bedroom rather than bathroom but that was actually an advantage. The room had tea and coffee etc. We went to the hotel bar on return from our night out. The night porter was only able to serve a few types of drinks and had to charge them to our rooms. They were quite expensive at £4 for a bottled lager. The room was quite warm and while it did have an air conditioning unit I am not sure it was that good. It was rather noisy and no fiddling could get it to circulate cool air. Breakfast was served from 8-11am which was perfect for those of us who like a lie in. Breakfast was a hot and cold buffet with more than you could eat. Great selection of cooked items plus cold meats, pastries, yoghurt, fruit and toast. Overall a delightful night stopover and I would definitely choose to go there again and much prefer it to other similar hotel brands. 16 July 2014
Rated 3.0 out of 5.0 by July weekend break. Probably due to the Durham Miners gala hotel booking was at a premium on 11th July 2014. However being a Platinum IHG member for years I decided to book an Executive room for 2 nights. Upon arrival I was quite surprised to find the Hotel, what I call a "HI Express in disguise", interior was very similar to many of the newer HIE's, thus I regarded the Hotel as over-priced. The Hotel was bright & airy but the rooms had paper thin walls & ceilings (quite pleased when the herd of elephants left early in the morning in the room above!) The cleanliness wasn't that brilliant either, I left the 3 off nail clippings by the settee as I found them on the Friday, when I departed on the Sunday. I guess you're going to tell me that it's not classed as an Express because the rooms have a mini-bar & a safe, not worth the extra. As someone who has spent most of his working life in Hotels I expected better. 16 July 2014
Rated 4.0 out of 5.0 by Friendly Staff Overall I enjoyed my stay at the Holiday Inn. Only down side was that i could not control the room temperature which meant it was to hot for a comfortable nights sleep 14 July 2014
Rated 3.0 out of 5.0 by Lovely hotel, shame room service ended 10pm Travelled all day, worked and didnt eat since breakfast. Arrive after 10pm expecting to be able to get limited food from room service, maybe a burger or sandwich etc. No food available after 10pm. On the plus side the recent renovation of the hotel is very apparent. It's a lovely hotel, very nicely decorated. The room was very comfortable, spacious and the bathroom of a standard highert than expected. Air conditioning in my room didn't seem to work and was noisy. On my departure the receptionist didnt ask if everything was okay and I didn't say anything, because overall it wasn't a bad experience, but I would have mentioned if asked. 10 July 2014
Rated 4.0 out of 5.0 by Super rooms and very helpful staff We really enjoyed our stay, staff were friendly and helpful too. Breakfast was superb, in a light airy atmosphere. Only down side was other inconsiderate guests being noisy both late at night and as early as six in the morning on both days that we stopped. This would not stop us from staying here again if we were in the area or passing by. Would give it 10 out of 10 09 July 2014
Rated 5.0 out of 5.0 by Reception The Service from this Holiday Inn was great, they could not do enough for you, very friendly and great atmosphere. Katie on reception went that extra bit to solve any problems that we had. best nights sleep we had had in awhile, woke up relaxed and refreshed, A good breakfast set us up for the long drive ahead. Thanks again to all the staff for making our stay a pleasant one. 04 July 2014
Rated 2.0 out of 5.0 by Never judge a book by its cover!!! Hotel reception, lobby, lounge and bar area are impressive. The rest of the hotel is unimpressive and creaky. 03 July 2014
Rated 4.0 out of 5.0 by Good food and accommodation The food was good in quality and portion size and was well presented. The room accommodation was good but the temperature control on the shower did not work correctly and all showers were hot. The general corridor had some form of heavy stain on it which was there the previous week and therefore had not been cleaned properly. 02 July 2014
Rated 3.0 out of 5.0 by Convenient place to stay On checking in, you are not made to feel very welcome. The guy at reception gave the feeling it was just a boring routine checking in guests. While verbally told about meal times, there was no "printed times" within the room or sample menus. The room was very quite apart from squeeky floor boards in the room above, this meant waiting for a very active person going to bed before you could sleep, then woken at 03.30 (they went to the loo) then again at 05.30hrs. On check out, no "enjoyed your stay, have a pleasant journey", Yep, same got that booked us in. 01 July 2014
Rated 4.0 out of 5.0 by Great shower, pricey breakfast The good: Comfortable room Best shower I've ever found in a hotel Clean Good WiFi signal Less good: Breakfast is £10 on top of the room price. I booked at the same time as a friend with seperate rooms. Looking at the website, it appears that if you book and pay for a breakfast this covers two people, so we booked one and split the bill. On checkout they tried to charge me for a breakfast (Interesting since we only gave one room number to the people serving, and arrived at the same time. Someone has sharp eyes) on the basis that it only covers 2 people IF they are sharing the same room. Had we booked a twin instead of two singles there wouldn't have been a problem and Holiday Inn would have ended up with less income. The breakfast was good but no way worth a tenner a head. There is a handy McDonalds on the site though so if I book in there again, that's where I'll eat next time. 28 June 2014
Rated 4.0 out of 5.0 by Always had a good stay only thing that would stop me staying here more often is the phone signal and or poor wifi apart from this always found the hotel very pleasant indeed. 26 June 2014
Rated 4.0 out of 5.0 by Well located and comfortable Good stay, hotel is well located by the A1 just 5 miles from the middle of Darlington. It feels a little tired but otherwise on of the better Holiday Inns IMHO 24 June 2014
Rated 4.0 out of 5.0 by Good service but no sleep Overall my stay was good with excellent staff and enjoyable food and drink. My only concern was no sleep due to motorway noise and a hot stuffy room caused by the noise made by the a/c unit. 20 June 2014
Rated 4.0 out of 5.0 by Easy stopover Convenient when travelling up the A1. Caring staff, clean and tidy overall impression, in both public areas and my room. Evening meal was strictly average, with vegetables a little overcooked, but portion was generous and not having to go out again in search of food was a plus! English Breakfast however was excellent with a good range of freshly cooked items. 19 June 2014
Rated 4.0 out of 5.0 by Very clean and quiet For an overnight visit, we were more than pleased with our accommodation which was very clean. The room was quiet and blackout curtains enabled a very good nights sleep - in fact we slept in! Would recommend. 19 June 2014
Rated 5.0 out of 5.0 by Great sleep but.... Great nights sleep but when I had booked a family room and specified children's ages (15 18 June 2014
Rated 2.0 out of 5.0 by Average with poor aspects + Friendly and welcome check in Breakfast - Room temperature control was defective resulting in a uncomfortable nights sleep, no response from staff when I raised the issue. Food at the restaurant was bland and served cold, bar staff were inexperienced and showed poor standards of customer service. I did not receive my complimentary newspaper. 15 June 2014
Rated 3.0 out of 5.0 by Great Room but Poor Breakfast On arrival at the hotel the staff were welcoming and attentive. At reception the computers were down so the staff could not tell me if I had booked Breakfast, on checking my emails I had. The room was great with a King Sized bed and very clean. Bathroom was also great. Room and bed was comfortable. In the morning I got up for Breakfast and things went downhill. The dining room staff were more interested in messing about and annoying each other. We has to as for Coffee several times. Despite being fairly early to Breakfast it was all luke warm. The sauce bottle were almost empty and all had sauce residue running down the outside. Overall the Breakfast experience was very poor. Checkout was great. I would stay there again but avoid the breakfast. 06 June 2014
Rated 5.0 out of 5.0 by Great Stay Great hotel would definitely stay again. Staff very friendly and helpful. 02 June 2014
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