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Rated 3.8 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Nice stay with nice location We stopped here to visit someone in the hospital. The location was convenient. Although we did not do any shopping, it looked like there was a nice place across the street that offered a wide selection of stores and restaurants. The hotel staff were friendly and helpful, We requested more bath amenities and they were promptly brought to our room. We enjoyed the service at the bar. The pool was nice -- indoor/outdoor. The hot tub was nice and hot!! 26 July 2014
Rated 1.0 out of 5.0 by Looks nice until you start looking around The lobby area looks very nice so we were expecting the rest of the hotel to be the same, well it isn't. We stayed for 2 nights. Everyday the elevators had something sticky on the floors. The carpet in the room was so gross I wouldn't let my kid walk around without socks on. The balcony was even worse! Stains and bird poop everywhere. The bathroom was tiny with no counter. The pool area was also dirty. The hot tub was dirty and nasty that I couldn't even see the bottom of it. Their breakfast buffet was also terrible. Food was cold and tasteless. We didn't even eat there the second even though my kid ate free. The only good thing about this hotel was the resteraunt, we ordered room service both nights and the food was good both times. Overall I will never stay here again and have already warned my some of my family that is planning a trip to Denver to avoid the hotel. 26 July 2014
Rated 4.0 out of 5.0 by Friendly, Attentive Staff Our overall experience was excellent. Whenever any difficulties arose (insufficient towels or toiletries, late housekeeping services, etc.), the staff members apologized and quickly made things right. 25 July 2014
Rated 5.0 out of 5.0 by Gereat Value I really was impressed by the amenites and the quality fo the room. Everything exceeded my expectations for a room in this price range. 23 July 2014
Rated 5.0 out of 5.0 by Conference Guest: Highly Recommend I stayed in the hotel for nearly a week for a conference. It was one of the best conference stays I've had in a hotel anywhere in the country. The room was small, but it was clean every day. The tub drained slowly, but that was the only room concern I had during the entire stay. Each room even has an outdoor balcony, which was very nice. Also had a fridge, which almost never happens. King rooms have a smaller fridge and microwave. The conference rooms were very nice, and the hotel staff was very generous to us with space: A separate room for breakfast, an office space, plus our meeting room. The workout room is top-notch. New machines, plenty of choices and lots of space. Even an outdoor rooftop track. The pool and hot tub worked, but could use some updating. The restaurant was good and affordable. The breakfast served to conference-goers was good and generous. The staff for both did a great job. Front desk staff was knowledgable and very helpful. Hotel has a free shuttle service (with an AMAZING driver) that will take you to area shopping and eating locations. This made being so far out from downtown no big deal. I didn't run out of places to eat in six days. Parking (contrary to what another reviewer stated) is abundant and safe. I parked my car in the underground garage during my entire stay and used the free shuttle. No problems at all with parking. Overall, I would whole-heartedly recommend the hotel for a conference or a vacation stay (as long as you realize it is a bit of a drive to attractions). 23 July 2014
Rated 4.0 out of 5.0 by Nice quiet rooms and great service Rooms were so quiet, we never heard any noise next door or above or below us. The breakfast buffet was very good, and the service of the entire staff there was A . 22 July 2014
Rated 3.0 out of 5.0 by comfortable but dirty I checked in after 8pm with a booked reservation. A housekeeper showed up at my room, but i was on the phone and told her i had just arrived. I then noticed used towels on the bathroom door, and on pulling the sheets back on the bed, it had been slept in and not remade. No fresh shampoos, or menu, etc. I called the front desk and the gal said" that room was inspected, but the pm housekeeper did not get the message it was finished". I told her it may have been inspected, but it was not cleaned and there was also a plastic bag in the toilet. I asked that she send the housekeeper back as it was not properly cleaned. After approx 15 or 20 min. the two desk girls came up with clean bedding and proceeded to change the bed. I was too tired to ask for another room or insist on a full clean. Not good! 22 July 2014
Rated 1.0 out of 5.0 by No cold water My room did not have cold water. The toilet was hot water and the seat was always hot and sweaty. They looked at it and said that someone made a mistake when renovating the room and they didn't have another room. The sink did not have cold water either. I had to wash my face and teeth really fast right after I turned on the water so that it would not get really hot. The cleaning of the room was terrible as well. One time, they just emptied the trash, left the trash bags and did nothing else. Many times the room was never cleaned. I would call down to get it done but no one came. The food was also terrible. They also messed up my bill but when I pointed it out, they corrected it right away. Finally, the printers would not work in the business center and we could not get an internet connection to print our boarding passes. They tried to fix it but couldn't. The sad thing was that the staff was really nice and tried to help but the whole experience was terrible 20 July 2014
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