Rated 3.8 out of 5 by 211
Rated 2.0 out of 5.0 by DIsgruntled in Denver Not satisfied
Based off my experience at this Hotel I would not recommend!I found the staff to be unfriendly, not very personable. The first night i tried to check in i was basically given a piece of paper stating that even though i had a confirmed reservation other guests had decided to extend their stay and that no rooms were available. That in itself was not a huge deal! I was never given an apology, just that we were re-booked at a sister hotel around the corner. That's the part that bugs me. Subsequently after getting back home i now see a charge from the other hotel for $50 dollars over what i had booked my original room for at the hotel and being told the rate would be the same. So now i have to make several phone calls to get this all straightened out!
21 July 2014
Rated 5.0 out of 5.0 by Aissa Great Property
I travel often and it is nice when i find a nice gem like this location. There is a nice covered pool and a courtyard to relax and enjoy the weather, yet it keeps you away from the busy city streets. The location is prime with many evening venues within walking distance as well as a bank, food places and even some shopping. I would recommend this location to any business traveler as it is close enough but not in the thick of the insanity. The rooms are super clean and the staff is friendly and helpful. I will stay again when i am in Denver.
21 July 2014
Rated 4.0 out of 5.0 by 4charactersminimum Good hotel.
Nice hotel overall with plenty of restaurants nearby. Also a nice jogging/walking/biking trail across the street. Terrible parking lot, many of the spaces are blocked by the structure holding up the garage. Worst I have ever seen by far. Very nice room overall. The air conditioning shuts down automatically if you don't move around (like when you are asleep# to save the hotel money on utilities, so the room gets way too hot at night. After the front desk clerk told me how to bypass the system #by leaving the fan on all night) everything was much better. I would stay here again.
Can't speak to value, my company paid the bill, but a choice was required by the website.
20 July 2014
Rated 4.0 out of 5.0 by Ptj71 Great trip
We chose this location since it was near the things we wished to do- visit with relatives, Rockies game, see the mountains, and the lacrosse World Championships. Not only did it fit well but it was clean, comfortable, and relatively new. Only regret was no hot tub.
20 July 2014
Rated 2.0 out of 5.0 by Traveling for business Staff needs customer service training
The hotel has a convenient location for my Denver trips, but the hotel staff is slow, unresponsive and seem to be understaffed. I was having trouble with the wifi on Day 4 of my stay, and they couldn't help me. I called again, and guess what--they had changed the wifi password but had not told guests! So frustrating. Then there was a fire alarm test and the exit door was blocked. Overall, the hotel can use a good manager and more attention to details.
The restaurant staff was great, and the food was good as well, except that the breakfast was $11.95! I then asked for a fruit plate, and it was $9.95. Way too expensive.
19 July 2014
Rated 5.0 out of 5.0 by dinklesprinkles comfortable beds
cost per night was decent. they rooms were nice and up to date with very comfortable beds. really enjoyed the few days i stayed there. also i would visit again if i had the chance.
18 July 2014
Rated 3.0 out of 5.0 by C W MR Waiting for the elevator
The hotel was clean and despite being on a busy street, quiet. We used the shuttle to get to the light rail station 2 miles down the road. This was a nice feature.
I was not made aware of any perks for IHG gold members and this is something that I had been used to.
We did not eat at the restaurant nor partake in the breakfast buffet as the desk was not sure if this as included in our rate.
The most disappointing thing about our stay was that only one of the two elevators was working for the whole of our stay. I could have understood one or even two days, but four...
The neighborhood is nice, but it is too far from downtown and too far from the light rail station.
My next trip to Denver will not include a stop at this hotel.
15 July 2014
Rated 2.0 out of 5.0 by Lorenzo HOW MANY STAYS
I've stayed many times at this location including during their long construction and I was rather surprised to not be welcomed back as a person who had been a frequent customer but also not as a Platinum Elite customer.
I'm used to some kind of perk with most of my stays, free breakfast, room upgrade ( not critical in this case) etc. apparently that is not part of the package anymore. Since I have Elite status with several other programs perhaps it is time to take advantage of increasing my status at those companies and let this guest program rest until they value their customers again.
15 July 2014
Rated 3.0 out of 5.0 by Biker78964 Average Holiday Inn
The property meets your expectations for a Holiday Inn but nothing stands out - not necessary looking forward to returning.
15 July 2014
Rated 1.0 out of 5.0 by Peter from Australia lift problems
This is a big impersonal hotel unlike others we have stayed in in USA. The worst was the lift we were there two nights and one lift was never fixed. no one seem to be trying to fix it. The second lift was so slow add to a very small foyer it was bedlam. We spent more time wait for lift than sleeping at this Hotel. Staff in restaurant when you talked to them were loverly but at first contact were not friendly. For the price avoid this one. We used the stairs
13 July 2014
Rated 1.0 out of 5.0 by pjwjaw Horrible beds and awful service
Skye was very kind and professional, but the rest of the staff left a bad taste in my mouth. Not willing to help when the a/c went out. Not willing to help when the beds I was told were pillow top mattresses. They only had a mattress pad on top of the mattress. Misleading. Irons in the two rooms we had booked did not work. The staff in the restaurant never came to our table to see if there was anything we needed. We served ourselves and left. They checked us in well past their 4:00 check in time. Rooms were not cleaned and delayed our check in to nearly 4:25. Not acceptable. They have two elevators, and one was out of service. Guess how long a person had to wait for an elevator, quite some time.
13 July 2014
Rated 4.0 out of 5.0 by JlkKY A standard holiday inn
I've worked for other franchises and I know the expectations. This one very much lives up to their standards. However I was disappointed at the food, as I have been with most hotels. Additionally I was in a room on the tower with a failed elevator when they had a full house. This was all week. I would have hoped they'd have been offering at LEAST a complimentary breakfast or something of the like given we were constantly waiting upwards of 10 minutes or had to take the stairs (not an option for me on the 8th floor). It was a solid good to above average but was really hoping for a little something extra.
12 July 2014
Rated 2.0 out of 5.0 by Disappointed Dave Less than pleased
Management did not seem to be concerned with the inconveniences of the patron.
10 July 2014
Rated 4.0 out of 5.0 by Elsycurr ok but make sure the elevator works!
One out of 2 elevators do not work. Make sure the elevator works before you go.
The waiters in the restaurant and bar are great! Very nice and hospitable.
09 July 2014
Rated 2.0 out of 5.0 by Thomas H. RUDE STAFF!
The staff in the breakfast area makes it feel like they are bothered by you. You can tell they didn't expect a tip on the buffet (although this was not accurate). They rolled their eyes when asked for a itemized copy of the bill to keep for recordkeeping.
09 July 2014
Rated 5.0 out of 5.0 by Tap jones Great Stay without any complaints.
I liked everything about my stay. I invited a friend that lives in Denver to stop by and he and his wife were impressed. He stated that he was going to bring his wife back to the bar and try the food.
08 July 2014
Rated 5.0 out of 5.0 by 6gunsally comfortable beds
Clean rooms with ample space and comfortable beds. Well lite and well ventilated room. Bathroom clean and very nice. Dennis at front desk was very pleasent and professional (Colorado boy)! First impression of room when I wlaked in made me smile...
01 July 2014
Rated 5.0 out of 5.0 by Joepat Awesome stay.... just need to upgrade computer center and provide faster internet connection services.
Staff was fantastic. My only complaint was only one computer in your computer center; the "p" button was broken, getting info took forever. Felt pressured, as another lady was waiting for the only computer. Center looked run-down and inefficient.
27 June 2014
Rated 4.0 out of 5.0 by mike47474545 Room fine
This was not a leisure trip. Wife needed to see doc atNational Jewish Hospital.
26 June 2014
Rated 5.0 out of 5.0 by Prancer Must Stay Here
This hotel offers very clean, comfortable rooms and has the most helpful staff.
26 June 2014
Rated 4.0 out of 5.0 by diggerdad Clean, Good staff, but no breakfast
Staff was good. Very clean property. But no breakfast included.
25 June 2014
Rated 1.0 out of 5.0 by pbmataz123 Overall Disappointing
Not recommended for a good business travel experience
23 June 2014
Rated 2.0 out of 5.0 by DRoRoRo Racket with the Lost and Found??
This would have been an excellent value for the dollar. Except. I lost a pair of sunglasses in the lobby. I went to the front desk as I was checking out, and asked about them. The woman at the desk looked around cursorily and said no one has turned anything today. I lost them yesterday, I said. She said, if they were turned in, they would be here. I questioned that assumption, but she insisted. At my business meeting, my colleague said that she had been sitting in the lobby when a person at the desk had asked if a pair of sunglasses he had found in the lobby were hers. When I called the same woman back, she said, "They're probably in the lost and found, which doesn't open until 8 AM." Would have been nice if she'd told me about the lost and found. If it hadn't been for my colleague, I'd have been out a very expensive pair of sunglasses.
22 June 2014
Rated 5.0 out of 5.0 by Reese 42 No problems encountered. Stay was excellent
Rooms were well maintained, breakfast was fantastic.
17 June 2014
Rated 4.0 out of 5.0 Good Hotel in nice area.
Clean and comfortable. Bed was very comfortable. We've never been to the Cherry Creek area, but it was very nice with lots of good restaurants and shopping nearby. We've stayed in much "nicer" 4 and 5 star hotels in other cities and the rooms were not as updated and comfortable as the room in this hotel. Honestly, I haven't stayed in a Holiday Inn since I was a child and I really wasn't sure what to expect, but I was pleasantly surprised. This is a good hotel if you want a clean, comfortable place to stay in a great area.
13 June 2014
Rated 4.0 out of 5.0 by LindaFr Very reasonable for the amenities
This hotel was very nice, especially for the rate we paid. We enjoyed our room very much with the little couch, and comfortable bed, refrigerator, and lots of space.
The pool was much larger than most hotels, and the adjoining garden area was so pleasant. The fire pit was a nice surprise.
The breakfast was a full buffet even with an omelette station, real dishes, good coffee, and all sides.
The bar was fun for Happy Hour with free popcorn.
12 June 2014
Rated 5.0 out of 5.0 by Paigiiee Wonderful!
Had a great stay here at the Holiday Inn. The hotel was newly renovated so it was very modern and up to date. Staff was always friendly and helpful and the pool was a joy to use. Overall a wonderful way to relax whilst on vacation!
10 June 2014
Rated 3.0 out of 5.0 by Kathy128 Good location
Location is close to many things to do. Parking is really poor. The parking is all underground and meant for compact cars only so be careful parking. The hotel is right above a car wash which goes till late at night and starts early morning so if you are hoping to be able to get rest, this is not the hotel for it. The car wash is very loud.
09 June 2014
Rated 5.0 out of 5.0 by dataguy21 Great hotel, food and service!
This was the first time I've stayed at this hotel and booked it because my other business travel mates always stayed there. I didn't know we had a corporate rate there and the person checking me in happened to hear me say where I worked. He thought to check and see if we had a special rate, which we did. Thanks to him I saved my company money!
Had breakfast and dinner at the restaurant; great food and service. Nice bar too; always something going on. Great place to unwind after a long day at work.
08 June 2014
Rated 4.0 out of 5.0 by Champagne Girl Average
Average, clean, and safe, but do not feel worth the money. Desk staff could use some training in customer service. They were not rude but could not handle my issue.
05 June 2014