Rated 4.2 out of 5 by 90
Rated 5.0 out of 5.0 by John and Lesley Great customer service
Our stay was following the North of England Dalmatian Club Dalmatian of the Year event held in the hotel. Arrival and check in were efficient but friendly. Our room was clean and very suitable for our needs. Our dog was made welcome with only a very small supplement which was appreciated. She is used to staying in hotels and sleeps in a soft crate so we had no worries. We did protect the floor with a sheet and it was lovely that the room service staff thanked us for this as we left the room. We experienced a minor emergency in the early hours of the morning and the night desk manager was particularly helpful. He looked out for us the next morning to enquire if all was well - a very personalised service!! We enjoyed the event very much - the hotel seems an ideal venue. Our dinner dance was also a great success with a lovely meal being served to a large number of guests very efficiently. We hope our event will be held at the same hotel next year - we look forward to visiting again.
05 February 2014
Rated 5.0 out of 5.0 by jen307 Enjoyable stay at this hotel !!!
Would choose this hotel again if staying in the area.The staff were pleasant and helpful ,particularly the barman who was friendly and knowledgeable about the drinks on offer .We made use of the leisure facilities and the swimming pool was a welcome distraction after driving for almost five hours.The dining experience was exceptional...one of the best experienced in all Holiday Inns we have stayed.Our bed was huge and I must say extremely comfortable with the usual choice of firm or soft pillows.The only let down was regarding the cleanliness......there was hair in the bathroom plug outlet,which may have been an oversight as the rest of the room was of a high standard.
12 January 2014
Rated 5.0 out of 5.0 by fieldgate Excellent quiet room
The hotel made us very welcome on arrival and also gave us an upgrade.The room was much larger than we expected ,very clean and tidy.The grounds are extensive,parking is easy ,the bar was very busy with a good crowd,breakfast also very good with very friendly staff and all locals.This place will be used again ,I wish there were more like this.
04 January 2014